Overview

Attend Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate training in Ottawa. NetCom Learning classes in Ottawa are designed to help you get the most out of your Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate class.

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements omnichannel solutions focusing on service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need one to three years of experience as a functional consultant implementing Dynamics 365.
 

Skills Measured:

  • Manage cases and Knowledge Management (15–20%)
  • Manage entitlements and SLAs (1–5%)
  • Implement scheduling (10–15%)
  • Implement multi-session experiences for Customer Service (30–35%)
  • Manage analytics, visualizations, and insights (10–15%)
  • Implement Microsoft Power Platform (5–10%)
  • Implement Connected Customer Service (1–5%)
  • Implement routing (10–15%)

Passing Criteria: 

  • A passing score is 700 or greater.

Exam Duration:

  • 120 Minutes

Recertification:

  • Previously, Microsoft role-based and specialty certifications were valid for two years.
  • Starting June 2021, certifications are valid for one year, but they can be renewed online for free at Microsoft Learn.
  • The renewal window begins six months before the certification expires. During this window, before the cert expires, you can take a free online assessment and get the certification extended by one additional year from the current expiration date.
  • Want the best of both worlds, old and new? Certifications earned before June 2021 will be valid for two years and eligible for the new renewal process.

NetCom Learning offers instructor-led training classes forMicrosoft Certified Dynamics 365 Customer Service Functional Consultant Associate in Ottawa.

Prepare for your Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate certification in our Ottawa facility or via virtual instructor-led training. NetCom Learning provides more than 1000 IT and Business training courses throughoutOttawa. Whether you’re looking for customized onsite Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate training for a private group throughout Ottawa or a virtual instructor-led Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate training, NetCom Learning has best-in-class certification training.

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