The MS-721T00: Collaboration Communications Systems Engineer course focuses on deploying and managing Microsoft Teams communication solutions. Learn to design, implement, and troubleshoot collaboration and communication systems in Microsoft Teams.

Course Objectives

  • Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
  • Manage Teams meetings, webinars, and town halls
  • Configure Microsoft Teams Rooms and Surface Hub devices
  • Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
  • Apply identity and access management best practices
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Upcoming Schedules

Certification

Who Should Attend?

  • Collaboration Engineer
  • Teams Administrator
  • System Engineer
  • IT Administrator

Course Prerequisites

Required

  • Fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management.
  • Proficient in managing collaboration and communications solutions by using Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard.

Recommended

Course Outline

Plan and design Teams collaboration communications systems
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  • Introduction to Teams meetings and calling
    • Differentiate between different meeting and events types in Teams.
    • Identify Teams Phone scenarios and PSTN options.
    • Identify usage scenarios for auto attendants and call queues.
    • Plan for meeting rooms and shared spaces with Microsoft Teams Rooms and other devices.
    • Plan for Microsoft 365 Copilot in Teams
  • Plan for Teams Phone
    • Plan for a basic Teams Phone deployment.
    • Plan for advanced Teams Phone calling options.
    • Plan for Teams phones and devices.
  • Plan for Microsoft Teams Rooms and shared meeting spaces
    • Select the most suitable Teams Rooms configuration for your organization.
    • Plan and design modern, intelligent workspaces that foster collaboration.
    • Choose the appropriate licenses and devices based on your organizational needs.
    • Integrate third-party meeting services for a seamless hybrid work experience.
    • Manage and monitor Teams Rooms devices effectively to ensure optimal performance.
  • Plan and optimize network performance for Teams media
    • Describe network requirements for optimal performance in Teams
    • Evaluate bandwidth requirements with the Teams Network planner
    • Assess a network using the Teams Network Assessment Tool
    • Optimize network and WiFi for media flow
    • Optimize media flow with QoS
  • Configure and deploy Teams Phone
    • Configure emergency calling addresses
    • Manage Microsoft Calling Plan numbers
    • Setup and manage Operator Connect and Teams Phone Mobile
    • Understand Teams Phone policies and configuration options
  • Configure and deploy Teams Phone with Direct Routing
    • Explain how to configure and connect a Session Border Controller (SBC).
    • Describe the process for configuring simple and advanced voice routing.
    • Describe how to provision users, implement number translation, create, and assign dial plans.
    • Explain how to configure and connect a Survivable Branch Appliance (SBA).
  • Extend Teams Phone with additional services
    • Describe how Teams Phone interacts with other Microsoft services.
    • Configure and integrate third-party policy-based compliance recording.
    • Configure and integrate third-party contact center solutions.
    • Design and register Voice Bots for custom developed solutions.