Master Cisco Contact Center Enterprise chat and email implementation, focusing on deploying, configuring, and managing CCE for multi-channel support.

Course Objectives

  • Describe the ECE solution as deployed with Cisco Contact Center Enterprise (CCE)
  • Define the components of ECE that make up the available deployment models available for enterprise solutions
  • Utilize the Classic ECE interface to differentiate between partitions
  • Utilize the Classic ECE interface to differentiate between processes and instances
  • Configure the PCCE requirements necessary to integrate ECE
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Upcoming Schedules

Who should attend

  • Deployment Engineer
  • Cisco Integrators and Partners

Pre requisites

Required

  • Strong knowledge of computer networking components: Windows A/D, SQL
  • Strong understanding of IP networks
  • Experience deploying Cisco Packaged Contact Center Enterprise
  • Advanced experience administering Cisco Packaged Contact Center Enterprise

Course Outline

Resources