The CompTIA A+ certification is essential for IT professionals to validate their expertise in setting up hardware and software. It is designed for IT support staff, entry-level IT professionals, and technical support specialists. Employers view it as the standard for initiating IT careers in today's digital landscape. To obtain the A+ certification, you must pass two exams: Core 1 (220-1201) and Core 2 (220-1202). These exams encompass new content to equip IT professionals in supporting both remote and in-person workforces, including:
- Install, configure, and maintain computer equipment, mobile devices and software
- Enhanced troubleshooting and remote diagnosis of common software, hardware, or connectivity issues
- Evolving core technologies, including cloud concepts, virtualization and scripting
- Regular encounters with multiple operating systems, understanding their use cases, and maintaining their functionality
This certification reflects the evolving role of IT professionals, who must determine whether to resolve issues on-site or efficiently manage proprietary technologies through vendors.
Recommended Experience:
12 months of hands-on experience in an IT support specialist job role
Target Audience:
- Help Desk Technician
- IT Specialist
- Technical Support Specialist
- Field Service Manager
- IT Server Technician
- Data Support Technician
Skills Measured:
- Mobile Devices(13%)
- Networking(23%)
- Hardware(25%)
- Virtualization and Cloud Computing(11%)
- Hardware and Network Troubleshooting(28%)
- Operating Systems(28%)
- Security(28%)
- Software Troubleshooting(23%)
- Operational Procedures(21%)
Passing Criteria:
- 220-1201: 675 (on a scale of 100-900)
- 220-1202: 700 (on a scale of 100-900)
Exam Length:
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