Microsoft Certified Dynamics 365 Fundamentals (CRM) Training in Toronto, ON

Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities, and the automation of the sales, service and support lifecycles.

The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you’d like to:

• Understand the core capabilities across the Dynamic 365 customer engagement apps
• Validate your Dynamics 365 skills
• Highlight your understanding of business operations and customer engagement
• Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level

It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.

Skills Measured:

• Describe Microsoft Dynamics 365 Customer Insights - Journeys (15–20%)
• Describe Dynamics 365 Sales (15–20%)
• Describe Dynamics 365 Customer Service (20–25%)
• Describe Dynamics 365 Field Service (15–20%)
• Explore the core capabilities of customer engagement apps in Dynamics 365 (20–25%)

Passing Criteria: 

• A passing score is 700 or greater.

Exam Duration:

• 60 Minutes.

Recertification:

• Previously, Microsoft role-based and specialty certifications were valid for two years.
• Starting June 2021, certifications are valid for one year, but they can be renewed online for free at Microsoft Learn.
• The renewal window begins six months before the certification expires. During this window before the cert expires, you can take a free online assessment and get the certification extended by one additional year from the current expiration date.
• Want the best of both worlds old and new? Certifications earned before June 2021 will be valid for two years and eligible for the new renewal process.