Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Training in Calgary, AB
NetCom Learning
Calgary, CAN Training Center
3636 Research Road NW
Calgary, CAN
Overview
About the Microsoft Certified Dynamics 365 Customer Experience Analyst certification
The Microsoft Certified Dynamics 365 Customer Experience Analyst certification in Calgary is designed for professionals working with Microsoft Dynamics 365 Sales, Business Analyst, Functional Consultant. This certification will enhance your ability to configure and optimize Dynamics 365 Sales solutions, empowering organizations to improve their sales processes and overall customer experience.
As a candidate for this certification, you are likely a Dynamics 365 customer experience analyst involved in the implementation and customization of sales solutions. You possess a deep understanding of the sales process from both an organizational and user perspective. By earning this certification, you demonstrate your expertise in utilizing Dynamics 365 Customer Insights, along with the Microsoft Power Platform, to create solutions that support and automate your organization’s sales efforts.
As a candidate, you should:
- Experience configuring model-driven apps in Microsoft Power Apps.
- Understanding of sales concepts, including accounts, contacts, leads, and opportunities.
- Knowledge of model-driven app components, such as forms, views, charts, and dashboards.
- Experience working with Dataverse solutions, including tables, columns, and relationships.
- Familiarity with Power Automate cloud flow concepts like connectors, triggers, and actions.
- Understanding of Dataverse security features, including business units, security roles, and data sharing.
Skills Measured:
- Implement Dynamics 365 Sales (25–30%)
- Configure and customize Dataverse and model-driven apps (25–30%)
- Implement the Dynamics 365 App for Outlook (10–15%)
- Implement security and customizations in Dynamics 365 Sales (10–15%)
- Demonstrate Dynamics 365 Customer Insights capabilities (10–15%)
- Extend and enhance Dynamics 365 Sales capabilities (5–10%)
Passing Criteria:
- A passing score is 700 or greater.
Exam Duration:
- 120 Minutes
Recertification:
- Previously, Microsoft role-based and specialty certifications were valid for two years.
- Starting June 2021, certifications are valid for one year, but they can be renewed online for free at Microsoft Learn.
- The renewal window begins six months before the certification expires. During this window before the cert expires, you can take a free online assessment and get the certification
- extended by one additional year from the current expiration date.
- Want the best of both worlds old and new? Certifications earned before June 2021 will be valid for two years and eligible for the new renewal process.
Get Started
Steps to Certification
Frequently Asked Questions
What is the D365 Customer Experience Analyst certification, and why is it important in Calgary?
The D365 Customer Experience Analyst certification is a professional credential that validates your skills and knowledge in configuring and optimizing Dynamics 365 Sales solutions by enhancing your ability to boost sales processes, improve customer experiences by leveraging customer insights and Microsoft Power Platform capabilities. It is important in Calgary because it showcases your experience to hiring managers in the local market, making you an easier candidate for the job. Moreover, it can lead to better salary offers and career promotions. Research on the types of job postings currently ongoing and prevailing trends in the industry will also emphasize the importance of this in Calgary.
How can I prepare for the Customer Experience Analyst certification exam in Calgary?
Preparation for the Customer Experience Analyst certification exam typically involves a combination of:
- Formal Training: Enrolling in a training course offered by an authorized training center like NetCom Learning.
- Self-Study: Utilizing official study guides, practice exams, and other resources recommended by the certifying body.
- Hands-on Experience: Gaining practical experience in the skills and knowledge areas covered by the certification.
- Practice Tests: Taking practice exams to assess your readiness and identify areas where you need to focus your studies.
Does Netcom Learning offer training for the Customer Experience Analyst certification in Calgary?
NetCom Learning, as an authorized training center, may offer training programs for the Customer Experience Analyst certification in Calgary. Contact NetCom Learning directly to confirm availability, course formats (classroom, online, etc.), schedules, and pricing.
What are the benefits of earning the Customer Experience Analyst certification for my career in Calgary?
Earning the Microsoft D365 Customer Experience Analyst certification in Calgary can offer several career benefits, including:
- Increased Job Opportunities: Certification can make you more competitive in the local job market.
- Higher Earning Potential: Certified professionals often command higher salaries.
- Career Advancement: Certification can be a stepping stone to promotions and more senior roles.
- Industry Recognition: The Customer Experience Analyst certification demonstrates your commitment to professional development and validates your expertise.
Is the Customer Experience Analyst certification recognized globally?
Most professional certifications are recognized globally, demonstrating your skills and knowledge regardless of location. Check with the certifying body to confirm the global recognition of the Customer Experience Analyst certification.