Microsoft Certified Dynamics 365 Customer Insights (Data) Specialty Training in Calgary, AB

Note: This certification and exam has retired on November 29th, 2024.

As a candidate for this certification, you implement solutions that provide insights into customer profiles and that track engagement activities to help:

• Improve customer experiences.
• Increase customer retention.

You should have firsthand experience with:

• Dynamics 365 Customer Insights - Data and one or more additional Dynamics 365 apps
• Microsoft Power Query
• Microsoft Dataverse
• Common Data Model
• Microsoft Power Platform

You should also have direct experience with practices related to:

• Privacy
• Compliance
• Consent
• Security
• Responsible AI
• Data retention policy

As a candidate for this exam, you need experience with processes related to key performance indicators (KPIs), data retention, validation, visualization, preparation, matching, fragmentation, segmentation, and enhancement. You should have a general understanding of:

• Azure Machine Learning
• Azure Synapse Analytics
• Azure Data Factory

Skills Measured:

• Design Dynamics 365 Customer Insights - Data solutions (5–10%)
• Ingest data into Customer Insights - Data (10–15%)
• Create customer profiles through data unification (30–35%)
• Implement AI predictions in Customer Insights - Data (5–10%)
• Configure measures and segments (10–15%)
• Configure third-party connections (10–15%)
• Administer Customer Insights - Data (5–10%)

Passing Criteria: 

• A passing score is 700 or greater.

Exam Duration:

• 120 Minutes

Recertification:

• Previously, Microsoft role-based and specialty certifications were valid for two years.
• Starting June 2021, certifications are valid for one year, but they can be renewed online for free at Microsoft Learn.
• The renewal window begins six months before the certification expires. During this window, before the cert expires, you can take a free online assessment and get the certification extended by one additional year from the current expiration date.
• Want the best of both worlds, old and new? Certifications earned before June 2021 will be valid for two years and eligible for the new renewal process.