Combining ITIL and COBIT for Service Management Improvement

Combining ITIL and COBIT for Service Management Improvement Course Description

Duration: 1.00 days (8 hours)

This course is designed as a management workshop focused on the strategic level use of best practices to guide service management improvement.

ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives and when used together as complementary tools can provide an even more powerful solution to an organization’s service management needs.

The course tackles the challenge of “business and IT alignment” and how to engage management and business users in the design and effective operation of IT services.

NetCom is an Accredited Training Affiliate in partnership with ITpreneurs.

Note:
The COBIT 5 logo is a Registered Trade Mark of ISACA
The ACCREDITED BY APMG-International and Swirl Device logo is a trade mark of the APMG Group Ltd
COBIT® is a Registered Trade Mark of ISACA

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Combining ITIL and COBIT for Service Management Improvement Course

  • » The course is aimed at business and IT management and encourages interaction and the exchange of practical insights and approaches.

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Combining ITIL and COBIT for Service Management Improvement Course Objectives

  • » Understand the context of business and IT alignment
  • » Identify the benefits of aligning the COBIT5 and ITIL frameworks
  • » Identify the business risks of IT services
  • » Identify the drivers affecting service management
  • » Explain how to align IT services with enterprise objectives and risks
  • » Explain how to use the COBIT 5 goal and risk cascade
  • » Analyze how to prioritize and focus on critical process areas
  • » Understand how to drive and initiate an improvement plan
  • » Recognize drivers/pain points for improvement
  • » Explain continual improvement and the need to monitor benefits

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Combining ITIL and COBIT for Service Management Improvement Course Outline

      1. Business And It Context
        1. Module Learning Objectives
        2. Module Topics
        3. The Need for Good Practices
        4. The ITIL Experience
        5. The COBIT Experience
        6. Benefits of Integrating ITIL and COBIT
        7. Debrief
      2. Governance And Management Of It Services
        1. Module Learning Objectives
        2. Module Topics
        3. IT Service Management Challenges – Group Discussion
        4. Business and IT Service Provider Relationships – Role Play
        5. Debrief
      3. Implementation Strategy
        1. Module Learning Objectives
        2. Module Topics
        3. Aligning Management of Services to Business Needs – Group Discussion
        4. Using the Goals Cascade – Reading
        5. Selecting Priority Processes – Assignment
        6. Debrief
      4. Initiating An Action Plan ‒ The Business Case
        1. Module Learning Objectives
        2. Module Topics
        3. Initiating an Improvement Plan – Group Discussion
        4. Continual Improvement – Reading and Assignment
        5. Debrief

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Do you have the right background for Combining ITIL and COBIT for Service Management Improvement?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Donald H.
- Academic and corporate trainer with over 2000 hours of instruction delivered on security awareness, CISSP, Security+, Safety, core Microsoft courses, MS Exchange and MS ISA server.
- Conducted over 200 security reviews in support of financial audits, policy reviews and network vulnerability assessments.
- Bachelors Degree in Security Management with a Concentration in Information Security from American Military University along with CISSP, CAP and several CompTIA, Microsoft, ISACA certifications.

Bio:

Donald is a security professional with a wide range of experience from physical security to a concentration in information security. He is the Information Systems & Security Director for a consulting firm. His clients include local municipalities, non-profits, corporations and federal government agencies, specializing in a wide array of compliance programs and security assessments such as PCI DSS, FISMA, COBIT and ISO17799.

Donald is also a trainer and speaker on security topics and has served on various advisory committees and as a subject matter expert in information technology and security. He has over 15 years of experience in the security field as well as more than 2000 hours of instruction delivered on security awareness, CISSP, Security+, Safety, core Microsoft courses and MS ISA server. In addition to that, Donald is the President and Chairmen for the Brentwood Veterans Memorial Building and Commandant for the Delta Diablo Det. 1155 Marine Corps League.
Jayson F.
- Over 32 years of experience as well as 18 certifications, including Cisco, CompTIA, and Microsoft.
- Strong background, with web development & design of infrastructure for companies such as AT&T, Sports Illustrated, and Toys R Us.
- Specialist in applying process and finding solutions to solve them in addition to training people in the skills to manage the process and meet goals.

Bio:

Jayson is a talented and valued Microsoft Certified Trainer (MCT) with over 32 years of IT experience. Along with web development & design of infrastructure for companies such as AT&T, Sports Illustrated, and Toys R Us, he holds several IT certifications. He is a CCDA, CCNA, Security+ certified, MCDBA, and MCSE to name a few.

Jayson's focus is on finding solutions to problems and applying process to solve them. He instructs professionals in the skills to manage the process and meet goals, which makes him a respected trainer at NetCom Learning.
Larry G.
- More than 14 years of experience as a Security Subject Matter Expert as well as black belt in a variety of martial arts.
- Numerous Challenge Coins from the US Government including the US Army, and the Criminal Investigation Command.
- Much acclaimed instructor at NetCom Learning, with evaluation scores of 8.8 out of 9.

Bio:

Larry is a unique instructor and IT security expert. If you sit in one of his classes you might get the feeling of being in a martial arts class - That's exactly how Larry wants it! "The principles behind IT security are the same as those in a variety of martial arts," Larry says. In addition to teaching IT security for over 14 years, he has practiced martial arts since he was 13 years old and holds black belts in multiple disciplines including Tai Chi, Kung Fu, and Kick Boxing. "All of these techniques are like tools for different types of attacks," Larry explains.

Larry's excellence in certification training and passion for IT security has earned him numerous Challenge Coins from the US Government including the US Army, and the Criminal Investigation Command. He is also a much acclaimed instructor at NetCom Learning, with evaluation scores of 8.8 out of 9.

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Recent Client Testimonials & Reviews

I found the class to be very informative and exam orientated. The instructor offered many help tips.

-Elwin F.
Course(s) Taken

» COBIT Foundation
» COBIT 5 Foundation

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