Avaya Aura Communication Manager Administration and Call Center Elite Fast Track

Avaya Aura Communication Manager Administration and Call Center Elite Fast Track Course Description

Duration: 5.00 days (40 hours)

Price: $4,495.00

This course combines the Avaya Aura Communication Manager Administration and the Avaya Aura Call Center Elite Implementation and Configuration courses. It is offered as a condensed, five-day fast track version of those two courses.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Avaya Aura Communication Manager Administration and Call Center Elite Fast Track Course

  • » Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Communication Manager and Elite platforms

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Avaya Aura Communication Manager Administration and Call Center Elite Fast Track Course Objectives

  • » Basic features and functions
  • » Create a dial plan
  • » Set up Class of Service (CoS) and Class of Restrictions (COR)
  • » Administer endpoints
  • » Perform system maintenance
  • » Generate system reports
  • » Administer a call center using Avaya Aura Communication Manager

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Avaya Aura Communication Manager Administration and Call Center Elite Fast Track Course Outline

      1. Communication Manager Administration:
        1. 1. Communication Manager System
          1. Communication Manager (CM)
          2. Hardware
          3. Duplication and Survivability
          4. Interfaces for Administration
          5. License Settings
        2. 2. Administering the Dial Plan
        3. 3. Basic and Group Features
          1. Feature Access Codes (FAC)
          2. Terminal Translation Initialization (TTI)
          3. Class of Service (COS)
          4. Console Permission
          5. Class of Restriction (COR)
          6. Bridged Appearance
          7. Hunt Group
          8. Coverage Path
          9. Call Pickup
        4. 4. Setting Up a DS1 Board (T1) in CM and Routing a Call through CM Using AAR Call Routing
      2. Call Center Elite:
        1. 1. Call Center Components, Concepts, and Terms
        2. 2. Setting Up an Initial Call Center Configuration
          1. Adding a One-X Agent IP Soft Phone in CM
          2. Hunt Groups
          3. Agents
          4. Announcements
          5. Music Sources
          6. EAS, BSR, and Business Advocate
          7. VDNs and Vectors
        3. 3. Additional Call Center Capabilities
          1. Policy Routing Tables
          2. Percentage Allocation
          3. Service Hours Tables
          4. Vector Routing Tables
          5. Holiday Tables
          6. Variables in Vectors (VIV)
          7. Vector Events
          8. Building Call Flows
          9. BCMS and CMS

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Do you have the right background for Avaya Aura Communication Manager Administration and Call Center Elite Fast Track?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Our instructors are passionate at teaching and are experts in their respective fields. Our average NetCom instructor has many, many years of real-world experience and impart their priceless, valuable knowledge to our students every single day. See our world-class instructors.   See more instructors...

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Client Testimonials & Reviews about their Learning Experience

We are passionate in delivering the best learning experience for our students and they are happy to share their learning experience with us.
Read what students had to say about their experience at NetCom.   Read student testimonials...

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Ways to contact us

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