NetCom Learning

Administering Cisco Unity Connection v8.0 - AUC

Administering Cisco Unity Connection v8.0 - AUC Course Description

Duration: 2.00 days (16 hours)

Cisco Career Guide

Administering Cisco Unity Connection (AUC) v8.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Administering Cisco Unity Connection v8.0 - AUC Course

  • » Administrator
  • » IT support personnel
  • » Helpdesk support staff

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Course Prerequisites for Administering Cisco Unity Connection v8.0 - AUC

  • » Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • » Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • » Basic understanding of Cisco Unified Communications Manager

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Administering Cisco Unity Connection v8.0 - AUC Course Objectives

  • » Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • » Describe the components that are required for user call processing by Cisco Unity Connection
  • » Implement the various features and options that are available to users in Cisco Unity Connection
  • » Use the various applications, tools, and reports that are available in Cisco Unity Connection

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Administering Cisco Unity Connection v8.0 - AUC Course Outline

      1. Introduction to Cisco Unity Connection
        1. Overview of Cisco Unity Connection
        2. Navigating Cisco Unity Connection
        3. Understanding Call Handlers, Users, and Call Flow
      2. Configuration of Users and Contacts
        1. Explaining Users and Contacts
        2. Managing Multiple Users
      3. Implementation of Features
        1. Implementing the Dial Plan
        2. Understanding User Features
        3. Accessing Voice Messaging and User Features
        4. Managing Distribution Lists
      4. Use of Cisco Unity Connection Applications, Tools and Reports
        1. Designing an Audiotext Application
        2. Using Cisco Unity Connection Tools and Reports
        3. Using the DRS
      5. Lab 1-1: Verifying Connectivity and Call Flow
      6. Lab 1-2: Verifying and Configuring Call Handlers
      7. Lab 1-3: Working with Users and Extensions in Voice Mail
      8. Lab 2-1: Preparing to Configure Users and Contacts
      9. Lab 2-2: Managing Users and Contacts
      10. Lab 2-3: Managing Multiple Users
      11. Lab 3-1: Implementing the Dial Plan
      12. Lab 3-2: Understanding User Features
      13. Lab 3-3: Implementing Integrated Messaging and User Features
      14. Lab 4-1: Implementing an Audiotext Application
      15. Lab 4-2: Using Cisco Unity Connection Tools and Reports

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Do you have the right background for Administering Cisco Unity Connection v8.0 - AUC?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

David M.
- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports.

Bio:

David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.

David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way; very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
William D.
- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications.
- Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.

Bio:

William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.

As a Cisco and CompTIA Subject Matter Expert, he holds several certifications, including Cisco CCNA, CCNP, and CCIE. William is one of NetCom's top trainers, consistently scoring high marks in student evaluations.

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Recent Client Testimonials & Reviews

Very knowledgeable instructor. True subject matter expert.

- Dameon R.

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» Implementing Cisco Voice Communications and QoS v8.0 - CVOICE

The instructor knows his material very well.

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» Implementing Cisco Voice Communications and QoS v8.0 - CVOICE

Good Training company with whom we have a history.

-Swaminathayer M.
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» Deploying Cisco ASA Firewall Solutions v2.0 - FIREWALL

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