Troubleshooting Cisco Unified Communications v8.0 - TVOICE

Troubleshooting Cisco Unified Communications v8.0 - TVOICE Course Description

Duration: 5.00 days (40 hours)

Price: $3,395.00

Cisco Career Guide

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Troubleshooting Cisco Unified Communications v8.0 - TVOICE Course

  • » Network Engineers responsible for implementing Cisco Voice Gateways and Gatekeepers in Enterprise or Service Provider environments and for IP telephony troubleshooting would benefit.
  • » This course is recommended for technical professionals pursuing CCVP certification or the Cisco IP Telephony Operations Specialist certification.

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Troubleshooting Cisco Unified Communications v8.0 - TVOICE Course Objectives

  • » Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • » Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
  • » Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
  • » Solve the common issues of an SAF-enabled network and CCD.
  • » Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
  • » Troubleshoot voice quality issues and issues that are related to media resources.

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Troubleshooting Cisco Unified Communications v8.0 - TVOICE Course Outline

      1. Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
        1. Identifying Cisco Unified Communications Deployments
        2. Using Troubleshooting Methodology
        3. Using Troubleshooting and Monitoring Tools
      2. Module 2: Cisco Unified Communications Manager Troubleshooting
        1. Troubleshooting Common Gateway and Endpoint Registration Issues
        2. Troubleshooting Cisco Unified Communications Manager Availability Issues
        3. Troubleshooting Database Replication Issues
        4. Troubleshooting LDAP Integration Issues
      3. Module 3: Troubleshooting Call Setup Issues
        1. Examining Call Setup Issues and Causes
        2. Troubleshooting On-Premises Single-Site Calling Issues
        3. Troubleshooting On-Net Multisite Calling Issues
        4. Troubleshooting Off-Net Calling Issues
      4. Module 4: SAF and CCD Issues
        1. Troubleshooting SAF
        2. Troubleshooting CCD
      5. Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues
        1. Troubleshooting Device Mobility Issues
        2. Troubleshooting Cisco Extension Mobility Issues
        3. Troubleshooting Cisco Unified Mobility Issues
        4. Troubleshooting Cisco Unified Communications Manager Native Presence Issues
      6. Module 6: Voice Quality and Media Resources Issues
        1. Troubleshooting MOH Issues
        2. Troubleshooting MTP Issues
        3. Troubleshooting Issues with Conferences
        4. Troubleshooting Transcoder Issues
        5. Troubleshooting Issues with RSVP Agents
        6. Troubleshooting Voice Quality Issues

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This training prepares students for the following exam(s):

  • » 642-427 : TVOICE v8.0

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Do you have the right background for Troubleshooting Cisco Unified Communications v8.0 - TVOICE?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

David M.
- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports.

Bio:

David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.

David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way; very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
William D.
- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications.
- Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.

Bio:

William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.

As a Cisco and CompTIA Subject Matter Expert, he holds several certifications, including Cisco CCNA, CCNP, and CCIE. William is one of NetCom's top trainers, consistently scoring high marks in student evaluations.

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Recent Client Testimonials & Reviews

Very knowledgeable instructor. True subject matter expert.

- Dameon R.

Course(s) Taken

» Implementing Cisco Voice Communications and QoS v8.0 - CVOICE

The instructor knows his material very well.

- Hung N.

Course(s) Taken

» Implementing Cisco Voice Communications and QoS v8.0 - CVOICE

Good Training company with whom we have a history.

-Swaminathayer M.
Course(s) Taken

» Deploying Cisco ASA Firewall Solutions v2.0 - FIREWALL

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