Troubleshooting Cisco IP Telephony and Video - CTCOLLAB (Professional)

Troubleshooting Cisco IP Telephony and Video - CTCOLLAB (Professional) Course Description

Duration: 5.00 days (40 hours)

Cisco Career Guide

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Exam format
Exam Number: 300-080 CTCOLLAB
Associated Certifications: CCNP Collaboration
Duration: 75 minutes (55-65 questions)
Register with: Pearson VUE


Note: E-learning module (Cisco Digital Learning Library) is also available for this course Click here for more details

Next Class Dates

Feb 5, 2018 – Feb 9, 2018
9:00 AM – 5:00 PM CT
Apr 2, 2018 – Apr 6, 2018
9:00 AM – 5:00 PM CT
Jun 4, 2018 – Jun 8, 2018
9:00 AM – 5:00 PM CT
Jul 30, 2018 – Aug 3, 2018
9:00 AM – 5:00 PM CT

View More Schedules »

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Troubleshooting Cisco IP Telephony and Video - CTCOLLAB (Professional) Course

  • » Network administrators and network engineers
  • » System engineers and field engineers
  • » Anyone working toward CCNP Collaboration certification

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Course Prerequisites for Troubleshooting Cisco IP Telephony and Video - CTCOLLAB (Professional)

  • » CIPTV1 - Implementing Cisco IP Telephony & Video Part 1 v1.0
  • » CIPTV2 - Implementing Cisco IP Telephony & Video Part 2 v1.0

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Troubleshooting Cisco IP Telephony and Video - CTCOLLAB (Professional) Course Objectives

  • » A systematic methodology to troubleshoot Cisco UC systems
  • » Knowledge of tools and reports that help isolate UC system problems
  • » Use troubleshooting and monitoring tools
  • » Troubleshoot common gateway and endpoint registration issues
  • » Troubleshoot CUCM availability issues
  • » Investigate database replication issues
  • » Troubleshoot LDAP integration issues
  • » Diagnose and resolve a call setup issue
  • » Troubleshoot Endpoint Registration
  • » Troubleshoot VCS Control and VCS Expressway Availability Issues
  • » Troubleshoot on-net multisite calling issues
  • » Investigate off-net calling issues
  • » Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • » Troubleshoot TelePresence Management Suite Issues
  • » Troubleshoot MTP issues
  • » Troubleshoot transcoder issues
  • » Troubleshoot issues with audio conferences
  • » Troubleshoot issues with video conferences

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Troubleshooting Cisco IP Telephony and Video - CTCOLLAB (Professional) Course Outline

      1. Introduction to Troubleshooting Cisco Collaboration Solutions
        1. Identifying Cisco Collaboration Deployments
        2. Using Troubleshooting Methodology
        3. Using Troubleshooting and Monitoring Tools
      2. Cisco Unified Communications Manager Troubleshooting
        1. Troubleshooting Common Gateway and Endpoint Registration Issues
        2. Troubleshooting Cisco Unified Communications Manager Availability Issues
        3. Troubleshooting Database Replication Issues
        4. Troubleshooting LDAP Integration Issues
      3. Cisco VCS Control and VCS Expressway Troubleshooting
        1. Troubleshooting Endpoint Registration Issues
        2. Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
        3. Troubleshooting Database Replication Issues
        4. Troubleshooting LDAP Integration Issues
      4. Call Setup Issues
        1. Describing Call Setup Issues and Causes
        2. Troubleshooting On-Net Single-Site Calling Issues
        3. Troubleshooting On-Net Multi-Site Calling Issues
        4. Troubleshooting Off-Net Calling Issues
      5. ILS and GDPR Issues
        1. Troubleshooting ILS and GDPR
      6. Cisco Unified Communications Manager Mobility Features
        1. Troubleshooting Device Mobility Issues
        2. Troubleshooting Cisco Extension Mobility Issues
        3. Troubleshooting Cisco Unified Mobility Issues
      7. Cisco TelePresence Management Suite Issues
        1. Troubleshooting Cisco TMS Issues
      8. Voice Quality and Media Resources Issues
        1. Troubleshooting MTP Issues
        2. Troubleshooting Transcoder Issues
        3. Troubleshooting Audio and Video Conferencing Issues
        4. Troubleshooting Audio and Video Quality Issues
      9. Labs
        1. Lab 1: Enhanced - Trouble Tickets: Troubleshooting Gateway and Endpoint Registration Issues
        2. Lab 2: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues
        3. Lab 3: Enhanced - Trouble Tickets: Troubleshooting Endpoint Registration Issues
        4. Lab 4: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues
        5. Lab 5: Enhanced - Trouble Tickets: Troubleshooting On-Net Single Site Calling Issues
        6. Lab 6: Enhanced - Trouble Tickets: Troubleshooting On-Net Multisite Calling Issues
        7. Lab 7: Enhanced - Trouble Tickets: Troubleshooting Off-Net Calling issues
        8. Lab 8: Trouble Tickets: Troubleshooting ILS and GDPR
        9. Lab 9: Trouble Tickets: Troubleshooting Device Mobility Issues
        10. Lab 10: Trouble Tickets: Troubleshooting Extension Mobility Issues
        11. Lab 11: Trouble Tickets: Troubleshooting Cisco Unified Mobility Issues
        12. Lab 12: Trouble Tickets: Troubleshooting Cisco TMS Issues
        13. Lab 13: Trouble Tickets: Troubleshooting Transcoder Issues
        14. Lab 14: Trouble Tickets: Troubleshooting Issues with Audio and Video Conferences

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This training prepares students for the following exam(s):

  • » 300-080 CTCOLLAB : Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) 1.0

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Do you have the right background for Troubleshooting Cisco IP Telephony and Video - CTCOLLAB (Professional)?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

David M.
- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports.

Bio:

David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.

David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way; very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
William D.
- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications.
- Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.

Bio:

William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.

As a Cisco and CompTIA Subject Matter Expert, he holds several certifications, including Cisco CCNA, CCNP, and CCIE. William is one of NetCom's top trainers, consistently scoring high marks in student evaluations.

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