Administering Cisco Voice and Unified Communications - ICOMM

Administering Cisco Voice and Unified Communications - ICOMM Course Description

Duration: 5.00 days (40 hours)

Price: $3,395.00

Cisco Career Guide

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Administering Cisco Voice and Unified Communications - ICOMM Course

  • » A learner must have skills and knowledge equivalent to those learned in Interconnecting Cisco Networking Devices Part 1 (ICND1).
  • » Working knowledge of the Windows operating system.

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Administering Cisco Voice and Unified Communications - ICOMM Course Objectives

  • » Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
  • » Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
  • » Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • » Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • » Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • » Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
  • » Describe how to maintain a Cisco Unified Communications solution.

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Administering Cisco Voice and Unified Communications - ICOMM Course Outline

      1. Lesson 1: Overview of Cisco Unified Communications Solutions
        1. Understanding the Components of Cisco Unified Communications Solutions
        2. Understanding the Characteristics of Cisco Unified Communications Solutions
      2. Lesson 2: Overview of Administrator and End-User Interfaces
        1. Understanding Administrator Interfaces
        2. Understanding End-User Interfaces
      3. Lesson 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
        1. Understanding Call Flows and Call Legs
        2. Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
        3. Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express
      4. Lesson 4: Endpoint and End User Administration
        1. Understanding Endpoint Characteristics and Configuration Requirements
        2. Understanding Endpoint Implementation Options
        3. Understanding End-User Characteristics and Configuration Requirements
        4. Understanding End-User Implementation Options
      5. Lesson 5: Enablement of End User Telephony and Mobility Features
        1. Understanding Telephony Features
        2. Enabling Telephony Features
        3. Understanding Mobility Features
        4. Enabling Mobility Features
      6. Lesson 6: Enablement of Cisco Unity Connection and Cisco Unified Presence
        1. Understanding Cisco Unity Connection
        2. Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
        3. Understanding End User and Voice Mailbox Implementation Options
        4. Understanding Cisco Unified Presence
        5. Enabling Cisco Unified Presence
      7. Lesson 7: Cisco Unified Communications Solutions Maintenance
        1. Providing End-User Support
        2. Understanding Cisco Unified Communications Manager Reports
        3. Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
        4. Monitoring the System with Cisco Unified Real-Time Monitoring Tool
        5. Monitoring Voice Mail in Cisco Unity Connection
        6. Understanding the Disaster Recovery System

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This training prepares students for the following exam(s):

  • » 640-461 : ICOMM v8.0

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Do you have the right background for Administering Cisco Voice and Unified Communications - ICOMM?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
David M.
- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports.

Bio:

David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.

David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way; very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
William D.
- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications.
- Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.

Bio:

William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.

As a Cisco and CompTIA Subject Matter Expert, he holds several certifications, including Cisco CCNA, CCNP, and CCIE. William is one of NetCom's top trainers, consistently scoring high marks in student evaluations.

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Recent Client Testimonials & Reviews

Very knowledgeable instructor. True subject matter expert.

- Dameon R.

Course(s) Taken

» Implementing Cisco Voice Communications and QoS v8.0 - CVOICE

The instructor knows his material very well.

- Hung N.

Course(s) Taken

» Implementing Cisco Voice Communications and QoS v8.0 - CVOICE

Good Training company with whom we have a history.

-Swaminathayer M.
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» Deploying Cisco ASA Firewall Solutions v2.0 - FIREWALL

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Ways to contact us

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Free Training with Cisco Learning Credits (CLC)

Cisco Learning Credits

As an authorized Cisco Learning Partner, NetCom proudly accepts Cisco Learning Credits (CLC) for Cisco training and Cisco certification, including Cisco CCNA certification and CCENT certification.

More information about Cisco Learning Credits

Call 888.563.8266 for CLC details.

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