Avaya Aura Messaging Administration, Maintenance, and Troubleshooting

Avaya Aura Messaging Administration, Maintenance, and Troubleshooting Course Description

Duration: 4.00 days (32 hours)

This course focuses on basic administration, maintenance, and troubleshooting tasks for Avaya Aura Messaging 6.1 including:

  • Solution features, components, architecture, and topologies
  • Setting up flexible storage with the additions of using Exchange Store or VMware Zimbra store
  • Adding a mail gateway utilizing native and fax server options
  • Performing standard administrative tasks for Avaya Aura Messaging
  • Post-installation administrative tasks
  • Class of Server features and how to manage COS
  • Managing subscriber accounts
  • Administering system features
  • Managing user preferences and user features
  • Managing unified messaging
  • Updating software and add, modify, or remove sites
  • Integration capabilities with Avaya CS1000 support through Session Manager
  • Administering third-party products, such as AudioCodes gateways and fax servers
  • Downloading service packs and optional languages
  • Interpreting logs and reports in troubleshooting
  • Next Class Dates

    Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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    Intended Audience for this Avaya Aura Messaging Administration, Maintenance, and Troubleshooting Course

    • » Avaya associates, business partners, and customers who will administer, maintain, and troubleshoot Avaya Aura Messaging

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    Avaya Aura Messaging Administration, Maintenance, and Troubleshooting Course Objectives

    • » Features and architecture solutions of Avaya Aura Messaging
    • » Key concepts of Avaya Aura Messaging Administration, Maintenance and Troubleshooting
    • » Administration steps for post-Implementation administration
    • » Administer the flexible storage roles, as appropriate, for Avaya Store, Exchange Store and VMware Zimbra store
    • » Avaya Aura Messaging maintenance tasks
    • » Troubleshoot issues by interpreting logs and reports

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    Avaya Aura Messaging Administration, Maintenance, and Troubleshooting Course Outline

        1. Avaya Aura Messaging Key Concepts
          1. Features, Functions, and Components
          2. System Architecture
          3. Topology Options
        2. Messaging System Post-Installation Administration
          1. Administering CDOM
          2. Creating Role-Based Access Control (RBAC) Roles
          3. Adding and Modifying Privileged Login Accounts
          4. Adding, Modifying, and Removing a Class Of Service
          5. Adding a New Site and Modifying an Existing Site
          6. Topology Settings
          7. Adding and Removing an Application Server
          8. Password Properties and Setting the Caller Applications Password
          9. Adding Users
          10. Viewing and Modifying User Properties
          11. Deleting Users from the Messaging System
        3. System Administration
          1. Planning and Implementing the Enhanced List Application (ELA)
          2. System Broadcasts
          3. Information Mailboxes
          4. Setting Up Text Messaging and Email Notifications
          5. Adding a Mail Gateway
          6. Caller Applications (Caller Apps)
        4. Exchange Administration
          1. Exchange Store
          2. Configuring an Exchange Store
          3. Configuring Avaya Aura Messaging for Exchange
          4. Enabling Users for Exchange
          5. Leaving and Retrieving Voice Messages for Exchange
        5. User Features
          1. Managing User Preferences:
            1. General
            2. Reach Me
            3. Notify Me
            4. My Phone
            5. Creating or Modifying Personal Lists
            6. Modifying User Password
            7. Advanced Tasks
          2. Unified Messaging Qualities of Avaya Aura Messaging
        6. Clientless Outlook Toolbar
          1. Avaya Aura Messaging Form
          2. Supporting the Avaya Aura Messaging Toolbar in Microsoft Outlook
          3. Accessing Messages in Exchange through Outlook for Avaya Message Store
          4. Using the Clientless Outlook Toolbar
        7. Alarms, Events, and Logs
          1. Identifying, Managing, and Viewing Events Alarms
          2. Executing and Viewing Logs
        8. Reports
          1. Viewing and Executing Reports
          2. Managing Reports by Viewing/Running:
            1. User Reports
              1. Info Mailboxes
              2. Remote Users
              3. Uninitialized Mailboxes
              4. Login Failure
              5. Locked Out Users
        9. Maintenance and Troubleshooting
          1. Performing a Database Audit
          2. Verifying and Restarting LDAP Process
          3. Verifying IMAP/SMTP Status and Administering Settings
          4. Displaying Voice Equipment Status
          5. Administering Trusted Certificates
          6. Testing Alarm Originations
          7. Testing Connections
          8. Running Application Server Diagnostics
        10. Upgrades and Migration
          1. Options
          2. Scenarios
          3. Upgrading Legacy Modular Messaging Hardware

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    Do you have the right background for Avaya Aura Messaging Administration, Maintenance, and Troubleshooting?

    Skills Assessment

    We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

    Our required skill-assessments ensure that:

    1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
    2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
    3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
    This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

    Take your FREE Skill Assessment test »

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    Award winning, world-class Instructors

    Our instructors are passionate at teaching and are experts in their respective fields. Our average NetCom instructor has many, many years of real-world experience and impart their priceless, valuable knowledge to our students every single day. See our world-class instructors.   See more instructors...

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    Client Testimonials & Reviews about their Learning Experience

    We are passionate in delivering the best learning experience for our students and they are happy to share their learning experience with us.
    Read what students had to say about their experience at NetCom.   Read student testimonials...

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