Avaya Aura Communication Manager Administration

Avaya Aura Communication Manager Administration Course Description

Duration: 5.00 days (40 hours)

In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

Back to Top

Intended Audience for this Avaya Aura Communication Manager Administration Course

  • » Avaya employees, partners, and customers responsible for software configuration of the Avaya Communication Manager

Back to Top

Avaya Aura Communication Manager Administration Course Objectives

  • » Avaya configuration and solutions with Avaya Aura
  • » Hardware components
  • » System duplication and backup options
  • » Types of telephones
  • » Important boards and media modules
  • » Use Avaya Site Administration to manage:
  • » Dial plan and feature access codes
  • » Analog and digital stations
  • » IP stations
  • » Call park, bridged call appearance, and other basic features
  • » COS and COR
  • » Abbreviated dialing
  • » Call forwarding
  • » Call coverage

Back to Top

Avaya Aura Communication Manager Administration Course Outline

      1. 1. Communication Manager System
        1. Communication Manager (CM)
        2. Hardware
        3. Duplication and survivability
        4. Interfaces for administration
          1. System Management Interface (SMI)
        5. License settings in the lab
      2. 2. Administration of CM
        1. System Access Terminal (SAT) command structure
        2. Determine CM software release
        3. Capacity limits of license
      3. 3. Managing Endpoints
        1. Endpoints
        2. Adding digital and analog endpoints
        3. Adding IP endpoints (H.323 and SIP)
      4. 4. Basic Features
        1. Feature Access Code (FAC) list
        2. Terminal Translation Initialization (TTI)
        3. Class of Service (COS)
        4. Console permissions
        5. Class of Restriction (COR)
      5. 5. Enhanced Features
        1. Call park
        2. Station Lock
      6. 6. Group Features
        1. Call Pickup
      7. 7. Maintenance/Security
        1. Alarms and errors
        2. Reset Levels
        3. Maintenance commands
        4. Security
      8. 8. System Status and Reports
        1. Real-time monitoring
        2. Reports
      9. 9. System and Session Manager Configuration for SIP Clients
      10. Labs
        1. Lab 1: Avaya Site Administration - ASA
        2. Lab 2: PuTTY
        3. Lab 3: Authentication, Authorizations, and Accounting (AAA) Services
        4. Lab 4: Dial Plan
        5. Lab 5: IP Telephones
        6. Lab 6: Personal Station Access (PSA)
        7. Lab 7: Copy, Alias, and Delete
        8. Lab 8: Hold/Transfer Calls
        9. Lab 9: Conference
        10. Lab 10: Automatic Callback
        11. Lab 11: Call Forwarding
        12. Lab 12: Priority Calling
        13. Lab 13: Calling Permissions
        14. Lab 14: Service Observing
        15. Lab 15: Bridged Call Appearance
        16. Lab 16: Team Button
        17. Lab 17: Meet me Conference
        18. Lab 18: Hunt Group
        19. Lab 19: Call Coverage
        20. Lab 20: Abbreviated Dialing
        21. Lab 21: ISDN, H.323, and SIP Trunk Configuration
        22. Lab 22: ARS, AAR, and UDP Call Routing
        23. Lab 23: Back Up (CM translations)
        24. Lab 24: System Manager and Session Manager Configuration

Back to Top

Do you have the right background for Avaya Aura Communication Manager Administration?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

Back to Top

Award winning, world-class Instructors

Our instructors are passionate at teaching and are experts in their respective fields. Our average NetCom instructor has many, many years of real-world experience and impart their priceless, valuable knowledge to our students every single day. See our world-class instructors.   See more instructors...

Back to Top

Client Testimonials & Reviews about their Learning Experience

We are passionate in delivering the best learning experience for our students and they are happy to share their learning experience with us.
Read what students had to say about their experience at NetCom.   Read student testimonials...

Back to Top