Avaya Aura Contact Center - Installation and Commissioning

Avaya Aura Contact Center - Installation and Commissioning Course Description

Duration: 5.00 days (40 hours)

Price: $3,595.00

In this course, you will learn Avaya Aura Contact Center deployment in SIP and AML environments for connectivity with CS 1000 and Avaya Aura SIP platforms.

This course is designed for personnel responsible for installing and configuring Avaya Aura Contact Center in a SIP environment. In the course, you will perform pre-installation tasks and install a Voice and Multimedia Contact Server for a SIP-enabled Avaya Aura Unified Communications platform. You will perform commissioning tasks on the Contact Center Manager Server, Contact Center Manager Administration, Communication Control Toolkit, and Avaya Aura Agent Desktop components. You will also install and configure Avaya Media Server, Orchestration Designer, Agent Desktop Displays, and user client software. You will perform system backup and restore and implement the High Availability feature.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

Back to Top

Intended Audience for this Avaya Aura Contact Center - Installation and Commissioning Course

  • » Personnel who install and configure the Avaya Aura Contact Center software, including Contact Center Manager Server, Contact Center Manager Administration, and Communication Control Toolkit in either a SIP or AML environment

Back to Top

Avaya Aura Contact Center - Installation and Commissioning Course Objectives

  • » Avaya Aura┬« Contact Center in a SIP enabled contact center
  • » Perform pre-installation tasks on the PVI server to prepare the server for Avaya Aura Contact Center installation
  • » Install the Avaya Aura Contact Center application software on the PVI server
  • » Perform Contact Center Manager Administration commissioning tasks
  • » Perform Communication Control Toolkit and Avaya Aura Agent Desktop commissioning tasks
  • » Configure the Avaya Aura Contact Center for a basic contact center call using Orchestration Designer
  • » Perform Avaya Media Server commissioning tasks
  • » Perform client commissioning tasks
  • » Configure additional Contact Center Manager Administration resources
  • » Perform database backup and restoration tasks
  • » Avaya Aura Contact Center high availability
  • » Perform Contact Center Manager Administration replication tasks
  • » Install the Avaya Aura Contact Center Standby Server on a PVI server
  • » Install and configure of Avaya Media Server software on a Linux server
  • » Configure and test Avaya Aura Contact Center high availability

Back to Top

Avaya Aura Contact Center - Installation and Commissioning Course Outline

      1. AACC SIP-Enabled Contact Center Overview
      2. Installing the Contact Center Manager Server
      3. Adding and Configuring Contact Center Manager Administration
      4. Installing and Commissioning Communication Control Toolkit Software and Avaya Aura® Agent Desktop
      5. Configuring AACC for Basic Call, including OD Overview
      6. Configuring the Avaya Media Server
      7. Installing and Configuring Client Software
      8. Configuring CCMA Resources and Agent Greeting
      9. Performing a Migration
      10. Backing Up and Restoring Data
      11. AACC High Availability
      12. Labs
        1. Lab 1: Pre-Install
        2. Lab 2: Avaya Aura Contact Center Software Installation
        3. Lab 3: Contact Center Manager Administration Commissioning
        4. Lab 4: Installing and Configuring Client Software
        5. Lab 5: Communication Control Toolkit and Avaya Aura Agent Desktop Commissioning
        6. Lab 6: Avaya Media Server Commissioning
        7. Lab 7: Configure CCMA Resources Lab
        8. Lab 8: Basic Call and OD Lab
        9. Lab 9: Backup and Restore (CCMS and CCMA)
        10. Lab 10: CCMA Replication Pre-Install
        11. Lab 11: Standby Server Software Installation
        12. Lab 12: High Availability Configuration

Back to Top

Do you have the right background for Avaya Aura Contact Center - Installation and Commissioning?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

Back to Top

Award winning, world-class Instructors

Our instructors are passionate at teaching and are experts in their respective fields. Our average NetCom instructor has many, many years of real-world experience and impart their priceless, valuable knowledge to our students every single day. See our world-class instructors.   See more instructors...

Back to Top

Client Testimonials & Reviews about their Learning Experience

We are passionate in delivering the best learning experience for our students and they are happy to share their learning experience with us.
Read what students had to say about their experience at NetCom.   Read student testimonials...

Back to Top

Ways to contact us

Back to Top