Cisco Unified Intelligence Center for Advanced Users v1.1 - CUICAU

Cisco Unified Intelligence Center for Advanced Users v1.1 - CUICAU Course Description

Duration: 4.00 days (32 hours)

Price: $3,295.00

Cisco Career Guide

The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

NOTE: If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU.

Next Class Dates

Nov 6, 2017 – Nov 9, 2017
9:00 AM – 5:00 PM CT
Guaranteed to run class (GTR)
Jan 9, 2018 – Jan 12, 2018
9:00 AM – 5:00 PM CT
Mar 6, 2018 – Mar 9, 2018
9:00 AM – 5:00 PM CT
May 1, 2018 – May 4, 2018
9:00 AM – 5:00 PM CT

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Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Cisco Unified Intelligence Center for Advanced Users v1.1 - CUICAU Course

  • » Cisco technical customers (IT, telephony members, etc.)
  • » Cisco technology partners
  • » Cisco employees

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Course Prerequisites for Cisco Unified Intelligence Center for Advanced Users v1.1 - CUICAU

  • » A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
  • » A working knowledge of contact center operations is desirable.

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Cisco Unified Intelligence Center for Advanced Users v1.1 - CUICAU Course Objectives

  • » Provide a comprehensive overview of Cisco Unified Intelligence Center
  • » Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • » Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
  • » Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
  • » Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

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Cisco Unified Intelligence Center for Advanced Users v1.1 - CUICAU Course Outline

      1. Module 1: Cisco Unified Intelligence Center Overview
        1. Introducing Cisco Unified Intelligence Center
        2. Cisco Unified Intelligence Center Primary Goal
        3. Cisco Unified Intelligence Center Deployment Models
        4. High-Level Architecture
        5. Personalizing Reports
        6. Operation, Administration, Maintenance, Provisioning
        7. Using Cisco Unified Intelligence Center
        8. Working with Stock Reports
        9. Dashboards
      2. Module 2: Cisco Unified Intelligence Center Administration and Security
        1. Managing Users and Security in Cisco Unified Intelligence Center
        2. Security Model: Authentication
        3. User Security
        4. Predefined Cisco Unified Intelligence Center Objects
        5. Permissions for Objects
        6. Adding a User
        7. Adding a User Group
        8. Log In the New Users
        9. Security Use Cases
        10. Best Practices for User Security
      3. Module 3: Cisco Unified Intelligence Center Reports
        1. Running Cisco Unified Intelligence Center Reports
        2. Real-Time vs. Historical Reports
        3. Stock Reporting Templates: Unified CCE
        4. Review: Cisco Unified Intelligence Center Deployed with Unified CCE
        5. Set Up Unified CCE as a Data Source
        6. Run a Unified CCE Stock Report
        7. Available Stock Reports: Unified CVP
        8. Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
        9. Unified CVP Stock Report output
        10. What Is a Permalink?
        11. Report Permalinks
        12. Dashboard Permalinks
        13. How Reports Can Be Modified
        14. Creating a Copy of a Stock Report
        15. Modifying the New Report
      4. Module 4: Cisco Unified Intelligence Center Custom Reporting
        1. Creating a New Cisco Unified Intelligence Center Report
        2. Knowing Your Data Source
        3. Reporting in a Multichannel Environment
        4. Creating a New Report
        5. Creating a Dashboard
      5. Module 5: Cisco Unified Intelligence Center Overview for the Advanced User
        1. Understanding Cisco Unified Intelligence Center Deployment Considerations
        2. Skillsets needed for the Advanced User
        3. Deployment Models
        4. Unified CCE Databases and Data Type Availability
        5. What Can Affect the Size of the Solution?
        6. Member Nodes
        7. Database Replication: Multiple Nodes
        8. Operation, Administration, Maintenance, Provisioning
      6. Module 6: Cisco Unified Intelligence Center Installation and Administration
        1. Cisco Unified Intelligence Center Security and License Types
        2. Licensing
        3. Sizing Tool
        4. Licensing Compared to Feature Sets
        5. Reporting: Template Modification
        6. Report and Report Definitions
        7. Value Lists and Collections
        8. Before You Install Cisco Unified Intelligence Center
        9. Installation Process
        10. Logging into Cisco Unified Intelligence Center
        11. Applying the License File
        12. Define a New Member Node
        13. Cisco Unified Intelligence Center Controller
        14. About the Administration Console
        15. About Cisco Unified Intelligence Center Super User Roles
        16. About Devices
        17. Cluster Configuration Drawer
        18. Network Management Drawer
        19. Tools Drawer: RTMT
        20. Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
        21. Administration User Management
        22. Managing Devices
        23. Control Center
        24. Report Scheduler Email Settings
        25. Cisco Unified CCE User Integration
      7. Module 7: Using CUIC Value Lists and Collections
        1. Using Value Lists and Collections
        2. What Are Value Lists and Collections?
        3. Associate a Value List with a Report: Database Query
        4. Cisco Unified Intelligence Center Query Types
        5. Associate a Value List with a Report: Anonymous Block or Stored Procedure
        6. Create a Collection
        7. Collection Types
        8. Management and Security
      8. Module 8: Cisco Unified Intelligence Center Custom Reporting
        1. Understanding Cisco Unified CCE Key Concepts
        2. WebView vs. Cisco Unified Intelligence Center
        3. Characteristics of Unified CCE Data
        4. Why Report Data Can Differ
        5. Importance of Configuration and Scripting
        6. Using Report Definitions
        7. Report Definitions and Reports
        8. Create a Report Definition
        9. Get to know your Database Schema
        10. Creating a New Report Definition and Report
        11. Searching Call Detail Records
        12. Call Detail Records
        13. Importing a Report
        14. Exporting a Report
      9. Lab Outline
        1. Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
        2. Lab 3-1: Running a Stock Report
        3. Lab 3-3: Creating Permalinks
        4. Lab 3-4: Modifying a Stock Report
        5. Lab 4-1: Creating a New Report
        6. Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
        7. Lab 7-1: Creating Value Lists and Collections
        8. Lab 8-2: Creating a Simple Report Definition and a custom report
        9. Lab 8-3: Searching Call Detail Records

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Do you have the right background for Cisco Unified Intelligence Center for Advanced Users v1.1 - CUICAU?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

David M.
- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports.

Bio:

David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.

David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way; very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
William D.
- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications.
- Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.

Bio:

William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.

As a Cisco and CompTIA Subject Matter Expert, he holds several certifications, including Cisco CCNA, CCNP, and CCIE. William is one of NetCom's top trainers, consistently scoring high marks in student evaluations.

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Recent Client Testimonials & Reviews

Very knowledgeable instructor. True subject matter expert.

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The instructor knows his material very well.

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Good Training company with whom we have a history.

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