Unity Connection Administration v11.0 - UCA

Unity Connection Administration v11.0 - UCA Course Description

Duration: 2.00 days (16 hours)

Price: $1,995.00

Cisco Career Guide

Unity Connection Administration (UCA) v11.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system.

While the Cisco Unity Connection software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unity Connection software versions.

Next Class Dates

Nov 2, 2017 – Nov 3, 2017
9:00 AM – 5:00 PM MT
Nov 16, 2017 – Nov 17, 2017
9:00 AM – 5:00 PM PT
Dec 7, 2017 – Dec 8, 2017
9:00 AM – 5:00 PM CT
Dec 14, 2017 – Dec 15, 2017
9:00 AM – 5:00 PM ET

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Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Unity Connection Administration v11.0 - UCA Course

  • » Administrator
  • » IT support personnel
  • » Helpdesk support staff
  • » The secondary audience for this course is Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

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Course Prerequisites for Unity Connection Administration v11.0 - UCA

  • » Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • » Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • » Basic understanding of Cisco Unified Communications Manager

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Unity Connection Administration v11.0 - UCA Course Objectives

  • » Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • » Describe the components that are required for user call processing by Cisco Unity Connection
  • » Implement the various features and options that are available to users in Cisco Unity Connection
  • » Explore the version 11.0 features and functions
  • » Use the various applications, tools, and reports that are available in Cisco Unity Connection

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Unity Connection Administration v11.0 - UCA Course Outline

      1. Introduction to Unity Connection 11.x
        1. An Overview of Cisco Unity Connection
          1. What is Cisco Unity Connection?
          2. Feature/Capacity Summary
          3. Appliance Architecture
          4. User Access to Inbox
          5. Active-Active, High-Availability Deployment
          6. Digital Networking
        2. Whats New in 10.x/11.x?
          1. HTTPS Networking
          2. Single Sign-on
          3. Video Greetings
          4. Tenant Partitioning
          5. Message Status on Reply/Reply-All
          6. Mailbox quota email notification
          7. Voice Message attachment in HTML Notification
      2. Administration Interfaces for Cisco Unity Connection
        1. Logging into Cisco Unity Connection Applications
          1. Platform Administration
          2. Application Administration
        2. Application interfaces
          1. UC Admin
          2. Unified Serviceability
          3. Unity Connection Serviceability
          4. Unified Reporting
          5. ELM
          6. OS Admin
          7. DRS
          8. CLI
        3. Single Sign-On
      3. Connection Users and Contacts
        1. Understanding Users and Contacts
          1. Defining Users
          2. Defining Contacts
        2. Preparing to Configure Users
          1. Configuring Authentication Rules
          2. Configuring Class of Service
          3. Configuring Schedules and Holidays
          4. Configuring User Templates
          5. Configuring Users
          6. Understanding Contacts
          7. Configuring Contacts
        3. Managing Multiple Users
          1. Configuring Multiple Users
          2. Importing Users Using AXL
          3. Importing Users Using LDAP
          4. Importing Users Using Bulk Administration Tool
          5. Reviewing Users
      4. Understanding Call Handlers and Call Flow
        1. Understanding Telephony Integration
          1. Understanding Call Agent (CUCM) Routing Requirements
          2. Describing Phone System Integration
          3. Configuring Phone System Integration
        2. How the System Handles Calls
          1. Defining Call Routing: Direct and Forwarded
          2. Describing Call Routing - Direct
          3. Describing Call Routing Forwarded
          4. Implementing Call Routing
          5. Describe Call Handlers
          6. Configure Call Handlers
          7. Describe Directory Handlers
          8. Configure Directory Handlers
          9. Describe Interview Handlers
          10. Configure Interview Handlers
          11. Reviewing Incoming Call Flows
          12. Reviewing Incoming Call Handling Components
      5. Unity Connection Features
        1. Understanding the Dial Plan
          1. Dial Plan Components
          2. Dial Plan Examples
          3. Dial Plan Configuration
        2. Understanding User Features
          1. Describe Video Greetings
          2. Understanding Integrated Messaging vs. Single Inbox
          3. Configuring Integrated Messaging
          4. Configuring Single Inbox
        3. Accessing Voice Messaging and User Features
          1. Accessing Voice Messaging
          2. Visual Voicemail
          3. Implementing ViewMail for Outlook
          4. Personal Communications Assistant (PCA)
          5. Accessing Voice Messaging Using RSS Feeds
        4. Implementing Secure Messaging
          1. Secure Messaging vs. Private Messaging
          2. Configuring Secure and Private Messaging
        5. Managing Distribution Lists
          1. System Distribution Lists
          2. Private Distribution Lists
        6. Creating an Audiotext Application
          1. Audiotext Application Design
          2. Audiotext Application Configuration
      6. Connection Tools and Reports
        1. Greeting Administrator
          1. Understanding Greeting Administrator
          2. Greeting Administrator Configuration
        2. Tools and Reports
          1. Using the Bulk Edit Feature
          2. Using Task Management
          3. Using Cisco Unity Connection Reports
        3. Using the Disaster Recovery System
          1. Configuring Backups
          2. Performing Restore Operations
      7. Lab
        1. Verifying Connectivity and Call Flow
        2. Verifying and Configuring Call Handlers
        3. Working with Users and Extensions in Voice Mail
        4. Preparing to Configure Users and Contacts
        5. Managing Users and Contacts
        6. Managing Multiple Users
        7. Implementing the Dial Plan
        8. Understanding User Features
        9. Implementing Messaging and User Features
        10. Implementing an Audiotext Application
        11. Using Cisco Unity Connection Tools and Reports

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Do you have the right background for Unity Connection Administration v11.0 - UCA?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

David M.
- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports.


David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.

David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way; very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.


Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
William D.
- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications.
- Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.


William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.

As a Cisco and CompTIA Subject Matter Expert, he holds several certifications, including Cisco CCNA, CCNP, and CCIE. William is one of NetCom's top trainers, consistently scoring high marks in student evaluations.

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Recent Client Testimonials & Reviews

Very knowledgeable instructor. True subject matter expert.

- Dameon R.

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The instructor knows his material very well.

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Good Training company with whom we have a history.

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