Establishing Service Management for ITaaS

Establishing Service Management for ITaaS Course Description

Duration: 4.00 days (32 hours)

IT organizations are being challenged to operate as effective and efficient IT service providers as part of the transformation to IT-as-a-Service (ITaaS). This requires the adoption of a comprehensive service management structure and repeatable processes for delivering agile, transparent, and value-based services across traditional IT silos. A well-defined service management plan includes the new roles required, improves productivity, adopts orchestration and automation to streamline delivery, and optimizes costs to meet business needs.

You will gain an in-depth knowledge of the critical roles and strategies for establishing a service management front office to support the development of services. You will also review the foundational back office processes to understand the operational framework necessary to support the delivery of services. Throughout the course, lab exercises, case studies, and real world examples will reinforce concepts of service management design and implementation.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Establishing Service Management for ITaaS Course

  • » Business managers and delivery/IT operations managers
  • » Business consultants and process analysts
  • » Service management teams, cloud administrators, and line of business (LOB) managers

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Establishing Service Management for ITaaS Course Objectives

  • » Service management business drivers and benefits
  • » ITaaS transformation program planning and outcomes
  • » Service management terminology and lifecycle
  • » Apply a practical approach to the phases of the service lifecycle from a front and back office perspective
  • » Measures of success and plan for the future

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Do you have the right background for Establishing Service Management for ITaaS?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Our instructors are passionate at teaching and are experts in their respective fields. Our average NetCom instructor has many, many years of real-world experience and impart their priceless, valuable knowledge to our students every single day. See our world-class instructors.   See more instructors...

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