Sierra 101: OS X Support Essentials 10.12

Sierra 101: OS X Support Essentials 10.12 Course Description

Duration: 3.00 days (24 hours)

Price: $1,895.00

Sierra 101 OS X Support Essentials 10.12 course that provides an in-depth exploration of troubleshooting on OS X Sierra. This course is designed to give students a tour of the breadth of OS X Sierra and the best methods for effectively supporting users of OS X Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. Includes authorized Apple Pro Training Series workbook.

Virtual Students:

Virtual students will need to setup two (2) computers in order to take the class remotely. The first can be a PC, tablet or Mac capable of running Adobe Connect or Scopia Desktop. The second computer must be a Mac running the latest version of OS X Sierra. This setup will allow online students to view the presentation on one computer and do support exercises on the other one.

For Connected Classroom attendees:

Connected events will be held at a local training center with state-of-the-art video conferencing equipment allowing the course to be broadcast to multiple locations. Students will have the same classroom experience and interact live with the connected classroom instructor. The instructor will be on a large, HD quality screen with interactive video and audio to listen and communicate with students. A second large HD quality screen will display the instructor’s live presentation.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Sierra 101: OS X Support Essentials 10.12 Course

  • » Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • » Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

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Course Prerequisites for Sierra 101: OS X Support Essentials 10.12

  • » Knowledge of OS X and basic computer navigation

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Sierra 101: OS X Support Essentials 10.12 Course Objectives

  • » The OS X Sierra troubleshooting process
  • » How to use OS X Sierra tools and resources to troubleshoot OS X Sierra
  • » OS X Sierra features and functionality, including how to find more information about OS X Sierra
  • » How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification

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Sierra 101: OS X Support Essentials 10.12 Course Outline

      1. Installation and Configuration
        1. Install OS X Sierra
        2. Setup and Configuration
        3. OS X Recovery
        4. OS X Software Updates
      2. User Accounts
        1. User Accounts
        2. User Home Folders
        3. System Security
        4. Keychain Management
      3. File Systems
        1. File systems and Storage
        2. FileVault2
        3. Permissions and Sharing
        4. File System Troubleshooting
        5. SIP
      4. Data Management
        1. Hidden Items and Shortcuts
        2. System Resources
        3. Metadata and Spotlight
        4. File Archives
        5. Time Machine
      5. Applications and Processes
        1. Application Installation
        2. Document Management
        3. Application Management and Troubleshooting
      6. Network Configuration
        1. Network Essentials
        2. Advanced Network Configuration
        3. Network Troubleshooting
      7. Network Services
        1. Network Services
        2. Host Sharing and Personal Firewall
      8. System Management
        1. Peripherals and Drivers
        2. Print and Scan
        3. System Troubleshooting

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Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Sam P.
- Team leader for the first undergraduate team to win the Duke Startup Challenge.
- Over 15 years of experience in the IT industry.
- NetCom Learning Instructor of the Year 2011.


Sam Polsky has spent his entire career in entrepreneurial pursuits, including such fields as biotechnology, software development, data management, and business process management. He began in entrepreneurship as team leader for the first undergraduate team to win the Duke Startup Challenge, a business development competition geared towards Duke Universitys various graduate schools.

Sam Polsky has since co-founded a consulting firm where he has been involved in software architecture, development and implementation. On top of that, Sam has been delivering acclaimed solutions in software architecture, development and implementation for over 15 years. He is a much-admired Subject Matter Expert and Trainer at NetCom Learning and was voted NetCom Learning Instructor of the Year 2011

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Client Testimonials & Reviews about their Learning Experience

We are passionate in delivering the best learning experience for our students and they are happy to share their learning experience with us.
Read what students had to say about their experience at NetCom.   Read student testimonials...

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Ways to contact us

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