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UX: Process and Guidelines for Ensuring a Quality User Experience

Architecture & Design

Innovation

Vendor Neutral - Technical

<ul><li>Ubiquitous Interaction</li><li>Emerging Desire for Usability</li><li>From Usability to User Experience</li><li>Emotional Impact as Part of the User Experience</li><li>User Experience Needs a Business Case</li><li>Roots of Usability</li></ul>

Introduction

<ul><li>Introduction</li><li>A UX Process Lifecycle Template</li><li>Choosing a Process Instance for Your Project</li><li>The System Complexity Space</li><li>Meet the User Interface Team</li><li>Scope of UX Presence Within the Team</li><li>More About UX Lifecycles</li></ul>

The Wheel: A Lifecycle Template

<ul><li>Introduction</li><li>The System Concept Statement</li><li>User Work Activity Data Gathering</li><li>Look for Emotional Aspects of Work Practice</li><li>Abridged Contextual Inquiry Process</li><li>Data-Driven vs. Model-Driven Inquiry</li><li>History</li></ul>

Contextual Inquiry: Eliciting Work Activity Data

<ul><li>Introduction</li><li>Organizing Concepts: Work Roles and Flow Model</li><li>Creating and Managing Work Activity Notes</li><li>Constructing Work Activity Affinity Diagram (WAAD)</li><li>Abridged Contextual Analysis Process</li><li>History of Affinity Diagrams</li></ul>

Contextual Analysis: Consolidating and Interpreting Work Activity Data

<ul><li>Introduction</li><li>Needs and requirements: First span of the bridge</li><li>Formal Requirements Extraction</li><li>Abridged Methods for Requirements Extraction</li></ul>

Extracting Interaction Design Requirements

<ul><li>Introduction</li><li>Design-Informing Models: Second Span of the Bridge</li><li>Some General "How to" Suggestions</li><li>A New Example Domain: Slideshow Presentations</li><li>User Models</li><li>Usage Models</li><li>Working Environment Models</li><li>Barrier Summaries</li><li>Model Consolidation</li><li>Protecting Your Sources</li><li>Abridged Methods for Design-Informing Models Extraction</li><li>Roots of Essential Use Cases in Software Use Cases</li></ul>

Constructing Design-Informing Models

<ul><li>Introduction</li><li>Design Paradigms</li><li>Design Thinking</li><li>Design Perspectives</li><li>User Personas</li><li>Ideation</li><li>Sketching</li><li>More About Phenomenology</li></ul>

Design Thinking, Ideation, and Sketching

<ul><li>Introduction</li><li>Mental Models</li><li>Conceptual Design</li><li>Storyboards</li><li>Design Influencing User Behavior</li><li>Design for Embodied Interaction</li><li>Ubiquitous and Situated Interaction</li></ul>

Mental Models and Conceptual Design

<ul><li>Introduction</li><li>Macro View of Lifecycle Iterations for Design</li><li>Intermediate Design</li><li>Detailed Design</li><li>Wireframes</li><li>Maintain a Custom Style Guide</li><li>Interaction Design Specifications</li><li>More About Participatory Design</li></ul>

Design Production

<ul><li>Introduction</li><li>UX Goals</li><li>UX Target Tables</li><li>Work Roles, User Classes, and UX Goals</li><li>UX Measures</li><li>Measuring Instruments</li><li>UX Metrics</li><li>Baseline Level</li><li>Target Level</li><li>Setting Levels</li><li>Observed Results</li><li>Practical Tips and Cautions for Creating UX Targets</li><li>How UX targets Help Manage the User Experience Engineering Process</li><li>An Abridged Approach to UX Goals, Metrics, and Targets</li></ul>

UX Goals, Metrics, and Targets

<ul><li>Introduction</li><li>Depth and Breadth of a Prototype</li><li>Fidelity of Prototypes</li><li>Interactivity of Prototypes</li><li>Choosing the Right Breadth, Depth, Level of Fidelity, and Amount of Interactivity</li><li>Paper Prototypes</li><li>Advantages of and Cautions About Using Prototypes</li><li>Prototypes in Transition to the Product</li><li>Software Tools for Prototyping</li></ul>

Prototyping

<ul><li>Introduction</li><li>Formative vs. Summative Evaluation</li><li>Types of Formative and Informal Summative Evaluation Methods</li><li>Types of Evaluation Data</li><li>Some Data Collection Techniques</li><li>Variations in Formative Evaluation Results</li></ul>

UX Evaluation Introduction

<ul><li>Introduction</li><li>Design Walkthroughs and Reviews</li><li>UX Inspection</li><li>Heuristic Evaluation, a UX Inspection Method</li><li>Our Practical Approach to UX Inspection</li><li>Do UX Evaluation RITE</li><li>Quasi-Empirical UX Evaluation</li><li>Questionnaires</li><li>Specialized Rapid UX Evaluation Methods</li><li>More About "Discount" UX Engineering Methods</li></ul>

Rapid Evaluation Methods

<ul><li>Introduction</li><li>Plan for Rigorous Empirical UX Evaluation</li><li>Team Roles for Rigorous Evaluation</li><li>Prepare an Effective Range of Tasks</li><li>Select and Adapt Evaluation Method and Data Collection Techniques</li><li>Select Participants</li><li>Recruit Participants</li><li>Prepare for Participants</li><li>Do Final Pilot Testing: Fix Your Wobbly Wheels</li><li>More About Determining the Right Number of Participants</li></ul>

Rigorous Empirical Evaluation: Preparation

<ul><li>Introduction</li><li>Preliminaries with Participants</li><li>Protocol Issues</li><li>Generating and Collecting Quantitative UX Data</li><li>Generating and Collecting Qualitative UX Data</li><li>Generating and Collecting Emotional Impact Data</li><li>Generating and Collecting Phenomenological Evaluation Data</li><li>Wrapping up an Evaluation Session</li><li>The HUMAINE Project</li></ul>

Rigorous Empirical Evaluation: Running the Session

<ul><li>Introduction</li><li>Informal Summative (Quantitative) Data Analysis</li><li>Analysis of Subjective Questionnaire Data</li><li>Formative (Qualitative) Data Analysis</li><li>Cost/Importance Analysis: Prioritizing Problems to Fix</li><li>Feedback to Process</li><li>Lessons from the Field</li></ul>

Rigorous Empirical Evaluation: Analysis

<ul><li>Introduction</li><li>Reporting Informal Summative Results</li><li>Reporting Qualitative Formative Results</li><li>Formative Reporting Content</li><li>Formative Reporting Audience, Needs, Goals, and Context of Use</li></ul>

Evaluation Reporting

<ul><li>Goal-Directed UX Evaluation</li><li>Choose your UX Evaluation Methods</li><li>Focus on the Essentials</li><li>Parting Thoughts: Be Flexible and Avoid Dogma During UX Evaluation</li><li>Connecting Back to the Lifecycle</li></ul>

Wrapping up Rigorous UX Evaluation

<ul><li>Introduction</li><li>Basics of Agile SE methods</li><li>Drawbacks of Agile SE Methods from the UX Perspective</li><li>What is Needed on the UX Side</li><li>Problems to Anticipate</li><li>A Synthesized Approach to Integrating UX</li></ul>

UX Methods for Agile Development

<ul><li>What are Affordances?</li><li>A Little Background</li><li>Four Kinds of Affordances in UX Design</li><li>Affordances in Interaction Design</li><li>False Cognitive Affordances Misinform and Mislead</li><li>User-Created Affordances as a Wake-Up Call to Designers</li><li>Emotional Affordances</li></ul>

Affordances Demystified

<ul><li>Introduction</li><li>The Interaction Cycle</li><li>The User Action Framework: Adding a Structured Knowledge Base to the Interaction Cycle</li><li>Interaction Cycle and User Action Framework Content Categories</li><li>Role of Affordance within the UAF</li><li>Practical Value of the UAF</li></ul>

The Interaction Cycle and the User Action Framework

<ul><li>Introduction</li><li>Using and Interpreting Design Guidelines</li><li>Human Memory Limitations</li><li>Selected UX Design Guidelines and Examples</li><li>Planning</li><li>Translation</li><li>Physical Actions</li><li>Outcomes</li><li>Assessment</li><li>Overall</li><li>Conclusions</li></ul>

UX Design Guidelines

<ul><li>Introduction</li><li>Locus of Influence in an Organization</li><li>Which Scenario is Right for You?</li><li>Foundations for Success in SE-UX Development</li><li>The Challenge of Connecting SE and UX</li><li>The Ripple Model to Connect SE and UX</li><li>Conclusions</li></ul>

Connections with Software Engineering

<ul><li>Putting It To Work as a New Practitioner</li><li>Be A Smart UX Practitioner</li><li>UX Professionalism</li><li>Cost-Justifying UX</li><li>UX within Your Organization</li><li>Parting Words</li></ul>

Making It Work In The Real World

Microsoft 365- End User

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The Wheel: A Lifecycle Template, contextual Inquiry: Eliciting Work Activity Data, contextual Analysis: Consolidating & Interpreting Work Activity Data.

UX: Process and Guidelines for Ensuring a Quality User Experience

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