ServiceNow Service Mapping Fundamentals

Sign up today to gain hands-on experience configuring and managing Service Mapping to ensure service continuity and enhance operational performance.

Course Objectives

• Gain a clear understanding of the ServiceNow Service Mapping solution and its capabilities and how it differs from the ServiceNow Discovery solution
• Learn the concepts and value of Service Mapping top-down discovery that allows ServiceNow administrators to model an entire business service by providing a single entry point to the service such as a web URL or host address and port
• Install and configure MID Servers
• Navigate the Service Mapping user interface
• Configure Service Mapping credentials to discover and model a business service from a top-down approach including all the applications, network devices, and servers that support it