Virtual Instructor-Led Training

Onsite Training

Professional Cloud Service Manager (PCSM)

Cloud

Cloud Credential Council

Essential for professionals aiming to bridge the gap between traditional IT and modern cloud infrastructure.

<ul><li>Let's Get to Know Each Other</li><li>Overview</li><li>Course Learning Objectives</li><li>Course Agenda - Day 1</li><li>Course Agenda - Day 2</li><li>Course Agenda - Day 3</li><li>Case Study</li><li>Activities</li><li>Course Book</li></ul>

Course Introduction

<ul><li>History of Cloud Computing</li><li>Basics of Cloud Service Management</li><li>Activity: Basics of Cloud Service Management</li><li>Service Perspectives</li><li>Relationship with ITSM</li><li>Cloud Service and Support Models</li><li>Activity: Case Study</li></ul>

Cloud Service Management Fundamentals

<ul><li>Cloud Management Roles</li><li>Activity 1: Cloud Management Roles</li><li>Activity 2: Cloud Management Roles</li><li>Service Management Roles</li><li>Activity: Service Management Roles</li><li>Organizational Roles</li><li>Activity: Case Study</li><li>Activity: Cloud Service Management Roles</li></ul>

Cloud Service Management Roles

<ul><li>Cloud Strategy Fundamentals</li><li>Activity: Cloud Strategy Fundamentals</li><li>Key Drivers for Adoption</li><li>Activity: Key Drivers for Adoption</li><li>Risk Management Overview</li><li>Activity: Case Study</li></ul>

Cloud Service Strategy

<ul><li>Basics of Cloud Service Design</li><li>Activity 1: Basics of Cloud Service Design</li><li>Activity 2: Basics of Cloud Service Design</li><li>Dealing with Legacy Systems, Services, and Applications</li><li>Activity: Dealing with Legacy Systems, Services, and Applications</li><li>Benchmarking of Cloud Services</li><li>Activity: Benchmarking of Cloud Services</li><li>Cloud Service Capacity Planning</li><li>Activity: Case Study</li><li>Cloud Service Deployment and Migration</li><li>Activity: Cloud Service Deployment and Migration</li><li>Cloud Marketplace</li><li>Activity: Case Study</li></ul>

Cloud Service Design, Deployment, and Migration

<ul><li>Cloud Service Management Perspective</li><li>Cloud Service Level Management and Service Assurance</li><li>DevOps in a Hybrid IT and Cloud Computing Environment</li><li>Managing Cloud Service Configurations</li><li>Activity 1: Managing Cloud Service Configurations</li><li>Activity 2: Managing Cloud Service Configurations</li><li>Change Management for Cloud Computing Environments</li><li>Activity 1: Case Study</li><li>Activity: Change Management for Cloud Computing Environments</li><li>Reacting to Demand for Cloud Services</li><li>Activity 2: Case Study</li></ul>

Cloud Service Management

<ul><li>Pricing Models for Cloud Services</li><li>Procurement of Cloud-Based Services</li><li>Activity: Procurement of Cloud-Based Services</li><li>Cloud Service Charging</li><li>Cloud Cost Models</li><li>Activity: Case Study</li></ul>

Cloud Service Economics

<ul><li>Basic Governance Definitions</li><li>Activity: Basic Governance Definitions</li><li>Cloud Governance Framework</li><li>Activity 1: Cloud Governance Framework</li><li>Activity 2: Cloud Governance Framework</li><li>Cloud Governance Considerations</li><li>Activity 1: Case Study</li><li>Activity 2: Case Study</li></ul>

Cloud Service Governance

<ul><li>Understanding the Value of Cloud Services</li><li>Activity: Understanding the Value of Cloud Services</li><li>Linking the Value of Cloud Services to Strategy</li><li>Measuring the Value of Cloud Services 191</li><li>Activity 1: Measuring the Value of Cloud Services</li><li>Activity 2: Measuring the Value of Cloud Services</li><li>Activity 1: Case Study</li><li>Activity 2: Case Study</li></ul>

Showing the Value of Cloud Services

<ul><li>Best-Practice Frameworks</li><li>ISO Standards</li><li>Governance Frameworks</li><li>Cloud Standards</li></ul>

Popular Service Management Frameworks

Citrix (NetScaler) ADC

courseBanner

Course Banner

courseOverview

Course Overview section

courseAnnouncement

Additional information.

courseDetails

What you will learn

targetAudience

Who should attend

courseOutline

Course Outline

courseFAQ

Coursepromobanner

Course Promobanner Section

courseRelatedTargets

Course Related Targets

courseTicker

Course Ticker

preRequisites

Prerequisites

courseLocations

Find More Locations by NetCom Learning For This Training

For Your convenience we are offering This course at more locations. Expand your training options and accelerate your learning journey with NetCom.

Cloud service management terminology, definitions & concepts, basic terminology related to cloud service management, a hybrid IT cost model.

Microsoft

AI CERTs™

Google Cloud

Cisco

Amazon Web Services

CompTIA

EC-Council

ISC2

ITIL

Autodesk

AI & Data

Security

Networking

App Development

Architecture & Design

Business Applications

Business Process

Business & Leadership

e-Learning

Trainings

Managed Learning Services

NetCom365

Learning Passport

EdAssist

Talents for Hire

NetCom Learning Academy

AI Summer Skill Fest 2025

Financial Services

Healthcare

Federal Government

State & Local Government

Technology

Complimentary AI+ Foundation™ Training

Free AI Training Consultation

AI Certs Training Bundles

CompTIA Continuing Education (CE)

CompTIA Exam Prep e-Learning Bundles

Microsoft ECIF Program

Microsoft QuickStart Program

Microsoft Partner Training

Microsoft AI Bootcamp for Educators

Microsoft Applied Skills

AWS Skill Builder

AWS Blended Learning

AWS Learning Needs Analysis (LNA)

AWS e-Learning

Cisco Continuing Education (CE)

Cisco Learning Credits

Cisco U

Free Networking Training Consultation

Google Cloud Leadership AI Training

Solutions

Resources

Company

Professional Cloud Service Manager (PCSM)

Upcoming Schedules

Course Outline