MB-910T00: Introduction to Microsoft Dynamics 365 (CRM)
Virtual Instructor-Led Training
1 Day (8 Hours)This course provides a broad introduction to the customer engagement capabilities of Microsoft Dynamics 365. You will gain an understanding of the core concepts behind customer engagement, explore key features of the customer engagement apps, and get familiar with solutions such as Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service. Additionally, you'll learn how Microsoft Copilot enhances productivity by assisting with customer engagement tasks across these applications. The course includes both lectures and hands-on labs for practical learning.
Course Objectives
- Describe the capabilities and functionality of Dynamics 365 Marketing
- Describe the capabilities and functionality of Dynamics 365 Sales
- Describe the capabilities and functionality of Dynamics 365 Customer Service
- Describe the capabilities and functionality of Dynamics 365 Field Service
- Describe the core capabilities of Dynamics 365 customer engagement apps
Upcoming Schedules
Exam and Certification
MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
Who Should Attend
- IT Professional
- Project Manager
- Sales Professionals
Prerequisites
Required
- Learners should have a fundamental understanding of customer engagement principles and business operations.
Recommended
- An understanding of cloud computing is helpful.
Course Outline
- Describe use cases for Dynamics 365
- Describe how the Microsoft Power Platform relates to Dynamics 365 apps
- Explain what Microsoft Dataverse is and how it is used by Dynamics 365 customer engagement apps
- Describe the different Dynamics 365 customer engagement apps
- Describe options for accessing Dynamics 365 customer engagement apps
- Describe Copilot in Dynamics 365 customer engagement apps
Frequently Asked Questions
Does the MB-910 replace any of the existing Dynamics 365 courses?
The MB-910 course replaced the MB-901T00: Microsoft Dynamics 365 Fundamentals on June 30, 2021.
What will I learn from the Dynamics 365 Lab classes?
The MB-910 course provides Dynamics 365 labs with many modules such as:
- Creating and publishing a knowledge article
- Managing a support case through the lifecycle
- Building a case and escalating to a work order
- Using Dynamics 365 Field Service to schedule items
- Creating a project-based lead and managing a project-based opportunity
What are the exam topics covered for the MB-910 exam to help me earn the certification?
The MB-910 exam will measure your skills and knowledge on the following topics:
- Describe Dynamics 365 Marketing
- Describe Dynamics 365 Sales
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
- Describe Project Operations
- Describe shared features
Are there any other Dynamics 365 certifications that NetCom prepares for?
NetCom Learning, a Microsoft Official Training Partner, prepares you for other related certifications, including Microsoft® Certified Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified Dynamics 365 Marketing Functional Consultant Associate, Microsoft Certified Dynamics 365 Field Service Functional Consultant Associate, and Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate.
Can I customize the MB-910 course content or schedule as per my preferred dates, time, location, and needs?
Our Custom Microsoft Solutions are strategically tailored to your unique requirements. We help you achieve your Microsoft learning goals by being finely attuned to your objectives, culture, processes, and technologies. Dates, times, and locations can be customized as per your requirement. For more details, you can fill this form or call us at 1-888-563-8266.
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