Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights

Elevate customer experiences with MB-280T03: Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights. Learn to create personalized marketing messages, optimize customer journeys, and leverage real-time data insights. Master advanced data techniques to enhance engagement and streamline your marketing efforts.

Take our free assessment for MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights and test your knowledge on Customer journey optimization, Personalized marketing creation, Advanced data enrichment. Assess your skills now

Virtual Instructor-Led Training

Onsite Training

Dynamics Functional Consultant

IT Professional

Business Applications

Business Process

Microsoft Dynamics 365

Intermediate Level

Microsoft

<ul><li>Create emails in Dynamics 365 Customer Insights - Journeys<ul><li>Upload images to the file library and use images in marketing content.</li><li>Create and publish an email.</li><li>Enhance your emails by using personalization, content blocks, content ideas, and more.</li><li>Upload images to the file library and use images in marketing content.</li><li>Add personalization to emails.</li></ul></li><li>Create text messages and push notifications in Dynamics 365 Customer Insights - Journeys<ul><li>Create and publish a text message.</li><li>Create and publish a push notification.</li></ul></li><li>Create forms in Dynamics 365 Customer Insights - Journeys<ul><li>Create a form.</li><li>Edit a form.</li><li>Publish a form.</li></ul></li><li>Manage consent in Dynamics 365 Customer Insights - Journeys<ul><li>Manage consent for email and text messages.</li><li>View and manage consent records.</li></ul></li><li>Build journeys with Dynamics 365 Customer Insights - Journeys<ul><li>Manage segments in real-time journeys.</li><li>Work with triggers in real-time journeys.</li><li>Create a journey.</li><li>Set a business goal and measure progress through a journey.</li><li>Determine when to use attribute versus if/then branches.</li><li>Use an A/B test within the customer journey.</li><li>Use AI-driven, run-time channel optimization.</li><li>Raise triggers from a journey to run another journey or Power Automate flow.</li></ul></li><li>Manage leads and scoring in Customer Insights - Journeys<ul><li>Generate leads.</li><li>Create sales activities from lead signals.</li><li>Create scoring models.</li></ul></li><li>Extend real-time marketing capabilities within Dynamics 365 Customer Insights - Journeys<ul><li>Create custom triggers.</li><li>Trigger an action outside a journey.</li><li>Move custom triggers across environments.</li></ul></li></ul>

Work with real-time features in Dynamics 365 Customer Insights - Journeys

<ul><li>Get started with Dynamics 365 Customer Insights - Data<ul><li>Explore Customer Data Platform and learn why it matters to organizations.</li><li>Get started working with Dynamics 365 Customer Insights - Data, including accessing the application and navigating to the different capabilities.</li><li>Learn about the Customer Insights - Data capability and how to get started working with it.</li></ul></li><li>Ingest data into Customer Insights - Data<ul><li>Ingest data using Power Query.</li><li>Connect to an Azure Data Lake.</li><li>Connect to a Microsoft Dataverse.</li><li>Work with data sets.</li><li>Learn about data refreshes.</li><li>Export data.</li></ul></li><li>Create a unified customer profile in Dynamics 365 Customer Insights - Data<ul><li>Learn how to create a Customer Insights - Data instance.</li><li>Learn how to ingest data.</li><li>Learn about data unification.</li></ul></li><li>Work with Dynamics 365 Customer Insights - Data<ul><li>Configure searching and filtering indexes.</li><li>Define relationships and activities.</li><li>Work with measures.</li><li>Use Customer Insights - Data.</li></ul></li><li>Enrich data and predictions with Customer Insights - Data<ul><li>Discover the enrichment and prediction options that are available in Customer Insights - Data.</li><li>Configure brand and interest functions.</li><li>Enrich data with partner services.</li><li>Set up and configure a customer churn prediction model.</li><li>Add custom machine-learning models.</li></ul></li><li>Manage external connections with Customer Insights - Data<ul><li>Export Customer Insights data.</li><li>Display customer data in Microsoft Dynamics 365 applications.</li><li>Use Customer Insights - Data with Microsoft Power Platform.</li><li>Use Customer Insights - Data with Microsoft Azure Synapse Analytics.</li><li>Use Customer Insights - Data APIs.</li></ul></li><li>Configure and administer Customer Insights - Data<ul><li>Create, delete, or modify the environments in your Microsoft Dynamics 365 Customer Insights -</li><li>Data instance.</li><li>Manage tasks and processes.</li><li>Manage data refresh schedules.</li><li>Define security permissions.</li></ul></li></ul>

Unlock customer intent with Dynamics 365 Customer Insights - Data

Knowledge of basic marketing principles is required.

Familiarity with Dynamics 365 Sales and Dynamics 365 Customer Insights is essential.

Experience with basic model-driven application configuration is necessary.

Enroll Now

Master Microsoft Dynamics 365 in 2-Hour Private Group Training

Explore Now

Get Unlimited Access to IT, Business and End-User Training with NetCom+

courseBanner

Course Banner

courseOverview

Course Overview section

courseAnnouncement

Additional information.

courseDetails

What you will learn

targetAudience

Who should attend

courseOutline

Course Outline

courseFAQ

Coursepromobanner

Course Promobanner Section

courseRelatedTargets

Course Related Targets

courseTicker

Course Ticker

preRequisites

Prerequisites

course_related_links

courseLocations

Find More Locations by NetCom Learning For This Training

For Your convenience we are offering This course at more locations. Expand your training options and accelerate your learning journey with NetCom.

Master Microsoft MB-280T03: Design and deliver exceptional customer experiences with Dynamics 365 Customer Insights. Explore key features in Data & Journeys.

Microsoft MB-280T03: Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights

MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights

Upcoming Schedules

Certification

Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

Who should attend

Prerequisites

Required

Recommended

Course Outline

Resources

MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights