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IT Project Manager

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) with Certification Exam

Business Process

ITIL 4 Strategic Leader

Acquire the knowledge and skills required to put enterprises on the path to continual improvement. Professionals responsible for aligning IT strategies with business objectives can explore the DPI concepts, strategy implementation, assessment, planning, and impact of OCM on the efforts.

Advanced Level

ITIL

<ul><li>Key Terms Covered in the Module</li><li>Module Learning Objectives</li><li>Basics of Direction</li><li>Basics of Planning</li><li>Basics of Improvement</li><li>Other Core Elements</li></ul>

Core Concepts of DPI

<ul><li>Key Terms Covered in the Module</li><li>Module Learning Objectives</li><li>DPI of the SVS</li><li>DPI of Guiding Principles</li></ul>

DPI through Service Value Chain and Guiding Principles

<ul><li>Key Terms Covered in the Module</li><li>Introducing Startegy Management</li><li>Developing Effective Strategies</li></ul>

Role of Direction in Strategy Management

<ul><li>Key Terms Covered in the Module</li><li>Module Learning Objectives</li><li>Managing Risks</li><li>Making Decisions through Portfolio Management</li><li>Directing via Governance, Risk, and Compliance (GRC)</li></ul>

Implementation of Strategies

<ul><li>Key Terms Covered in the Module</li><li>Module Learning Objectives</li><li>Core Concepts of Assessment</li><li>Conducting Effective Assessments</li><li>Core Concepts of Planning</li></ul>

Introduction to Assessment and Planning

<ul><li>Key Terms Covered in the Module</li><li>Module Learning Objectives</li><li>Introducing VSM</li><li>Developing Value Stream Maps</li><li>Knowing More About VSM</li></ul>

Assessment and Planning through VSM

<ul><li>Key Terms Covered in the Module</li><li>Module Learning Objectives</li><li>Measurement and Reporting</li><li>Alignment of Measurements and Metrics</li><li>Success Factors and Key Performance Indicators</li><li>Continual Improvement</li></ul>

Measurement, Reporting, and Continual Improvement

<ul><li>Key Terms Covered in the Module</li><li>Module Learning Objectives</li><li>Measurements for the Four Dimensions</li><li>Continual Improvement of the Service Value Chain and Practices</li></ul>

Measurements and Continual Improvement through DImensions and SVS

<ul><li>Key Terms Covered in the Module</li><li>Module Learning Objectives</li><li>Basics of OCM</li><li>OCM throughout DPI and Service Value Chain</li><li>Resistance and Reinforcement</li></ul>

OCM Principles and Methods

<ul><li>Key Terms Covered in the Module</li><li>Module Learning Objectives</li><li>Basics of Effective Communication</li><li>Communication with Stakeholders</li></ul>

Communication Principles and Methods

<ul><li>Key Terms Covered in the Module</li><li>Module Learning Objectives</li><li>Organizations and People in the SVS</li><li>Partners and Suppliers in the SVS</li><li>Value Streams and Processes in the SVS</li><li>Information and Technology in the SVS</li></ul>

SVS Development Using Four Dimensions

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ITIL 4 Foundations

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Manage and optimize your team's learning initiatives with NetCom365

It is crucial that your business attracts the right customers and gains an advantage over competitors. ITIL ® 4 Strategist DPI is all about getting a clear alignment between strategy and operations and maximizing outcomes. In this FREE webinar, you’ll receive foundational knowledge to understand various terms utilized in ITIL ® 4 Strategist DPI. Explore basic terminology and understand the role of metrics and principles. Learn how to clarify and delineate among policies, controls, and guidelines. With this webinar, your teams will have the skills and knowledge of ITIL® 4 DPI needed to begin your path to the ITIL® 4 Strategist certification in direct, plan, and improve.

ITIL 4 Strategist DPI: Getting Started

This story will elucidate the need to balance business understanding with technology innovation and human insight.

Leading Healthcare Provider Modernizes It’s Entire Customer Service Department With ITIL® Best Practices

Recertification is a crucial aspect of ITIL® 4 Foundation that should not be overlooked.

ITIL 4 Foundations - The Value of Recertification

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For Your convenience we are offering This course at more locations. Expand your training options and accelerate your learning journey with NetCom.

ITIL 4 Strategist direct plan and improve course will help you develop practical skills for creating a learning and improving IT organization with a persuasive strategic direction. Enroll Now!

ITIL 4 Strategist: Direct, Plan And Improve (DPI) With Certification Exam Course | NetCom Learning

An IT Project Manager assists with the management of a project-based work effort; may assist with the planning, directing, monitoring, adjusting and controlling of projects based upon well-defined policies and procedures; and may identify issues of scope, resource availability, resource expertise, budget constraints and deadlines. An IT Project Manager works in a team environment and reports to a higher-level project manager.

ITIL 4 Strategist: Direct, Plan and Improve (DPI) with Certification Exam

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Manage and optimize your team's learning initiatives with NetCom365

ITIL 4 Foundations

Manage and optimize your team's learning initiatives with NetCom365

ITIL 4 Foundations

Manage and optimize your team's learning initiatives with NetCom365

Who Should Attend?

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Course Outline

Resources

Leading Healthcare Provider Modernizes It’s Entire Customer Service Department With ITIL® Best Practices

ITIL 4 Foundations - The Value of Recertification

ITIL 4 Strategist DPI: Getting Started