The ITIL4 Specialist Drive Stakeholder Value course addresses stakeholder management, customer experience, and relationship management to increase stakeholder satisfaction.

Course Objectives

  • Value propositions
  • Fostering relationships
  • Keeping engagement channels open
  • Shaping demand
  • Designing service offerings
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Upcoming Schedules

Who Should Attend?

  • ITSM Practitioners
  • IT Project Manager

Course Prerequisites

Required

Recommended

  • Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

Course Outline

  • Understand the concept of the customer journey
  • Understand the ways of designing and improving customer journeys

Frequently Asked Questions

The ITIL 4 DSV course equips you with skills to successfully become an ITSM practitioner. You will acquire the following practical skills:

  • Foster stakeholder relationships
  • Define service offerings
  • Offboard and onboard users and customers
  • Validate and realize service value
  • Agree with details of services and align expectations
  • Design customer journeys
  • Ensure continual value co-creation

Resources