Virtual Instructor-Led Training

Onsite Training

Certified ScrumMaster (CSM)

Business Process

Scrum

SCRUMstudy

<ul><li>Values and Principles</li><li>Scrum Theory</li><li>The Scrum Team</li><li>The Product Owner (PO)</li><li>The Development Team (Dev Team)</li><li>The Scrum Master</li><li>Scrum Events and Artifacts</li><li>Sprint and Increment</li><li>Sprint Planning</li><li>Daily Scrum</li><li>Product Backlog Refinement</li><li>Sprint Review</li><li>Sprint Retrospective</li><li>Product Backlog</li><li>Sprint Backlog</li><li>Definition of Done</li></ul>

Lean, Agile, and Scrum

<ul><li>Learn the ways that the Scrum Master facilitates for the Scrum Team</li><li>Demonstrate techniques for facilitating group decision making (dot voting, fist of five, thumb voting)</li><li>Describe when the Scrum Master should not act as the facilitator for the Scrum Team</li><li>Describe obstacles to clear communication and describe their impacts on both the sender and receiver (e.g., sarcasm, irony,aggressiveness, defensiveness, misdirection)</li><li>Describe ground rules to foster clear communication in a collaborative meeting and describe how the introduction of the ground rules impacts the interaction.</li></ul>

Agile Facilitation

<ul><li>Difference between facilitating, teaching, mentoring, and coaching</li><li>Challenges facing a self-organizing team (e.g., bad forecast, technical debt, someone is leaving the team)</li><li>Practice approach used in a retrospective that could help resolve a challenge faced by a self-organizing team</li></ul>

Agile Coaching

<ul><li>Scrum Master as Servant-Leader</li><li>Value of Engineering Practices</li></ul>

Service to the Development Team

<ul><li>Coaching the Product Owner</li></ul>

Service to the Product Owner

<ul><li>Impediment Removal</li><li>Coaching the Organization</li></ul>

Service to the Organization

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Certified ScrumMaster® (CSM) training from NetCom Learning is delivered through Certified Scrum Trainers (CST) focusing on Scrum framework.