SAP Hybris Cloud for Service: Teaches implementation and configuration of service processes, including business process setup, warranty management, and service levels.

Course Objectives

  • Translate customer business needs to best practice business scenarios in SAP Hybris Cloud for Service
  • Set up and configure the solution to manage SAP Hybris Cloud for Service business processes
  • Describe the integration scenarios available with SAP Hybris Cloud for Service
  • Demonstrate SAP Hybris Cloud for Service reporting capabilities
  • Describe integration scenarios of SAP Hybris Cloud for Service with Hybris Commerce
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Course Prerequisites

Required

  • CRM/Service domain knowledge

Course Outline