Avaya Aura Contact Center Manager Scripting: Teaches creating and managing applications using Orchestration Designer tool for Avaya Aura Contact Center.

Course Objectives

  • Write, validate, and edit applications using the flow and script editors
  • Perform basic application administration tasks within the Orchestration Designer tool
  • Use Call Treatments to provide treatments to callers
  • Intrinsics and their use within applications
  • Differences between Global and Call variables
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Upcoming Schedules

Course Prerequisites

Recommended

  • Recognize client/server architecture and networking
  • Be able to use technical publications
  • Identify and use correct telephone features according to customer specifications
  • Ability to communicate about basic telecommunications

Course Outline