Develop your public speaking skills and learn how to engage and persuade your audience. Deliver impactful presentations that inspire and motivate.

Course Objectives

  • Maintenance and troubleshooting
  • SIP protocol and SIP call flows
  • Avaya Aura Contact Center system architecture
  • Avaya Aura Contact Center system engineering and dependencies
  • Avaya Aura Contact Center troubleshooting tools and procedures
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Upcoming Schedules

Course Prerequisites

Recommended

  • Knowledge of SIP Contact Center architecture and call flow
  • Knowledge of Avaya Aura Contact Center, including Communication Control Toolkit and Contact Center Multimedia

Course Outline