Virtual Instructor-Led Training
4 Days (32 Hours)Master strategies for responding to workplace conflict, enhancing communication skills to manage and resolve disputes effectively.
Course Objectives
- A new understanding of conflict
- Your own conflict patterns
- Improve your listening and communication skills
- How to read conflicts by developing a conflict map
- Effective methods of intervention and conflict management
Upcoming Schedules
Course Outline
Developing Conflict Awareness
- Conflict vs. disagreement
- The five stages of conflict development
- Barriers to conflict management
Responding to Conflict
Different Approaches to Conflict Management
Conflict Management Strategies
Mapping the Conflict
Trust in Minimizing Conflict
Dealing with Difficult Behavior
Thunderstorms