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Cisco Unified Contact Center Enterprise Specialist

The Cisco Unified Contact Center Enterprise Specialist certification is designed for individuals who specialize in designing, deploying, configuring, and managing Cisco Unified Contact Center Enterprise (UCCE) solutions.

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  • Overview
  • Steps to Certification

About the Certification

Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.Discover more Cisco Certification.

Recertification

Cisco Unified Contact Center Enterprise Specialist certification has a three-year recertification requirement from the date certification is achieved. Certified individuals can apply for recertification by:
  • Passing a qualifying exam; or
  • Pass any one professional concentration exam; or
  • Pass one technology core exam; or
  • Pass any one expert-level written exam; or
  • Pass any one expert-level Lab/Practical exam; or
  • Earning 40 continuing education credits

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Steps to certification