A US Navy Base In Italy Managed To Complete A Critical Microsoft SharePoint Upgrade Despite The Global Pandemic
The pandemic may have brought the world to a standstill, but crucial services like defense and security always need to be on high alert. These essential services are extremely time and process sensitive, which makes them tremendously important to any nation’s government. The security forces, including the Navy bases of any country, are one of the most critical components of defense in which technology can truly impact people’s lives – directly and indirectly. Due to the nature of online work today, Navy bases have zero tolerance for errors, since even a minor glitch may have irreversible repercussions. With NetCom Learning’s expertise in Microsoft training, we not only upskilled US Navy soldiers and civilians in SharePoint, but we also offered an experience that paved the way for a long-lasting association. Let’s explore this fascinating story!
What our client was looking to achieve
NetCom Learning approached this Navy base to understand their skilling requirements. The client was looking for Microsoft SharePoint training. They were upgrading from SharePoint 2013 to Office 365 and a Hybrid SharePoint Environment (using SharePoint on-premise servers as well as in-cloud servers). The upgrade changed the look and feel of their SharePoint sites. They decided to undergo training so that all the best practices and changes can be explained and implemented.
As an authorized Microsoft Gold Learning Partner, we could fulfill their training needs. We concluded our first round of training with great success. It was at this time that the COVID struck. Organizations worldwide were dealing with ways to normalize the systems the systems they had in place. As we offered a Free Microsoft Teams training, we helped our client train their personnel on Microsoft Teams. This training proved to be highly beneficial for them at a time when their country, Italy, one of the worst-hit countries by the COVID-19 pandemic, was struggling to manage the new work-from-home situation.
Previously, they were using SharePoint as a repository of documents. With our training, they were ready to use many other aspects of SharePoint with Custom Lists, Web parts and App parts. They customized Site Pages, created Check-in and Check-out process, and added custom document types, as well as custom templates to document libraries. Managing permissions and understanding how permissions work in SharePoint was also one of their requirements.
They were so thrilled with our training and the trainer’s expertise that they requested more training sessions from NetCom Learning for three consecutive months. At this time, they wanted to get two of their teams trained on the newer version. NetCom Learning completely customized the classes to accommodate the client’s schedule and requirements. Therefore, a training requirement that began with a small batch for SharePoint Branding quickly expanded into a tremendous SharePoint Upgrade training requirement for more than 50 learners. The knowledge, experience, professionalism, and impeccable training delivery from NetCom Learning instilled a strong feeling of trust that paved the way for further training opportunities from our client.
Client overview
A major Navy Systems Command and an integral member of the Navy and Marine Corps team, that delivers timely and effective facilities engineering solutions worldwide.
Industry
Construction
Organization size
17,000+ employees
Challenges
Challenges Along the Way
- Process the migration before September 2020 in the given world scenario of global pandemic.
- Meet client’s request to train in their local time zone in Italy.
- Choosing a platform on which training could be conducted for a military base
- The client had to process the migration before September 2020. Given the current world scenario, it was a challenging goal to achieve.
- The client requested training to be held according to their local time zone in Italy. However, for our trainer in New Jersey, that meant a 3 am delivery.
- Since there is restricted access to many technology platforms on a military base, we faced the challenge of choosing a platform on which training could be conducted.
- They requested special orientations for their learners so that they didn’t have to face any challenges during the training.
Solutions
Eliminating All Challenges Via Our Customized Microsoft Training Solution
- Our enthusiastic supporting teams ensured that the client training needs were fulfilled well within their target timelines.
- Our trainer gladly delivered training according to the client’s time zone, even when it meant giving classes at 3 am, local time.
- We proposed our training sessions to be conducted via Microsoft Teams, which is a DoD-compliant platform. The client’s earlier training experience with us for Microsoft Teams helped a great deal in this regard.
- Special arrangements were made to ensure that they had a smooth training experience. Our technical and operational staff were also available online, apart from the trainer at the time of training.
Outcome
When our Star Trainer and Support Staff Became the Torchbearers of Success
- A customized and flexible Microsoft SharePoint training solution delivered.
- Training upskilled the task force without disturbing their mission-critical operations.
- Client was able to successfully implement migration.
We were able to comply with DoD training delivery requirements despite the initial technical hiccups. Our trainer and support staff resolved to make this training a success with their punctuality, availability and enthusiasm. They worked graveyard shifts to ensure that learners completed their classes without any interruptions to get the most out of their training. Learners found our trainer to be extremely skilled, professional and engaging. By asking a lot of questions and keeping the learners engaged, our trainer made sure that all doubts were resolved on the spot. It is no wonder that our trainer received 5-star feedback from the client, and the same instructor was requested again and again for all subsequent batches.
A Fulfilling Learning Journey
NetCom Learning’s focus was on providing a completely customized and flexible Microsoft SharePoint training solution that accommodated all their preferences and limitations. This helped the client upskill their task force without disturbing their mission-critical operations, all the while conforming to their government’s strict compliance norms. As a result, the client was able to successfully implement migration with the help of our training solution. Not only that, the client has enrolled for yet another training with us for the next fiscal year. It’s been five batches and still counting. Our journey with them has just started…
