NetCom Learning partnered with a leading American airline to fuel its culture of continuous learning and innovation. This airline, the fifth largest in North America by passenger count, has leveraged our training solutions to enhance its digital transformation journey. By upskilling their IT team on the latest Microsoft cloud solutions, including Azure, Modern Work, and Business Applications, we have helped them transition from monolithic to microservices architecture.

As a result, the airline has significantly lowered business costs, improved operational efficiency, and consistently achieved profitability, reporting a net profit of $18 million in Q4 2021. Our partnership has empowered the airline to harness cutting-edge technology and maintain best-in-class security capabilities.

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Client overview

A major American airline headquartered in SeaTac, Washington. Fifth-largest airline in North America when measured by scheduled passengers carried. Operates a route network focused on connecting cities along the West Coast of the United States to 100+ destinations.

Industry

Transportation and Logistics

Organization size

20,000+ employees

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Challenges

Major Challenges the Airline Company faced

  • Transition from monolithic to cloud-native apps.
  • Need to upskill e-commerce team to handle traffic surges.
  • Customized training for specific use cases.
  • Introduce Power Platform to enhance Business Applications workflows.
  • Flexible course schedules tailored to daily work routines.

  • They were working with a big monolithic code base and needed to understand the new technology and be skill-ready to re-architect applications, build cloud-native apps, & manage different workloads across a hybrid environment.

  • Their e-commerce team needed the skills to fully leverage the elastic cloud computing capabilities of Azure – allowing it to handle unexpected surges in traffic & scale the backend capabilities accordingly for a smooth and uninterrupted customer experience.

  • They had specific use cases and project requirements that required highly customized training content - which was not always available off the shelf.

  • Their teams were exploring scopes of use for solutions like Business Applications in their workflows. However, since they were completely new to Power Platform, their teams needed guidance and skills to leverage the capabilities of the Microsoft product.

  • They needed course deliveries to be broken into flexible class hours (often split across weeks) that could fit their daily work schedules without disruptions.

“The biggest impact was with the ability to quickly pivot with remote working and remote learning… We were able to accommodate cost control measures across the business – proactively reviewing efficiencies on the Azure cloud and identifying waste…”

Beau De Moss

Principal Cloud Platforms Manager

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Solutions

NetCom Learning Supported the Workforce with Customized Microsoft Training Solution

Azure Skilling utilizing ESI DCS

  • Azure courses like AZ-900, AZ-104, AZ-303, AZ-3004, AZ-400, DP-203, DP-300, and DA-100 were delivered; with Azure accounting for 33% of their overall training consumed in 2021-22.
  • Our NetCom365 portal helped the client make the digital pivot to remote learning. Almost all their ESI registrations came through our NetCom365 enrollment microsites.

Customized Microsoft Training Solutions

  • Since no dedicated Microservices in Azure course was available off the shelf that fit their specific needs, a fully customized Microsoft class was designed from scratch - exclusively for this company.
  • Three of their IT Units took advantage of our customized 2-Hour masterclasses to get started on their Power Platform learning paths followed by training on PL-400 sessions.

Microsoft Skilling beyond Azure utilizing SATVs

  • Our Microsoft Skilling program exposed the client to skilling opportunities on non-Azure products like Microsoft 365, Power Platform, and Security. We helped them redeem 95% of their SATVs to grow their Security and Power Platform skills.
  • Their PL-400 (5-Days) training, attended by developers and database specialists, was divided into 4-hour daily sessions and split across two weeks to ensure minimal disruptions to the employees' work schedules.

Advocating Microsoft Skills & Certifications

  • NetCom Learning's NetCom365 microsite links were included in the client’s internal employee newsletters, nurturing a robust culture of continuous learning.
  • 200+ employees proudly showcase their Microsoft skills and certifications on their LinkedIn profiles, in sync with our push for educating learners on the value of mapping their Microsoft skills and certifications on social profiles, and taking advantage of Microsoft open badges.

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Outcome

Key Achievements Post-Training & Future Steps

  • Resolved traffic surges, ensuring flawless experiences for 44 million passengers.

  • Launched a new app with over 3.25 million active users benefiting from mobile check-in.

  • Developed a home-grown solution using Microsoft .Net Core 3.0 for training and testing support.

We take pride in tracking the skilling success of our clients and co-relating that with the real world. Here is how IT skilling and implementations supported the company’s clients and employees’ experience:

  • The surges in traffic (check-in, boarding, etc.) and online stability were fixed, which allowed 44 million passengers to have a flawless experience.

  • The launch of a new app: More than half of 6.5 million active app users took advantage of mobile check-in.

  • The airline developed a home-grown solution using Microsoft .Net Core 3.0 that supports training teams, configuration, manual, automated, and performance tests.

We are continuously working on building the Microsoft capabilities of the company’s IT teams, crafting their tech intensity through skilling investments, especially in Microsoft 365 and Power Platform. Workshops and skilling solutions are also being planned for cutting-edge solutions like Viva.

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