Join ITIL® Certified Expert and renowned corporate trainer, Donna Holt, along with IT and business training leader, NetCom Learning, for an interactive look at ITIL® - aka The IT Infrastructure Library. In part three of this live four-part online series, Donna will quickly recap ITIL® and the ITIL® certification program, and continue with Steps 4 & 5 of the V3 Service Lifecycle: Service Design and service Transition.
IT managers, project teams and aspiring managers should not miss this opportunity to learn from a true thought-leader in IT service management.
Donna's IT process skills have taken her around the world, giving presentations in Dubai, Tokyo, London and New York to name a few. "The Donna", as she is known in the industry, is a skilled process improvement expert, with more than fifteen years experience in the Support Center industry as a practitioner, consultant and certified trainer. Since Donna began leading certification courses in 2005, over 99% of her students have passed their ITIL Certification exam! She was recently certified at the level of ITIL Expert and now presents the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. NetCom is proud to have "The Donna" on our roster of IT Geniuses.
Demonstration and Discussion Topics Include:
ITIL Intro + Recap V3 Service Lifecycle Steps 1-3
ITIL V3 Service Lifecycle Step 4 - Service Operations
ITIL V3 Service Lifecycle Step 5 - Continual Service Improvement
Q&A, Exclusive training offers and more.
All ITIL® courses are in partnership with Ahead Technology.
NetCom’s classroom training ensures that you have state-of-the-art tools, techniques and practices you need to succeed on the job. Our instructors are active practitioners and true masters in their fields. With convenient classes at multiple learning centers across the US, you never have to go far to get ahead.
NetCom’s premium Live Online Training (we call it LOT) is the ultimate in convenience and cost-effectiveness. LOT combines interactive video instruction via the latest web conference technology, and post-class access to learning labs for a best-in-class learning experience. Learn more about LOT
NetCom’s intensive certification boot camps are designed to advance your skills in the shortest possible amount of time, while preparing you to ace your certification exams. Boot camps go at a faster pace than public training and often run for longer days, so you must have some level of subject matter experience before enrolling. All of our boot camps have mandatory instructor-designed assessment tests to ensure enrollees are ready and will not slow down the class for the other students. Learn more about Boot Camps
With NetCom’s private training programs, you decide where and when courses are held. Tailor the training to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique. Learn more about Private Onsite Training
With NetCom’s private training programs, you decide where and when courses are held. Tailor the training to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique. Learn more about Private 1-on-1 Training
Join ITIL® Certified Expert and renowned corporate trainer, Donna Holt, along with IT and business training leader, NetCom Learning, for an interactive look at ITIL® - aka The IT Infrastructure Library. In part three of this live four-part online series, Donna will quickly recap ITIL® and the ITIL® certification program, and continue with Steps 4 & 5 of the V3 Service Lifecycle: Service Design and service Transition.
Need Course Pricing?
Home
Follow Us
Newsletters
Facebook
Twitter
LinkedIn
YouTube
Google+
Free Assessments
Live Chat