Questions? Feedback? powered by Olark live chat software

Technical Webinar: Why move to ITIL?

Thursday, February 02, 2017

1pm – 2pm EST (60 minutes)

Summary

Join NetCom Learning trainer, A. Howard, along with Managed Learning Services leader NetCom Learning for a complimentary interactive webinar on "Why move to ITIL?"

Agenda

» What is ITIL?
» What is it composed of?
  •  • Service Strategy
  •  • Service Design
  •  • Service Transition
  •  • Service Operations
  •  • Service Improvement
» Why do I care?
  •  • Value to me
  •  • Value to the business
» Q&A with A. Howard


Target Audience

» IT Professionals
» IT Managers
» Team Leaders
» Database Administrator
» Chief Information Officers (CIOs)
» Chief Technology Officers (CTOs)


Speaker Bio: A. Howard

A. Howard is a ITIL Certified Expert with over 37+ years of experience in ITIL; Project, Program and Product Management; Training; Curriculum Development; Troubled Project Revitalization; New Product Launches; Marketing & Support; and documentation/process development for an organizations operational, tactical and strategic objective. He has conducted company on site trainings on ITIL V3 Fundamentals.