Date: Thursday, September 01, 2011
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Join ITIL® Certified Expert and renowned corporate trainer, Donna Holt, along with IT and business training leader, NetCom Learning, for an interactive look at ITIL® - aka The IT Infrastructure Library. In part three of this live four-part online series, Donna will quickly recap ITIL® and the ITIL® certification program, and continue with Steps 4 & 5 of the V3 Service Lifecycle: Service Design and service Transition.
IT managers, project teams and aspiring managers should not miss this opportunity to learn from a true thought-leader in IT service management.
Donna's IT process skills have taken her around the world, giving presentations in Dubai, Tokyo, London and New York to name a few. "The Donna", as she is known in the industry, is a skilled process improvement expert, with more than fifteen years experience in the Support Center industry as a practitioner, consultant and certified trainer. Since Donna began leading certification courses in 2005, over 99% of her students have passed their ITIL® Certification exam! She was recently certified at the level of ITIL® Expert and now presents the ITIL® practitioner level suite of Lifecycle and Capability Stream certification courses. NetCom is proud to have "The Donna" on our roster of IT Geniuses.
Demonstration and Discussion Topics Include:
- ITIL® Intro + Recap V3 Service Lifecycle Steps 1-3
- ITIL® V3 Service Lifecycle Step 4 - Service Operations
- ITIL® V3 Service Lifecycle Step 5 - Continual Service Improvement
- Q&A, Exclusive training offers and more.
All ITIL® courses are in partnership with Ahead Technology.