Join ITIL V3 Certified Expert and renowned corporate trainer, Donna Holt, along with IT and business training leader, NetCom Learning, for an interactive look at ITIL - aka The IT Infrastructure Library. In part one of this live four-part online series, Donna will introduce ITIL and the ITIL certification program, and quickly progress into the "IT As A Service" ideology and the V3 Service Lifecycle.
IT managers, project teams and aspiring managers should not miss this opportunity to learn from a true thought-leader in IT service management.
Donna's IT process skills have taken her around the world, giving presentations in Dubai, Tokyo, London and New York to name a few. "The Donna", as she is known in the industry, is a skilled process improvement expert, with more than fifteen years experience in the Support Center industry as a practitioner, consultant and certified trainer. Since Donna began leading certification courses in 2005, over 99% of her students have passed their ITIL Certification exam! She was recently certified at the level of ITIL Expert and now presents the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. NetCom is proud to have "The Donna" on our roster of IT Geniuses.
Demonstration and Discussion Topics Include:
- What is IT Service Management?
- What does the I-T-I-L acronym mean?
- Why do I need ITIL/ITSM? [WIIFM]
- What is the IT Service Lifecycle?
- To Certify or not to Certify - the Certification Scheme
- Why are ITIL credentials among the highest paying IT Certs
- Can my company be ITIL Certified? (Hint: It's a 2-letter word)
- ITIL V3 Service Lifecycle Step One - Service Strategy
- Q&A, Exclusive training offers and more.
This event includes a sneak peek at NetCom's highly anticipated training program: ITIL v3 Intermediate: Foundation and Service Lifecycle Boot Camp.
Watch the recording here.
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