NetCom Learning Breaks Record, Achieving its Highest Net Promoter Score, a Number Even Higher than Apple
The score, which measures a company's potential for growth based on its client satisfaction and willingness to refer colleagues, is comparable to other such consistently high ranking companies, like Apple
New York, NY - October 8, 2012 - NetCom Learning's customers have spoken, and they have given NetCom Learning, the innovative IT and business training organization, their vote of confidence. NetCom Learning recently earned the highest Net Promoter Score in the organization's history, based on customer feedback ranking the organization even higher than companies with similar NPS rankings, like Apple.
The score measures customers' responses to questions designed to discover how likely a company's client base is to recommend them to a friend or colleague. NetCom Learning earned a remarkable 78.81 while Apple, known for consistently ranking high on the NPS, has carried NPS rankings in the low 70s. NetCom Learning CEO Russell Sarder expressed excitement about his company's all-time high score and its significance.
"NetCom Learning's entire team is devoted to providing a superior learning experience and the utmost in customer service, and this score is a reflection that what we are doing resonates with our customers," Sarder said.
According to Satmetrix, the organization that developed the score, companies with the most efficient growth engines operate with an NPS of 50 to 80, reflecting their ability to deliver profitable, sustainable growth. Most companies only have an NPS score of 5 to 10, and some have negative scores according to Satmetrix.
Thousands of clients every year have completed the survey that resulted in NetCom Learning's NPS rank, with the highest evaluations concentrated on areas like instructor review, sales, marketing, and classroom environment.
"The teacher was efficient. Classes are small, very hands on."
"The customer service was excellent, all the front desk receptionists - Octavia Jordan, Jessica Weijola and others - were exceptional. The class planning was great, as was the tutor."
"Comprehensive learning environment. Small class size helped the transfer of knowledge happen easier."
NetCom Learning's students are happy to provide their testimonials because of the organization's high boot-camp pass rates, which pave the way for students to become certified in a variety of areas.
Most recently, NetCom Learning has enjoyed 100% student pass rates in ITIL and ITSM Foundation exams, MCTS and MCITP: Windows Server 2008 R2, Virtualization Boot Camp exams, and A+ and Network+ Certification courses.
By devotedly following the organization's purpose of promoting the values of lifelong learning, the organization has grown exponentially since its founding. It has also remained profitable each year since its start. With a mission to grow the company profitably each year by becoming the most respected and trusted learning organization, NetCom Learning has fostered a sense of trust with its clients by delivering quality training. That training has been trusted by over 80 percent of the Fortune 100 and over 73,000 unique business customers.
NetCom Learning has adopted a willingness to change and transform in order to be successful in the marketplace. To that end, the organization has hired a staff that is willing to be creative and explore all options to grow the company forward. The company has built a performance-driven culture by hiring the best players, promoting diversity and constantly focusing on execution.
It's built a team culture of trust and commitment to the organization's mission. That team culture is such that all members are accountable to one another and are not afraid to have productive conflicts.
With this foundation in place, NetCom Learning is poised for even more growth. Students have their choice of over 1,000 courses from more than 20 vendors delivered in regular course training style, boot camp, accelerated or one-on-one, and NetCom Learning is adding new courses all the time. Students can take private classes and live online training or attend class at any of NetCom Learning's full-service learning centers, which include locations in New York City, Washington DC, Las Vegas and Philadelphia. Most recently NetCom Learning also expanded to the West Coast.
The company is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, designated Autodesk Training Center and many others. NetCom Learning's training excellence has earned the Microsoft 2007 Worldwide Learning Solutions Partner of the Year as well as numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. NetCom Learning was also named to the 2011 Training Companies Watch List by TrainingIndustry.com and was named "Company of the Year" by the American Business Awards. NetCom Learning was also listing in the Inc. 500/5000 list of fastest growing companies in America for three years.
The organization is the only training center in the entire USA that has more than 20 vendor recognitions from leaders like Microsoft, CISCO, Autodesk, CompTIA and PMI.
NetCom Learning has built a reputation of trust based on factors including high instructor evaluations, with most instructors getting an 8.6 out of the 9 average. Instructors have a cumulative 10,500 years of experience, and their courses have produced more than 1,500 client testimonials.
About NetCom Learning
NetCom Learning is the innovative leader in IT, business and executive training to companies, individuals, and government agencies. Since its inception in 1998, NetCom Learning has trained over 80 percent of the Fortune 500, serviced over 45,500 business customers, and advanced the skills of more than 71,000 professionals through hands-on, expert-led training. NetCom Learning was recognized by Microsoft Corporation as its Worldwide Training Partner of the Year and named three times to Inc. Magazine's list of fastest growing private companies in America. The organization was also recently named to the 2011 IT Training Companies Watch List by TrainingIndustry.com and was named "Company of the Year" by the American Business Awards. The purpose of NetCom Learning is to promote the values of lifelong learning.
The purpose of NetCom Learning is to promote the values of lifelong learning.
Marketing Manager NetCom Learning 519 8th Avenue, 2nd Floor New York, NY 10018 Phone: (212) 629-7265 Fax: (646) 292-5170 firstname.lastname@example.org