Microsoft Dynamics NAV - Other Training Package

About the Microsoft Dynamics NAV - Other

80043: Introduction to Microsoft Dynamics NAV 2009 (2 days)   

Course Outline

• Module 1: Use General Functions
  1. The Role Center
  2. Use Keyboard Shortcuts
  3. Customizing Microsoft Dynamics NAV 2009
  4. The List Places
  5. Change how Windows Display
  6. Enter and Edit Information
  7. Extract Information
  8. Use MapPoint
• Module 2: Working with General Ledger Accounts
  1. Posting Groups
  2. G/L Account Cards
  3. Chart of Accounts Window
• Module 3: Add and View Dimensions
  1. Dimensions Overview
  2. Lab: Add and View Dimensions
• Module 4: Manage Items
  1. The Item Card
  2. Use the Item Card
  3. View Item Availability
  4. Analyze Item Figures
  5. Lab: Create a New Item
• Module 5: Process Purchases
  1. Introduction
  2. Overview
  3. Lab: Create a New hardware Vendor
  4. Lab: Purchase Hardware from the New Vendor
  5. Lab: Receive and Invoice the Hardware
  6. Lab: Record an Automobile Maintenance Expense
  7. Lab: Pay the Automobile Maintenance Expense
  8. Lab: Adjust the Posted Automobile Maintenance Expense
• Module 6: Process Sales
  1. Introduction
  2. Lab: Sell Wooden Doors to an Existing Customer
  3. Lab: Receive Payment for the Wooden Doors
• Module 7: Approve Documents
  1. Overview
  2. E-Mail Notifications
  3. Substitute Approvers
• Module 8: Technology Overview
  1. Architectural Changes in Microsoft Dynamics NAV 2009
  2. Microsoft Dynamics NAV Server
  3. Web Services Support
  4. Web Services published by Microsoft Dynamics NAV
  5. Development Enhancements
  6. Page Designer
  7. Reports
  8. Multiple Client Support
  9. C/SIDE Development Environment
  10. Database Features
  11. Multilanguage Functionality
• Module 9: Browse other Application Areas
  1. Marketing
  2. Jobs and Resources
  3. Service Management
  4. Manufacturing
  5. Warehouse Management
  6. Human Resources
  7. Business Notification
  8. eCommerce

50456: What's New in Microsoft Dynamics NAV 2009 Technical for Application Consultants (1 day)   

Course Objectives

• Discuss the primary differences between the Classic and RoleTailored clients
• Understand the Microsoft Dynamics NAV 2009 Architecture
• Compare forms to pages
• Discuss improved reporting features
• Install Microsoft Dynamics NAV 2009 Demo version on a Single Computer
• Use the Page Designer to modify page, set the Importance property and add actions.
• Modify a Role Center Page.
• Use the Report Designer and Visual Studio to design report layout, and to deploy the report in the RoleTailored Client.
• Provide an overview on how Microsoft Dynamics NAV supports Web services.

Course Outline

• Module 1: Introduction to NAV 2009
  1. Customizing the UI
  2. 3-tiered Architecture and the consequences for development
• Module 2: Installation and Configuration
  1. How to install a DEMO version on your laptop
  2. Creating a new database and adding a Service Tier
  3. Create and Restore a backup into a test database
  4. Accessing Multiple Microsoft Dynamics NAV Databases from a Single Microsoft
  5. Dynamics NAV Server Computer
• Module 3: Design Pages and Reports for the Role Tailored Client
  1. Creating and modifying Pages
  2. Creating Hyperlinks
  3. Creating and modifying Reports
  4. How to generate charts and KPI's
  5. Navigation: The MenuSuite and the Departments section in the RTC
• Module 4: Web services and extensibility plugins in the Role Tailored Client: an overview of the possibilities
  1. Page Web Services
  2. Codeunit Web Services
  3. Virtual Tables
  4. URL
  5. Extensibility Add-inn: an overview of the possibilities

80236A: What's New in Microsoft Dynamics NAV 2009 Service Pack 1 - Installation and Development (1 day)   

Course Objectives

• Install and setup Microsoft Dynamics NAV 2009 SP1 on multiple installation scenarios.
• Configure the RoleTailored client and configure language modules in Microsoft Dynamics NAV 2009 SP1.
• Describe improvements in page objects, Page Designer, matrix pages, and create matrix pages.
• Describe improvements in report objects, Report Designer, and create matrix reports.
• Describe how to install, configure, and develop RoleTailored client control add-ins.
• Describe improvements in Web Services and configure Web Services with Delegation.
• Describe new C/AL functions, application testing features, and other partner productivity improvements in Microsoft Dynamics NAV 2009 SP1.

Course Outline

• Module 1: Installing Microsoft Dynamics NAV 2009 SP1
  1. Overview of Microsoft Dynamics NAV 2009 SP1 Installation
  2. Installation Steps
  3. Installing the Demo Version
  4. Installing Three Tiers on Two Computers
  5. Installing Three Tiers on Three Computers
  6. Accessing Multiple Microsoft Dynamics NAV Database from a Single Microsoft Dynamics NAV Server
• Module 2: Configuring Microsoft Dynamics NAV 2009 SP1
  1. Configuring the NAV Server
  2. Configuring the RoleTailored Client
  3. Language Module Overview
• Module 3: Creating Pages in Microsoft Dynamics NAV 2009 SP1
  1. General Improvements in Page Objects
  2. Improvements in Page Designer
  3. Matrix Page Improvements
  4. Creating Matrix Pages
• Module 4: Creating Reports in Microsoft Dynamics NAV 2009 SP1
  1. General Improvements in Report Objects
  2. Improvements in Report Designer
  3. Creating Matrix Reports
• Module 5: Extending the RoleTailored Client Using Control Add-in
  1. Control Add-in Overview
  2. Installing and Configuring Control Add-ins
  3. Developing Control Add-ins
  4. Creating and Using a RoleTailored Control Add-in
  5. Frequently Asked Questions
• Module 6: Designing Web Services
  1. Web Services Changes for SP1
  2. Designing a Web Service
  3. Handling UI Interaction when Working with Web Services
  4. Registering and Consuming a Page Web Service
  5. Configure Web Services with Delegation
• Module 7: Programming in C/AL
  1. New C/AL Functions
  2. Application Testing Features
  3. Other Partner Productivity Features

80258A: Trade in Microsoft Dynamics NAV 2009 (2 days)   

Course Objectives

• Manage sales transactions
• Create and use sales prices and discounts
• Process sales of items with substitutions and cross references
• Process sales of nonstock items
• Manage purchase transactions
• Create and process purchase requisitions
• Set up and use item charges
• Use the order promising functionality
• Process returns from customers and to vendors
• Create analysis reports
• Perform analysis by dimensions
• Create sales and purchase budgets

Course Outline

• Module 1: Sales Order Management
  1. Set Up Sales Order Management
  2. Manage Sales Transactions
  3. Item Reservation
  4. Posting Orders
  5. Invoice a Combined Shipment
  6. Customer Prepayments
• Module 2: Sales Prices and Discounts
  1. Sales Prices
  2. Maintain Sales Prices
  3. Line and Invoice Discounts
  4. Invoice Discounts
• Module 3: Customer Service Features
  1. Item Substitutions
  2. Item Cross References
  3. Set Up and Create Nonstock Items
  4. Sell Nonstock Items
• Module 4: Purchase Order Management
  1. Purchase Order Management Setup
  2. Manage Purchase Transactions
  3. Purchase Prices and Discounts
  4. Purchase Prices
  5. Invoice and Line Discounts
  6. Vendor Prepayments
• Module 5: Requisition Management
  1. Requisition Management Setup
  2. Manage Reordering Policies
  3. Requisition Worksheet
  4. Additional Worksheet Features
• Module 6: Item Charges
  1. Item Charges Setup
  2. Purchase Item Charges
  3. Sales Item Charges
  4. Purchase and Sales Allowances
• Module 7: Order Promising
  1. Date Calculation Concepts
  2. Promise Orders to Customers
  3. Date Calculation for Sales and Order Promising Setup
  4. Promising Sales Order Delivery
  5. Estimate Order Receipt
  6. Date Calculation Setup for Purchase Orders
  7. Estimating Purchase Order Receipts
  8. Estimate Transfer Order Receipt
  9. Calendars
• Module 8: Returns Management
  1. Activity Diagram for Returns Management
  2. Returns Management Setup
  3. Manage Customer Returns
  4. Manage Returns to Vendors
• Module 9: Analysis and Reporting
  1. Analysis Reports
  2. Analysis by Dimensions
  3. Sales and Purchase Budgets

80257A: Inventory Management in Microsoft Dynamics NAV 2009 (2 days)   

Course Objectives

• Determine actual and projected availability.
• Make manual adjustments to inventory quantities.
• Count and record how many items are physically present in inventory.
• Reclassify an inventory item by changing information attached to its item ledger entry.
• Reserve items on inventory or inbound.
• Track from demand to matching supply and vice versa.
• Distinguish reservations from order tracking links.
• Set up a company with multiple locations.
• Link customers and vendors to locations.
• Set up responsibility centers.
• Link users, customers, and vendors to responsibility centers.
• List multi-location setup guidelines.
• Review setup data in the CRONUS International Ltd. demonstration company.
• Create sales and purchase orders for multiple locations.
• Create and setup stockkeeping units.
• Review the setup of location transfers.
• Explain central transfer concepts.
• Create and post manual transfers.
• Identify the locations and quantities of items in transit.
• View inventory value of items in transit.
• Set up locations for warehousing, including bin setup.
• Receive and put away items using the purchase order, inventory put-away, or warehouse receipt documents.
• Pick and ship items using the sales order, inventory pick, or warehouse shipment documents.
• Move items between bins.
• Adjust item quantities in bins.
• Set up Item Tracking.
• Distinguish when and how to use serial/lot numbers.
• Handle inbound serial lot numbers.
• Handle serial/lot numbers on inventory.
• Handle outbound serial/lot numbers.
• Trace posted serial/lot numbers throughout the supply chain.
• Navigate with serial/lot numbers.
• Print serial/lot number documents and reports.
• Reserve items with serial/lot numbers.

Course Outline

• Module 1: Inventory Control
  1. Analyze Item Availability
  2. Adjust Inventory
  3. Count Inventory
  4. Reclassify Inventory
• Module 2: Item Reservations and Order Tracking
  1. Reserve Items
  2. Track Supply and Demand
  3. Item Reservations versus Order Tracking
• Module 3: Use Multiple Locations
  1. Set Up a Company with Multiple Locations
  2. Link Customers and Vendors to Locations
  3. Set Up Responsibility Centers
  4. Link Responsibility Centers
  5. Guidelines for Setting Up a Company with Multiple Locations
  6. CRONUS Organizational Setup Overview
  7. Sell and Purchase in a Company with Multiple Locations
  8. Control Inventory at Multiple Locations
• Module 4: Transfer between Locations
  1. Set Up Transfers
  2. Use Transfer Orders
  3. View Items in Transit
• Module 5: Basic Warehouse Tasks
  1. Set Up Basic Warehousing
  2. Receive and Put Away Items
  3. Pick and Ship Items
  4. Move and Adjust Items in Warehouse
• Module 6: Serial/Lot Numbers
  1. Set Up Item Tracking
  2. When to Use Item Tracking
  3. Handle Inbound Serial/Lot Numbers
  4. Handle Serial/Lot Numbers on Inventory
  5. Handle Outbound Serial/Lot Numbers
  6. Trace Serial/Lot Numbers
  7. Navigate with Serial/Lot Numbers
  8. Print Serial/Lot Numbers in Documents and Reports

80260A: Manufacturing I in Microsoft Dynamics NAV 2009 (2 days)   

Course Objectives

• Create a Production BOM, capacity, and routing.
• Calculate a formula for a BOM.
• Create a Capacity Unit of Measure.
• Create a work shift.
• Create, process, and finish a production order.
• Register consumption and output.

Course Outline

• Module 1: Sample Company Structure
  1. Cronus International Company Structure
• Module 2: Production Bill of Materials
  1. Manufacturing Product Design
  2. Production Bill of Materials
  3. Production BOM Advanced Features
  4. Production Design Reports
• Module 3: Basic Capacities and Routings
  1. Capacity Setup
  2. Routings
  3. Reports
• Module 4: Production Orders
  1. Production Order Status
  2. Manual Production Orders
  3. Inventory Reservation
  4. Production Order Statistics
  5. Production Order Changes
  6. Due Date Changes
  7. Changes to Required Components
  8. Quantity Changes
  9. Routing Changes
  10. Printing from a Production Order
  11. Production Order Reports
  12. Replan Production Order
  13. Production Orders with Phantom BOMs
  14. Production Orders with Manufacturing Batch Unit of Measure
  15. Changing Production Order Status
• Module 5: Production Order Processing
  1. Production Order Execution
  2. Material Consumption
  3. Picking from Warehouse
  4. Recording Production Output
  5. Putting Away in Warehouse
  6. Put-Away Processing
  7. Production Journal
  8. Registering Consumption and Output
• Module 6: Finishing Orders and Auto Reporting
  1. Finishing Production Orders
  2. Automatic Consumption Posting (Flushing)
  3. Automatic Production Posting

80261A: Manufacturing II in Microsoft Dynamics NAV 2009 (3 days)   

Course Objectives

• Set up the manufacturing module
• Use the Sales Order Planning Window
• Define netting actual demand and forecast
• Use planning
• Set up a subcontractor
• Use shop loading
• Set up work centers and machine center calendars
• Create and use task codes, stop codes and scrap codes

Course Outline

• Module 1: System Setup
  1. Manufacturing
  2. Inventory
• Module 2: Sales Order Interface and Order Planning
  1. Sales Order Planning Window
  2. Changes to Production and Sales Orders
  3. Order Planning
• Module 3: Forecast and MPS
  1. Production Forecast
  2. Netting Actual Demand against the Forecast
  3. Planning Approach
  4. Forecasting Sales Items and Components
  5. MPS Output provides Input to MRP
• Module 4: Planning
  1. Planning Overview
  2. Regenerative Planning
  3. Net Change Planning
  4. Order Tracking and Action Messaging
• Module 5: Additional Planning Topics
  1. Item Variants
  2. Locations
  3. Inventory Locations in Production
  4. Inventory Transfers in Planning
  5. Blanket Sales Orders
  6. Multi-level Production Orders
  7. Planning Tools
  8. Filtering in the Planning Worksheet Objective
  9. Refresh Planning Line Function
  10. Planning Reports
• Module 6: Subcontracting
  1. Subcontracting
• Module 7: Advanced Capacity
  1. Capacity Resources
  2. Work Center and Machine Center Calendars
  3. Capacity Journals
• Module 8: Shop Loading
  1. Shop Loading Overview
  2. Loading Capacities
  3. Finite Loading
  4. Reports
• Module 9: Additional Manufacturing Topics
  1. Standard Task Codes
  2. Stop Codes
  3. Scrap Codes
  4. BOM Scrap and Routing Scrap
  5. Non-Productive Time
  6. Methods to Reduce Lead-Time
  7. Multi-Level Manufacturing
  8. Business Notification
  9. Families

80041: Finance in Microsoft Dynamics NAV 2009 (3 days)   

Course Outline

• Module 1: Financial Management Setup
  1. General Ledger Setup
  2. Accounting Periods
  3. Trail Codes
  4. Lab: Create a Fiscal Year
• Module 2: General Ledger
  1. Lessons
  2. Chart of Accounts Overview
  3. G/L Account Card
  4. Chart of Accounts Page
  5. Budget
  6. Create Budgets Manually
  7. Copy Budgets
  8. Export and Import Budgets
  9. Lab: Create a Revenue Account
  10. Lab: Create a VAT Account
  11. Lab: Create a Budget
  12. Lab: Copy a Budget
• Module 3: General Journals
  1. Journal Overview
  2. Creating and Posting Journal Entries
  3. Recurring Journals Overview
  4. Processing Recurring Journals
  5. Reversals and Corrections
  6. Lab: Create a Journal Entry
  7. Lab: Create and Post a Recurring Journal
• Module 4: Cash Management
  1. Bank Account Overview
  2. Entering and Posting Receivables Payments
  3. Entering and Posting Payables Checks
  4. Financially Voiding Checks
  5. Bank Reconciliation
  6. Lab: Create a Bank Account
  7. Lab: Apply and Post Cash Receipts
  8. Lab: Enter and Post Manual Checks
  9. Lab: Suggest Vendor Payments for a Single Vendor
  10. Lab: Financially Void a Check
• Module 5: Receivables Management
  1. Customer Card
  2. Cash Receipt Journals Overview
  3. Applying Cash Receipt Payments
  4. Unapply Customer Ledger Entries
  5. Reversal of Posted Journals
  6. Set Up Payment Discounts
  7. Process Payment Discounts
  8. Set Up Payment Tolerance
  9. Process Payment Tolerance
  10. Reminders and Finance Charge Memos
  11. Set Up and Assign Reminder Terms
  12. Create and Issue Reminders
  13. Set Up and Assign Finance Charge Terms
  14. Create and Issue Finance Charge Memos
  15. Analyzing Receivables
  16. Lab: Apply and post a Cash Receipt
  17. Lab: Applying a Payment after posting
  18. Lab: Unapply Posted Ledger Entries
  19. Lab: Reverse a Posted Journal Entry
  20. Lab: Post a Payment with a Discount
  21. Lab: Apply Posted Partial Payments with Discounts
  22. Lab: Set Up a Payment Tolerance
  23. Lab: Process a Payment Tolerance
  24. Lab: Set Up a Reminder Term
  25. Lab: Create and Issue Reminders
  26. Lab: Create and Issue Finance Charge Memos
• Module 6: Payables Management
  1. Vendor Card
  2. Payment Journal Overview
  3. Apply Vendor Entries Window
  4. Post Manual Payables Checks
  5. Suggest Vendor Payments Overview
  6. Create Payments Using Suggest Vendor Payments
  7. Print and Post Payables Checks
  8. Void Unposted Checks
  9. Apply Payments after Posting
  10. Unapply Vendor Ledger Entries
  11. Reversal of Journal Postings
  12. Set up Payment Discounts
  13. Process Payment Discounts
  14. Set Up Payment Tolerance
  15. Process Payment Tolerance
  16. Analyze Payables
  17. Lab: Enter a Manual Check
  18. Lab: Suggest, Print, and Post a Vendor Payment
  19. Lab: Void a Check
  20. Lab: Apply a Credit Memo after Posting
  21. Lab: Unapply a Payment
  22. Lab: Reverse a Posted Journal Entry
  23. Lab: Adjust the Payment Discount Amount
• Module 7: Prepayments
  1. Prepayments Setup Overview
  2. Set Up Prepayment General Ledger Accounts
  3. Set Up Number Series for Prepayment Documents
  4. Set Up Prepayment Percentages for Customers and Vendors
  5. Set Up Prepayment Percentages for Customer-Item and Vendor-Item Combinations
  6. Set Up Check Prepayment When Posting
  7. Prepayments Processing Flows
  8. Prepayment Sales and Purchase Orders Overview
  9. Process Prepayment Sales and Purchase Orders
  10. Process Prepayment Sales and Purchase Invoices
  11. Correct Prepayments
  12. Lab: Set Up Prepayments for Sales
• Module 8: VAT and Intrastat
  1. Display VAT Amounts in Sales and Purchase Documents
  2. Adjust VAT Amounts in Sales and Purchase Documents and Journals
  3. Import VAT
  4. VAT Correction
  5. VAT Statements
  6. VAT Settlement
  7. Intrastat Reporting
  8. Set Up Intrastat
  9. Report Intrastat
  10. Lab: Adjust a VAT Amount in a Sales Document
  11. Lab: Adjust a VAT Amount in a Purchase Journal
• Module 9: Multicurrency
  1. Currency Card and Currency Exchange Rates
  2. Set Up Multicurrency for Customers, Vendors, and Bank Accounts
  3. Process Sales and Purchase Documents
  4. Process Cash Receipts
  5. Process Payments
  6. Use the Adjust Exchange Rates Batch Job
  7. Additional Reporting Currency
  8. Consolidations with Multiple Currencies
  9. Lab: Process a Sales Invoice
  10. Lab: Post Expenses in Foreign Currency
  11. Lab: Update the USD:GBP Exchange Rate
  12. Lab: Adjust the ACY Exchange Rate
• Module 10: Year End Closing Processes
  1. Closing a Fiscal Year
  2. Transferring Income Statement Account Balances
  3. Posting the Journal
  4. Lab: Post an Entry into a Closed Fiscal Year

8421: Microsoft Navision Commerce Portal (1 day)   

Course Objectives

• Create multiple websites to suit your business needs.
• Define permissions for your Web portal users based on roles.
• Create an electronic catalog.
• Set up automatic e-mail notifications to Web portal users and colleagues
• Set up specific language-dependent text and descriptions to be used on your Web portal.
• Create a reverse auction and thereby increase the cost efficiency of your purchasing activity.
• Maintain and change your Web pages as necessary.
• Troubleshoot common issues and maintain Commerce Portal.

Course Outline

• Introduction
  1. Prerequisites
  2. Overview
  3. Key Features
• Setting Up Commerce Portal
  1. Setting Up Commerce Portal
  2. Setting Up Navision Application Server
  3. Setting Up a Website
  4. Setting Up Web Portal Roles and Permissions
  5. Setting Up Notification Processes
  6. Setting Up Web Templates
• Setting Up Web Pages
  1. Creating Web Pages
  2. Testing Hyperlinks
  3. Adding Pictures to Your Web Portal
• Setting Up Items and Customers
  1. Grouping Items on Your Web Portal
  2. Customers and Commerce Portal
• Working with Reverse Auction
  1. Working with Reverse Auction
  2. Reverse Auction
• Maintaining Microsoft Business Solutions(Navision Commerce Portal
  1. System Architecture
  2. Synchronization
  3. Troubleshooting Synchronization
  4. Monitoring the Status of Commerce Portal

8423: Microsoft Navision Commerce Gateway (1 day)   

Course Objectives

• Install and upgrade Microsoft Navision Commerce Gateway 4.0
• Know the hardware recommendations and configurations for Microsoft Navision Commerce Gateway 4.0
• Install the Microsoft Navision Client 4.0, the Microsoft Navision Database Server, the Microsoft Navision Commerce Gateway Request Server, the Microsoft Navision Commerce Gateway Broker Monitor, and the Microsoft Navision Application Server
• Set up Microsoft Navision Commerce Gateway within Microsoft Navision and within BizTalk Explorer
• Extend Microsoft Navision Commerce Gateway Setup
• Uninstall the Microsoft Navision Commerce Gateway Request Server
• Use Microsoft Navision Commerce Gateway Broker Monitor, Microsoft Navision Commerce Gateway Deployment Scripts, Extended Setup Checklists, and Currencies
• Understand Microsoft Navision Commerce Gateway Data Flow
• Customize the Data sent in Microsoft Navision Commerce Gateway
• Configure Microsoft Navision Commerce Gateway BizTalk Settings

Course Outline

• Introduction and Planning the Installation
  1. Introduction to Commerce Gateway
  2. Upgrading to Commerce Gateway 4.0
  3. Hardware Recommendations and Configurations
• Installing a Microsoft Navision Commerce Gateway Solution
  1. Pre-installation Activities
  2. Creating the CRONUS International Ltd. Company
  3. Creating the PURE-LOOK Company on SQL Server
  4. Installing the Microsoft Navision Commerce Gateway Broker
• Security, Setup, and Administration
  1. Specifying Security Settings
  2. Microsoft Navision Application Server Setup Verifications
  3. Running the Microsoft Navision Commerce Gateway Setup
  4. Setting up Microsoft Navision Commerce Gateway within Microsoft Navision
  5. Extending Microsoft Navision Commerce Gateway Setup
  6. Setting up Microsoft Navision Commerce Gateway in BizTalk Explorer
  7. Testing that the CRONUS and PURE-LOOK databases can communicate
  8. Setting the Common Item Number
  9. Uninstalling the Microsoft Navision Commerce Gateway Request Server
• Tips and Tricks
  1. Using the Microsoft Navision Commerce Gateway Broker Monitor
  2. Microsoft Navision Commerce Gateway Deployment Scripts
  3. Extended Setup Checklist
  4. Setting up Currencies
• Programming Content
  1. Microsoft Navision Commerce Gateway Data Flow
  2. Customizing the Data Sent in Microsoft Navision Commerce Gateway
  3. Configuring Microsoft Navision Commerce Gateway BizTalk Settings
  4. Sending Side of Microsoft Navision Commerce Gateway 4.0 Overview

8362: Microsoft Business Solutions - Navision Trade (3 days)   

Course Outline

• Introduction
  1. About the Microsoft Navision Trade Manual
  2. Installing Microsoft Navision
• Sales Order Management
  1. Setting up Sales Management
  2. Managing Sales Transactions
• Sales Prices and Discounts
  1. Setting up and Maintaining Sales Prices
  2. Setting up and Using Line and Invoice Discounts
• Customer Service Features
  1. Item Substitution
  2. Item Cross Reference
  3. Nonstock Items
• Purchase Order Management
  1. Setting up Purchases
  2. Managing Purchase Transactions
  3. Purchase Prices and Discounts
• Requisition Management
  1. Setting up requisition management
  2. Using the requisition worksheet
  3. Requisition worksheet features
• Item Charges
  1. Setting up Item Charges
  2. Purchase Item Charges
  3. Sales Item Charges
  4. Purchase and Sales Allowances
• Order Promising
  1. Promising Orders to Customers
  2. Estimating Purchase Order Receipts
  3. Estimating Transfer Order Receipts
• Returns Management
  1. Setting up Returns Management
  2. Managing Returns from Customers
  3. Managing Returns to Vendors
• Analysis and Reporting
  1. Analysis Reports
  2. Analysis by Dimensions
  3. Sales and Purchase Budgets

8363: Microsoft Navision-Relationship Management (3 days)   

Course Objectives

• Relationship Management
• Relationship Management Setup
• Contacts
• Interactions and Document Management
• Campaigns and Segmentation
• Task Management
• Outlook Integration
• Opportunity Management
• Profiling and Classification
• Multilanguage Salutation and Attachment
• Quotation to Contacts
• Document Logging

Course Outline

• Relationship Management
  1. Defining Relationship Management
  2. Relationship Management Application
  3. Selling Points for Relationship Management
• Relationship Management Setup
  1. The Relationship Management Setup Window
  2. Automatically Recorded Interactions
  3. Synchronization with Customers, Vendors, and Bank Accounts
  4. Duplicate Search
  5. E-mail Journaling
• Contacts
  1. Setting Up Contacts
  2. The Contact Card
  3. Creating Contact Companies
  4. Creating Contact Persons
  5. Searching for Contacts
  6. Searching for Duplicates
  7. Synchronizing Contacts with Customers, Vendors, and Bank Accounts
  8. Exporting Contacts
  9. Contact Statistics
  10. Contact Reports
  11. Exercise
  12. Self-Test
• Interactions and document management
  1. Introduction
  2. Setting Up Interactions
  3. Using the Create Interaction Wizard
  4. Phone Calls
  5. E-Mails
  6. Automatically Recorded Interactions
  7. Canceling and Deleting Interaction Log Entries
  8. Interaction Statistics
  9. Exercises
  10. Create an interaction template with an attachment
  11. Recording interactions
  12. Making a phone call
  13. Sending an e-mail
  14. Creating automatically recorded interactions
  15. Creating a sales quote and an order for the interaction log
• Campaigns and segmentation
  1. Introduction to Campaigns and Segments
  2. Setting Up Campaigns
  3. Creating Campaigns
  4. Creating Segments
  5. Creating Interactions for Segments
  6. Creating Segments by Reusing Logged Segments
  7. Creating Segments by Reusing Saved Segments
  8. Campaign Pricing
  9. Campaign Statistics
• Task Management
  1. Introduction to Task Management
  2. Setting Up Teams and Activities
  3. Creating To-dos
  4. Assigning Activities
  5. Creating Recurring To-dos
  6. Modifying To-dos
  7. Converting Team To-dos
  8. Sending E-Mail Meeting Invitations
  9. Closing, Canceling and Deleting To-dos
  10. Viewing Statistical Information About To-dos
• Outlook integration
  1. Introduction to Outlook Integration
  2. Setting Up Outlook Integration
  3. Synchronizing Contacts and Salespeople in Real-time
  4. Synchronizing To-dos in Real-time
  5. Viewing Outlook Items from Navision and Navision Records from Outlook
  6. Synchronization Batch Jobs
  7. Conflict Resolution and Error Handling
• Opportunity Management
  1. Introduction to Opportunity Management
  2. Setting Up Opportunities
  3. Creating Opportunities
  4. Updating Opportunities
  5. Creating To-dos for Opportunities
  6. Creating Sales Quotes and Orders for Opportunities
  7. Closing and Deleting Opportunities
  8. Statistics
• Profiling and classification
  1. Introduction to Profiling and Classification
  2. Profile Questionnaires
  3. Contact Rating
  4. Entering Contact Profiles
  5. Creating Segments Using Profile Information
  6. Updating Profile Questionnaires
  7. Testing and Printing Questionnaires
• The Multilanguage Salutation and Attachment feature
  1. Introduction
  2. Creating Salutation Formulas
  3. Assigning Salutation Code to the Contact
  4. Creating an Interaction Using Salutation Code
  5. Creating an Interaction Using a Segment Including Logging of the Segment
• The quotation to contacts feature
  1. Introduction
  2. Setting Up Customer Templates
  3. Making a Sales Quote from the Opportunity List Window
  4. Making a Sales Quote from the Sales Quote Window
  5. Creating a Sales Order from the Sales Quote Window
  6. Assigning a Sales Quote to an Opportunity
• Document logging
  1. Introduction
  2. Saving a Sales Quote
  3. Restoring a Sales Quote or Order
  4. Logging and Saving a Version of a Sales Order
  5. Restoring a Sales Order

8365: Microsoft Business Solutions - Navision Service Management (3 days)   

Course Objectives

• The Service Management Application
• Service Management Setup
• Service Items
• Service Orders
• Working on Service Orders
• Service Price Management
• Planning Management
• Service Contracts
• Working on Service Contracts
• Exercises for Working on Service Contracts
• Service Contracts -- Advanced
• Job Scheduler

Course Outline

• The Service Management Application
  1. Introduction
  2. Overview of Service Management -- Microsoft Navision
  3. The Structure of Service Management -- Microsoft Navision
  4. References
• Service Management Setup
  1. Introduction
  2. The Service Management Setup Window
  3. Time Management and Planning Setup
  4. Service Order Setup
  5. Service Item Setup
• Service Items
  1. Introduction
  2. Creating Service Items
  3. Troubleshooting
  4. Service Item History
  5. Service Item Reports
• Service Orders
  1. Introduction
  2. Creating Service Orders
  3. Creating Service Item Lines
  4. Creating Service Quotes
  5. Service Order Reports
• Working on Service Orders
  1. Introduction
  2. Working on Service Tasks
  3. Registering Spare Parts
  4. Registering Resource Hours
  5. Registering Service Costs and Text Lines
  6. Completing Service Orders
• Service Price Management
  1. Introduction
  2. Service Price Adjustment Groups
  3. Service Price Groups
  4. Service Price Adjustment in Detail
• Planning Management
  1. Introduction
  2. Resource and Resource Groups
  3. Allocation
  4. Allocation Status and Repair Status
  5. Reports
• Creating Service Contracts
  1. Introduction
  2. Setting Up Service Contracts
  3. The Service Contract Window
  4. Creating Service Contract Quotes and Converting Them into Service Contracts
  5. Creating Service Contracts Directly
• Working on Service Contracts
  1. Introduction
  2. Updating Contracts
  3. Periodic Activities
  4. Service Contract History
• Service Contracts -- Advanced
  1. Introduction
  2. Creating Multiple Service Contracts
  3. Updating the Annual Amount of a Service Contract
  4. More Advanced Functionality
• Job Scheduler
  1. Introduction
  2. Setting Up the Job Scheduler
  3. Using the Job Scheduler
  4. Checking Errors
  5. Checking Response Time and Sending
  6. E-mails to Customers

8366: Business Notification - Microsoft Navision (1 day)   

Course Objectives

• An overview of Business Notification
• Ability to set up and Run Business Notification in Microsoft Navision.
• Working practice with Business Notification Manager
• Ability to set up Business Notification Manager.
• Apply the concept of End-User Subscription
• Ability to install and administer Business Notification.
• Knowledge about Business Notification Advanced -- Development and Customization

Course Outline

• Overview of Business Notification
  1. Identify the business needs that Business Notification provides a solution for.
  2. Describe the way the solution works.
  3. Explain the benefits of Business Notification.
  4. Define the main concepts of the solution.
  5. Give examples of the concepts.
  6. Tell the difference between the concepts.
• Setting Up and Running Business Notification in Microsoft Navision
  1. Describe the Microsoft Navision side of the Business Notification process.
  2. Set up Business Notification in Microsoft Navision.
  3. Create notification batches.
  4. Assign report IDs to notifications.
  5. Work with notification worksheets.
  6. Name Microsoft Navision granules necessary to work with Business Notification according to different scenarios.
• Working with Business Notification Manager
  1. Overview of Business Notification Manager.
  2. Creating a new scheme
  3. Setup and Configuration of notification schemes
  4. Deleting a scheme
  5. Opening a scheme
  6. Starting and stopping completed schemes
  7. Importing a scheme
  8. Exporting a scheme
  9. Viewing the history
  10. Alerts
• Setting up Business Notification Manager
  1. Connecting to server
  2. Managing templates
  3. Managing permissions with active directory
  4. Security
  5. Alerts
• End user subscription
  1. The purpose and overview of the end user subscription
  2. Location of the Web application
  3. Accessing the Web application and viewing the list of subscriptions
  4. End-user subscription access rights
  5. Subscribing to and unsubscribing from notifications
  6. Receiving messages
  7. Tracking sent e-mails
• Installation and administration of Business Notification
  1. Design of Business Notification
  2. Business Notification Installation
• Business Notification advanced -- development and customization
  1. Generating notifications in Microsoft Navision
  2. Creating templates

8422: Microsoft Navision Business Analytics (2 days)   

Course Outline

• Chapter 1: Introduction
  1. Purpose of Business Analytics
  2. Demonstration of data analysis using Excel
  3. Short Demonstration of Business Analytics Advanced
• Chapter 2: The Business Analytics Environment
  1. Business Analytics Architecture
  2. Business Analytics Data Mart
  3. Package for Data Transfer Service
  4. Business Analytics Configurator
  5. Business Analytics Client
  6. Business Analytics Server
  7. Business Analytics Web Server
  8. Business Analytics Enterprise Manager
• Chapter 3: Data Warehousing Basics
  1. OLTP Systems
  2. OLTP System Characteristics
  3. OLTP System Examples
  4. Data Warehouse Characteristics
  5. Data Warehouse Components
  6. Understanding OLAP System
  7. Understanding Data Warehouse Design
  8. Star Schema
  9. Snowflake Schema
  10. Understanding OLAP Models
  11. OLAP Components
  12. Working with Cubes
  13. Working with Dimensions and Hierarchies
  14. Advanced OLAP
  15. Shared and Private Dimensions
  16. Aggregations (Sum, Min, Max, Count, Distinct Count)
  17. Calculated Members
  18. Virtual Cube
• Chapter 4: Creating Cubes from Navision
  1. Setting up a New Cube
  2. Setting up Business Analytics Databases
  3. Creating Virtual Cubes
• Chapter 5: Working with Business Analytics
  1. Setting up the consolidation company and subsidiaries
  2. Exporting data for consolidation (if necessary)
  3. Testing data to be consolidated
  4. Consolidating the data
  5. Processing consolidation eliminations
  6. Consolidated reports

8390: Microsoft Business Solutions - Navision Inventory Management (1 day)   

Course Outline

• Inventory Management - Overview
  1. Inventory Availability
  2. Reservations
  3. Order Tracking
• Order Tracking
  1. Tracking to a planned purchase order
• Multiple Locations
  1. Setting Up a Company with Multiple Locations
  2. Selling and Purchasing in a Company with Multiple Locations
  3. Controlling Inventory at Multiple Locations
• Location Transfers
  1. Setting up Transfers
  2. Transferring Items between Locations
  3. Viewing Items in Transit
• Warehousing
  1. Setting up Warehousing
  2. Receiving and Putting Away
  3. Picking and Shipping
  4. Movements and Adjustments
  5. Physical Inventory
• Physical Inventory
  1. Performing the physical inventory with bins
• Item Tracking
  1. Setting up Item Tracking
  2. Handling Items with Serial and Lot Numbers
  3. Tracking Items with Serial and Lot Numbers
  4. Handling and Tracking Items with Warranty and Expiration
  5. Transferring Items with Serial and Lot Numbers

50223: Relationship Management in Microsoft Dynamics NAV 2009 (2 days)   

Course Objectives

• Set up a Role Center for working with Relationship Management.
• Set up Relationship Management.
• Manage work with contacts.
• Create interactions and manage document flow.
• Work with campaigns and segments.
• Handle tasks and opportunities.
• Create, assign, and update profile questionnaires.
• Deal with multilanguage salutation and attachment.
• Use quotations to Contact for working with sales and purchase documents.
• Archive and restore documents.
• Perform synchronization between Microsoft Dynamics NAV 2009 objects and Microsoft Office Outlook items.

Course Outline

• Relationship Management
  1. Defining Relationship Management
  2. Relationship Management Functionality
  3. Selling Points for Relationship Management
• Relationship Management Setup
  1. Setting Up the Role Center
  2. Marketing Setup Window
  3. Setting Up Automatically Recorded Interactions
  4. Setting Up Synchronization Between Contacts and Customers, Vendors, and/or Bank Accounts
  5. Setting Up Duplicate Search
• Contacts
  1. Setting Up Contact Information
  2. Contact Card
  3. Creating Contact Companies
  4. Creating Contact Persons
  5. Searching for Contacts
  6. Searching for Duplicates
  7. Synchronizing Contacts with Customers, Vendors, and Bank Accounts
  8. Exporting Contacts
  9. Contact Statistics
  10. Contact Reports
• Campaigns and Segmentation
  1. Setting Up Campaigns
  2. Creating Interactions for Campaigns
  3. Campaign Pricing
  4. Campaign Statistics
  5. Setting Up Segments
  6. Saving Segmentation Criteria
  7. Linking Segments to Campaigns
  8. Creating Interactions for Segments
  9. Logging the Segment and Printing Letters
• Interactions and Document Management
  1. Setting Up Interactions
  2. Using the Create Interaction Wizard
  3. Making Phone Calls
  4. E-Mails
  5. Automatically Recorded Interactions
  6. Canceling and Deleting Interaction Log Entries
  7. Interaction Statistics
• Task Management
  1. Setting Up Teams
  2. Setting Up Activities
  3. Assigning Activities
  4. Delegating To-Dos
  5. Sending E-Mail Meeting Invitations
  6. Closing, Canceling and Deleting To-Dos
  7. Viewing Statistical Information About To-Dos
• Opportunity Management
  1. Setting Up Opportunity Parameters
  2. Setting Up Opportunities
  3. Viewing Opportunities
  4. Creating To-Dos for Opportunities
  5. Creating Sales Quotes and Orders for Opportunities
  6. Closing and Deleting Opportunities
  7. Opportunity Statistics
• Profiling and Classification
  1. Profile Questionnaires
  2. Contact Rating
  3. Adding Contacts to Segments Using Profile Information
  4. Testing and Printing Questionnaires
• The Multilanguage Salutation and Attachment
  1. Setting Up Salutations
  2. Assigning Salutation Code to a Contact
  3. Creating an Interaction with a Salutation in an Attachment
  4. Sending Multilanguage Documents to Contacts in the Segment
• Quotation to Contacts
  1. Setting Up Customer Templates
  2. Using Contact and Customer Template Information
• Document Archiving
  1. Saving a Sales Quote
  2. Restoring a Sales Quote
  3. Saving a Sales Order
  4. Restoring a Sales Order
• Outlook Synchronization
  1. Setting Up Outlook Synchronization on the Microsoft Dynamics NAV Side
  2. Setting Up Outlook Synchronization on the Outlook side
  3. Synchronization Process
  4. Troubleshooting
  5. Points to Remember

80050: Business Intelligence for Information Workers in Microsoft Dynamics NAV 2009 (1 day)   

Course Outline

• Module 1: Overview and Financial Reporting
  1. Business Intelligence
  2. Analyze the Chart of Accounts
  3. Account Schedules
  4. Lab: Create a Detailed Account Schedule
• Module 2: XBRL
  1. XBRL Terminology
  2. XBRL Specifications and Taxonomies
  3. Work with Linkbases
  4. Enter XBRL Line Definitions
  5. Export the XBRL Lines
  6. Lab: Stock Exchange Reporting with XBRL
• Module 3: Financial Analysis
  1. Enter Dimensions in Journals and Documents
  2. View Posted Dimension Information
  3. Analyze Financial Information Using Dimensions
  4. Dimension Based Reports
  5. Export the XBRL Lines
  6. Lab: Create an Analysis View
  7. Lab: Combine an Analysis View with an Account Schedule
• Module 4: Business Analytics
  1. Business Analytics Overview
  2. Terminology Associated with Business Analytics
  3. Data Warehouse
  4. Define a Configuration
  5. Set Up and Schedule the Configurator
  6. Additional Business Analytics Tasks
  7. Lab: Create a New BA Database and Cube
• Module 5: Analyze Microsoft Dynamics NAV Data in Microsoft Office Excel 2007
  1. Export Analysis Views to Excel 2007
  2. Work with Data in Excel 2007
  3. Connect Excel 2007 to a Microsoft Dynamics NAV Database
  4. Lab: Export an Analysis View to Excel 2007
  5. Lab: Review Exported Analysis Views Side-by-Side

80049: Application Setup in Microsoft Dynamics NAV 2009 (2 days)   

Course Objectives

• Initiate a new Microsoft Dynamics NAV company using the RIM toolkit.
• Set up companywide number series.
• Create general journal templates and batches.
• Set up posting groups and recognize how posting groups direct posting transactions.
• Set up the various aspects of dimensions.
• Manage user rights (including logins and permissions) and set up RoleTailored profiles.
• Set up the document approval system.

Course Outline

• Set Up a Company with the RIM Toolkit
  1. Manual Setup vs. RIM
  2. RIM Toolkit Overview
  3. Using the RIM Toolkit
  4. Demonstration: Create a Setup Questionnaire
  5. Demonstration: Initialize a New Company Based on the Setup Questionnaire
  6. Use Data Templates
  7. Migrate Data
• Set Up Number Series
  1. Number Series
• Set Up Journal Templates and Batches
  1. Journal Templates, Batches, and Lines
  2. Create Journal Templates and Batches
• Set Up Posting Groups
  1. Specific Posting Groups
  2. General Posting Groups
  3. General Posting Setup
  4. VAT Posting Groups
  5. VAT Posting Setup
  6. Additional VAT Posting Setup
  7. Procedure: Determine Posting Groups
  8. Demonstration: Post and Review a Sales Transaction
• Set Up Dimensions
  1. Dimensions and Dimensions Values
  2. Dimension Types
  3. Dimension Combinations
  4. Default Dimensions
  5. Default Dimension Priority
  6. Demonstration: Work with Default Dimension Priorities
• Manage User Rights and Profiles
  1. Authentication
  2. Security Setup Overview
  3. Security Sectup for RoleTailored Client
  4. User Profile Setup for the RoleTaloired Client
  5. Demonstration: Create a New Role
  6. Demonstration: Apply SQL Server Security Filters
  7. Security Setup for Classic Client
  8. User-Specific Setup
  9. Active Directory Security
• Set Up and Manage Document Approvals
  1. Set Up Document Approvals
  2. Demonstration: Set Up User Logins for Document Approvals
  3. Demonstration: Set Up Approval Users in a Hierarchy
  4. Set Up the Notification System
  5. Send Overdue Notifications
  6. Delegating Substitute Approvers

Do you have the right background for Microsoft Dynamics NAV - Other?

Benefit of taking Microsoft Dynamics NAV - Other at NetCom

• Why Choose Microsoft Dynamics Training at NetCom Learning?

  As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.

  In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!

  See the training value proposition below:

  Why Microsoft Dynamics Training at NetCom? NetCom Information Technology is a Microsoft Gold Certified Partner for Learning Solutions (CPLS). CPLS is the premier training channel and delivery mechanism for Microsoft Dynamics training content. On July 11, NetCom was honored by Microsoft as its Learning Solutions Partner of the Year. Selected as the Number One CPLS, from over 1400 worldwide CPLS's, Microsoft recognized our commitment and ability to deliver high-quality learning services using a consultative engagement model. We could not have achieved this coveted status without the help and support of our customers and well wishers - thank you!! Microsoft Certified Partner for Learning Solutions Value Proposition: Microsoft Certified Partner for Learning Solutions Non-authorized Training Center Only MCT (Microsoft Certified Trainers) are authorized to teach the class Non MCT can teach the course Taught using Microsoft Authorized Courseware (MOC), includes free evaluation software and online training Do not have access to official courseware Partners adhere to stringent Microsoft designated lab requirements Computer and lab equipment may not be up to requirements of course Successful candidates are awarded Certificate of Completion directly from Microsoft for most of the courses Not authorized to issue Certificate of Completion Overall, a better quality training experience Substandard training experience

• NetCom provides Authorized Training

  NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.

  See our comprehensive list of partner authorizations.

• Award winning, world-class Instructors

  Ginger M. - Bachelor's Degree in Accounting and a Masters of Business Administration from Rutgers University. - Over 9 years of experience as a Master Certified Trainer. Expert in MS Dynamics GP Financials, Installation, HR/Payroll, Project Accounting, Inventory and Integration Manager. - Project Manager to various MS Dynamics Great Plains implementations. Bio: Ginger holds a Bachelor's Degree in Accounting and a Masters of Business Administration from Rutgers University. Her career started as an Auditor for Deloitte & Touché and over the years she developed her passion for Microsoft Dynamics, implementing Dynamics GP and Project Cost in the Professional Services, Commercial Real Estate and Medical Facilities vertical markets. Ginger's experience with Microsoft Dynamics is unparalleled. As a Certified Master Dynamics trainer, she stays abreast of the latest Dynamics modules and shares experience with a very hands-on training technique at NetCom Learning.

  Ignacio J. - Designs and architects Microsoft IT solutions since the early 1990s. - Hands-on experience in multiple Microsoft Dynamics products including CRM, GP, SL, AX and NAV since 2004. - Taught over 250 courses at NetCom Learning. Bio: Ignacio is a Senior Solutions Architect, Civil Engineer and Certified Expert Trainer. He has been designing and architecting Microsoft IT solutions since the early 1990s, and has extensive experience developing scalable and high performance integration solutions. In 2004, Ignacio expanded into business management and accounting software as well, where he gained hands-on experience in many Microsoft Dynamics products including CRM, GP, SL, AX and NAV. Ignacio holds a library of industry-wide certifications from Microsoft and other leading IT vendors. He has taught over 250 courses at NetCom Learning and is revered by students for his wide-ranging IT expertise.

  Lynn D. - Over 25 years of experience working as Senior Financial Analyst and Senior Auditor. - Professor of Graduate Management and Business School at the University of Phoenix since 2007. - Microsoft Certifications in Financials, Trade & Logistics, Production and Human Resources Management as well as Microsoft Certified Trainer (MCT) since 2009. Bio: Lynn is a very accomplished Senior Financial Analyst and Senior Auditor with over 25 years of experience. She has been a Microsoft Certified Trainer since 2009 and a Professor of Graduate Management and Business School at University of Phoenix since 2007. In addition to several other Microsoft certifications, she is also a specialist in Microsoft Dynamics AX. Lynn has taught several Microsoft Dynamics AX courses at NetCom Learning and is described by her students as very knowledgeable, qualified, and patient with her approach. Her classes are very dynamic and energetic, just as the course per se.

  Ramesh P. Ramesh holds a Masters Degree in Computer Science with specialization in Information Security and is pursuing his Doctoral degree in IT from the University of South Australia (UniSA). He is a one of a kind trainer - he has been working in the IT field since 1995 and is an expert in C#, VB.NET, ASP.NET, Java/J2EE, PL/SQL, VB, ASP, and XML technologies. Ramesh also has extensive experience developing and implementing BizTalk and SharePoint in large corporations, as well as more than 10 years experience working with Oracle and SQL server/Sybase databases. With more than 19 certifications, Ramesh is an IT guru and trainer with worldwide experience, which includes presentations and trainings across US, Asia, and Middle East. He is a full time instructor at NetCom Learning and we couldn't be happier in having him as one of our Subject Matter Experts.

  See more...  
• Actual Client Testimonials

  May 21 2012 The lecturer is quite personable and is quite helpful with making sure we understand the material we have covered. He is also quite knowledge in the subject area. This training has cleaned up a lot of areas that I have been having issues with in my work environment and I will surely be able to put a lot of it in to practice. -Candice C. Course(s) Taken Microsoft Dynamics GP 2010 - Financials and SQL Reporting - Accelerated (MCTS)

  
  

  May 21 2012 Good course. Good service. Good instructor. -Raman T. Course(s) Taken Microsoft Dynamics AX 2012 - Financials and Trade and Logistics - Accelerated

  
  

  May 21 2012 The instructor did an incredible job of presenting. -Kelly D. Course(s) Taken Microsoft Dynamics AX 2012 - Financials and Trade and Logistics - Accelerated

  
  

  May 21 2012 The class provided the background I will need to build upon upcoming responsibilities. Satisfactory on all counts. -John B. Course(s) Taken Microsoft Dynamics AX 2012 - Financials and Trade and Logistics - Accelerated

  
  

  May 21 2012 Stan is an excellent instructor. He made the course very informative and kept it interesting. Sebastian S. Course(s) Taken Microsoft Dynamics GP 2010 - Installation and Configuration - Accelerated (MCTS)

  
  

  May 21 2012 Classes were awesome! Our teacher, Mr. Smith, was entertaining and kept us motivated. -Lily L. Course(s) Taken Microsoft Dynamics GP 2010 - Financials and SQL Reporting - Accelerated (MCTS)

  
  

  May 07 2012 It was a good experience. It will help me in my new position loading the CRM practices. -Adolfo R. Course(s) Taken Microsoft Dynamics CRM 2011 - Accelerated

  
  

  Mar 12 2012 Ramesh our instructor was amazing. He has been the second amazing instructor through you guys!!! Nice, Knowledgeable and fun. -Kyle P. Course(s) Taken Microsoft Dynamics CRM 2011 - Accelerated

  
  
• Real world Client Case Studies
  
  

  Great Plains training & certification

  Published On: 14 April 2008

  Customer: Washington State Penitentiary

  Location: Walla Walla, WA, US

  Industry: State & Local Government

  The Department of Corrections, Washington State in collaboration with its criminal justice partners, contributes to staff and community safety and hold offenders accountable through administration of criminal sanctions and effective re-entry programs. The Department of Corrections is responsible for administering adult corrections programs operated by the State of Washington. This includes state correctional institutions and programs for offenders supervised in the community.

  Business Needs: The Department of Corrections IT networking department used Microsoft Dynamics GP integrated with Microsoft SQL Server as an accounting solution to automate their processes. But their employees were not trained in GP so they outsourced the maintenance to the Partner from whom they bought the software. The Partner had initially configured and implemented the software for them, but was now also responsible for regular maintenance. However, the Department of Corrections wanted to reduce the costs of outsourcing by getting their own employee trained on GP. They decided to get six people trained and NetCom sold them the value of getting the master certification for installation and configuration, financials, inventory and order processing for their team.   Solution: NetCom created a custom training plan for them to satisfy all their needs. NetCom provided them with fifteen days of onsite training. The training prepared them for SQL server elective to get master certification in GP 9. The training solution included modules from Financial, Installation, Configuration, Inventory and order processing along with SQL Server training. NetCom provided them with exam vouchers, books and custom certification preparation they need for the training.The six students trained were the ones responsible for the Department of Corrections networks for the entire state of Washington. Instead of continuing to hire experts to administer and maintain their system, they invested in education to raise their own in house GP experts.   Training: Courses Taken 2072: Microsoft SQL Server 2000 System Administration 8505: Installation and Configuration in Microsoft Dynamics GP 9.0 8508: Receivables Management I in Microsoft Dynamics GP 9.0 8509: Payables Management I in Microsoft Dynamics GP 9.0 8510: Bank Reconciliation I in Microsoft Dynamics GP 9.0 8511: Fixed Assets I in Microsoft Dynamics GP 9.0 8512: Inventory in Microsoft Dynamics GP 9.0 8513: Purchase Order Processing in Microsoft Dynamics GP 9.0 8514: Sales Order Processing in Microsoft Dynamics GP 9.0 8506+8507: Foundation I and General Ledger I in Microsoft Dynamic GP 9.0 - Accelerated Version Packages Purchased MCDBA: Microsoft Certified Database Administrator (Core) Microsoft Dynamics GP 9.0 - Installation and Configuration Microsoft Dynamics GP 9.0 - Financials - Accelerated Microsoft Dynamics GP 9.0 - Inventory and Order Processing   Benefits: The training helped improved their productivity. They cut down their costs significantly by implementing the software in-house rather than outsourcing. Microsoft Dynamics GP integrated with Microsoft SQL Server training from NetCom helped them deliver on a long-term vision of community safety by installing and configuring their financials by inventory and order processing.

  
  

  Custom Great Plains and BizTalk Training

  Published On: 14 April 2008

  Customer: Universidad de las Americas Puebla

  Location: Puebla, Mxico

  Industry: Education::Colleges & Universities

  The Universidad de las Américas Puebla (UDLA) was founded in 1940 as the Mexico City College and the first twelve students graduated in 1944. The Universidad de las Américas was accepted as a member of the Southern Association of Colleges and Schools (SACS) in 1959.The UDLA's academic programs have been officially accredited by the Department of Public Education since 1976. In 1985 the university officially changed its name to Fundación Universidad de las Américas Puebla.

  Business Needs: "We need to learn more about Great Plains and the different options we have to extend its functionality" said Hugo Lopez, Training coordinator of Universidad de las Americas Puebla. UDLA had implemented Microsoft Dynamics GP as an Enterprise Resource Planning (ERP) but was having problems with its implementation as people in their IT department were not trained in GP. UDLA started looking for GP training in Mexico but was unsuccessful in finding the training to satisfy their needs. When UDLA contacted NetCom, they wanted to send two people to US for the Dynamics GP training.   Solution: Universidad de las Americas Pueblas goal was to gain the in-depth knowledge to customize and implement Microsoft Dynamics GP using Dexterity. Since there was no official courseware for Dexterity, NetCom created custom training as per their needs. NetCom also provided them custom training at their site in Mexico where they could train a group of employees. This also helped them circumvent immigration issues with their employees getting VISA to the US.NetCom sent a bilingual (English and Spanish speaking) GP instructor to run the custom class for them. The training went on for three weeks and was very successful. "My Team and I are very happy with the training and with the instructor (hes a person who really knows a lot about the product). This training is going to be very useful in the projects that we are working on. We are so happy, that we are interested in some additional training" said Hugo. UDLA also requested BizTalk Server training for econnect. Again, NetCom created another custom plan for econnect training which was conducted over eight days.   Training: Courses Taken 2933: Developing Business Process and Integration Solutions Using Microsoft BizTalk Server 2006 2934: Deploying and Managing Business Process and Integration Solutions Using Microsoft BizTalk Server 2006 8507: General Ledger I in Microsoft Dynamics GP 9.0 8517: Report Writer in Microsoft Dynamics GP 9.0 8518: Business Portal Installation and Configuration in Microsoft Dynamics GP 8519: Microsoft Dynamics GP Integration Manager 8520: Modifier with Visual Basic with Applications (VBA) in Microsoft Dynamics GP 9.0 8597: General Ledger II in Microsoft Dynamics GP 9.0 Consulting Service Packages Purchased MCTS: BizTalk Server 2006 Microsoft Dynamics GP 9.0 - Other Consulting Service   Benefits: Universidad de las Americas Pueblas IT department had already implemented Microsoft Dynamics GP as an (ERP) but now they were able to use its full functionality. They were very satisfied with the whole training and were able to customize Microsoft Dynamics GP and integrate it with the other applications with associated technology. They were also able to integrate econnect with BizTalk very efficiently.

  
  

  Helping DHSoft become a CRM Partner

  Published On: 14 April 2008

  Customer: DHSoft

  Location: Herndon, VA, US

  Industry: Business Services

  Founded in 1998, DHSoft, a Microsoft Certified Partner, is a privately held, veteran-owned company, headquartered in Herndon, Virginia and specializing in data insight-driven business performance solutions and services. DHSoft Insight-Driven Performance solutions enable companies to transform their data into insight and actionable intelligence about operational, financial, and customer behavioral activities and propensities. We help our clients reach the next level of business performance by implementing solutions which optimize data value, and generate greater levels of proactive insight and business-impacting performance resulting from improved data insight.

  Business Needs: DHSoft was looking to add CRM to the list of services to offer to its clients and expand its offering base.   Solution: NetCom consulted with DHSoft to help them identify their needs, and set a training plan for DHSoft. DHSoft consultants attended NetComs CRM boot camp and additional training to gain their competency requirements and become a CRM partner.Subsequently, as DHSoft sold their first deals, NetCom provided the custom training to support their clients and provided training for their customers in New Jersey, Illinois, and South Dakota on CRM.   Training: Courses Taken Microsoft Dynamics CRM 3.0 - Application Professional Boot Camp Microsoft Dynamics CRM 3.0 - Installation and Configuration Boot Camp Microsoft Dynamics CRM 3.0 - Customization Boot Camp 8531: Extending Microsoft CRM 3.0 Packages Purchased Microsoft Dynamics CRM 3.0 - Application, Customization, Installation and Configuration - Boot Camp Microsoft Dynamics CRM 3.0 - Data Migration and Extending CRM with .Net   Benefits: NetCom was able to help DHSoft become a Microsoft CRM Partner enabling various clients easy access to a qualified resource for their Microsoft CRM technology adoption and increasing the capacity of the Microsoft Partner channel.

  
  

  Meeting the Challenge of ERP Integration- Bemis Integrates Separate ERP Systems with Microsoft Dynamics AX

  Published On: 7 February 2008

  Customer: Bemis Associates Inc.

  Location: New York, NY, US

  Business Needs: Our challenge as a company was to tie all of the separate office ERP systems together, said Sandra Regan, Bemis application developer. Internally, we were overloaded with the development of forms, reports and different types of functionality which came with these systems being separate. We recognized that ultimately integrating the ERP systems was the key to economizing the IT workload.After looking at several different integration and application development platforms, Bemis IT made the decision to use Microsoft Dynamics AX, which automates and helps improve financial, customer relationship, and supply chain management systems.We were excited about Dynamics AX, and the next step for us was getting trained in it, said Sandra Regan. We recognized that our training would be highly specialized, and we turned to NetCom because of its reputation as a premier Microsoft business partner.   Solution: Bemis IT training goal was to obtain a solid foundation in Microsoft Dynamics AX, with strong knowledge of how the software worked. Once this was achieved, Bemis planned to move forward with analyzing its business processes and architecting its overall data and workflow integration plan for its office ERP.We sent four application programmers to two weeks of NetCom training on Microsoft Dynamics AX, said Sandra Regan. Each week consisted of a full five days of training. We learned about Dynamics AX and its capabilities, and also spent concentrated time in hands-on laboratory exercises and case studies. At the end of the training, there was a final project that all of the students collaborated on.The training was so effective because we came away with a collaborative project under our belts, and we felt confident that we could immediately start using what we had learned on our own IT initiatives.   Training: Courses Taken 8340: Microsoft Business Solutions - Axapta 3.0 Development II: Introduction to X++ Packages Purchased Microsoft Dynamics AX 3.0   Benefits: Bemis has already used its newly acquired skills in system data manipulation, forecasting and reporting. It will continue to apply Dynamics AX solutions as more business processes are defined and modeled for optimum integration.We had a history of not being able to get to where we needed to go with other training programs we had used in the past, said Regan, But NetCom's flexibility and expert instruction met all of our training needs.This training has accelerated our development capacity to where we are already addressing and solving the business needs that had challenged us in the past.

  
  

  Microsoft Axapta Training Gets LINAK U.S. On-Track for Inventory Management

  Published On: 16 July 2008

  Customer: Linak U.S.

  Location: Louisville, Kentucky, US

  Industry: Electronics::Electrical Products

  Beginning eleven years ago as a North and South American distributor for its parent company in Denmark, LINAK U.S. sells and manufactures linear activator systems for solar tracking. The company has over 300 employees at its Louisville, Kentucky headquarters, along with 21 sales offices in the U.S. and Canada, and four separate subsidiaries in South America and Mexico. Central to this distributed organization is the ability to take orders, schedule manufacturing to meet those orders, and then ship and invoice product.

  Business Needs: Recognizing that an Enterprise Requirements Planning (ERP) system was needed in its U.S. and other regional offices, LINAK U.S's parent company in Denmark provisioned an ERP system for each regional organization. The selected ERP software was Microsoft Axapta. Axapta was duly installed and implemented at LINAK U.S., but management quickly realized that refinements to both overall logistics and to inventory components such as product pallet ids were required to effect shipments correctly and to perform FIFO (first in, first out) inventory management. Although LINAK U.S. was managing these logistics day to day, it was doing the management manually.   Solution: LINAK U.S. needed to fully automate shipment processing and inventory management with pallet ids. To tackle the problem, LINAK U.S. called on NetCom to train LINAK U.S. in the operational logistics and applications of Axapta. "What NetCom accomplished really far exceeded training, said LINAK U.S. Manager of Manufacturing", Miguel Zamora II. "We actually used a test database of our existing data and ran the Axapta software against it. We benefited because the NetCom instructor not only understood Axapta, he understood how inventory management affected other parts of our business like the financials. He stepped us through the entire business process so we could identify the holes and develop an effective project plan to achieve full implementation."   Training: Courses Taken 8352: Microsoft Business Solutions - Axapta Trade and Logistics, Series 1 8353: Microsoft Business Solutions - Axapta Trade and Logistics, Series 2 8372: Microsoft Axapta Warehouse Management Packages Purchased Microsoft Dynamics AX 3.0   Benefits: LINAK U.S. used training and consulting from NetCom to "kick the tires" of the new Axapta software in a full test environment- and to see precisely which business processes needed to be implemented, and what tools and persons would be needed, to incorporate pallet ids, which would complete the infrastructure for logistics, inventory management and shipping. "Coming out of the training, we knew exactly what we needed to do, who would do it, and what pieces of software we needed to specify and develop to attain full integration of all system components in our logistics", said Miguel Zamora. "The NetCom instructor was extremely knowledgeable on the business as well as on the technology side. He understood the interactions between inventory and finances in a manufacturing environment, providing more than just general training. We came away from the training with full understanding of what we needed to achieve for the software, and how we were going to leverage its other capabilities in the future."

  
  

  Helping Micro Strategies support Navision training for their client

  Published On: 14 April 2008

  Customer: Micro Strategies Inc.

  Location: Denville , NJ, US

  Industry: Computer Services

  Established in 1983, Micro Strategies Inc., a Microsoft Gold Certified Partner, provides IT solutions for commercial businesses of all sizes. These include system analysis, network infrastructure, content management and collaboration, database application development, web/e-commerce development, security, analysis and remediation, remote access and digital voice recording. Their enterprise IT solutions include storage systems, advanced infrastructure configurations, mid-range systems, disaster recovery, server consolidation/virtualization, and hosting services. Their SMB clients enjoy full end-to-end solutions including network infrastructure, application development and implementation, desktop configuration and deployment, system compliance and management. Regardless of size and scope of the engagement, the Micro Strategies solution approach provides a comprehensive framework for managing, delivery and measuring its IT related services.

  Business Needs: Micro Strategies is a company, very experienced in delivering business solutions and understanding their customer needs and recently became a new Navision partner. Micro Strategies sold their first few Navision deals but did not have the experience in rolling out and training customers on Navision.   Solution: Micro Strategies PAM recommended NetCom provided Micro Strategies with training and support for their initial customer rollouts. Netcom worked with the Micro Strategies team to understand their clients needs in order to design and deliver a custom end-user training class for their customer 3 weeks before the go-live date. Then during the Go Live week, NetCom provided additional one-on-one training, provided additional onsite support, and added an experienced expert onsite, in implementing Navision to help insure a smooth transition for the customer.   Training: Courses Taken 8384: Microsoft Business Solutions - Navision Financial Series I 8390: Microsoft Business Solutions - Navision Inventory Management 8362: Microsoft Business Solutions - Navision 4.0 Trade (Accelerated Version) Packages Purchased Microsoft Dynamics NAV 4.0 - Financial Series Microsoft Dynamics NAV 4.0 - Trade and Inventory, Warehouse - Accelerated   Benefits: By bringing in NetCom as a resource to support their initial Navision rollouts, Micro Strategies was able to: Provide customer with an expert trainer with many years of experience, to prepare employees for a smooth rollout to the new system. Have the practical experience on hand to assist with best practices and avoid pitfalls of rolling out a new technology Focus on customer business needs Drive a successful implementation and a happy customer. Gain additional knowledge and experience to continue building their NAV practice and expertise Develop a relationship with a trusted, non-competitive partner that can provide resources to support their growth in Navision. NetCom has been instrumental in helping a number of new partners start and grow their Dynamics business. We assisted them in navigating the Partner program to gain their professional certifications, their MCT, and/or achieve their competencies. We continue to partner with them to drive expert solutions to our customers.

  
  

  Enterprise Cape Breton Corporation (ECBC) Migration to Dynamics SL 7.0

  Published On: 29 July 2009

  Customer: Enterprise Cape Breton Corporation

  Location: Mulgrave - Nova Scotia, Canada

  Industry: Federal Government::Affiliated or Foreign

  Enterprise Cape Breton Corporation (ECBC) is a Canadian Federal Crown organization which advocates and integrates economic development throughout Cape Breton Island and nearing areas within the eastern Nova Scotia region of Mulgrave. Founded in 1987, ECBC was created to provide economic development resources. Focus was set to the economically despondent region which was undergoing adjustment from a resource-based economy centered on the coal and steel industries.

  Business Needs: ECBC implements Microsoft Dynamics SL as its primary financial platform. Dynamics SL is a business management solution specialized to help organizations obtain reports and business analysis, while increasing efficiency, accuracy, and customer satisfaction. Microsoft Dynamics is an extremely crucial tool for the organization. ECBC wanted its staff to stay current and updated with advancing SL technologies, in turn allowing the utilization of the latest patches in order to capitalize on improved functionality; providing an increase in business productivity. ECBC has a dedicated team of 5 users who apply Microsoft Dynamics SL to efficiently manage the disbursement of large sums of project dollars to local clients. ECBC wanted to transition to SL 7.0, yet the IT team was hesitant: The in-house expertise was limited to what was learned by trial and error. The cost of not properly implementing the new technology was high. To do it right the first time, they chose NetCom as their preferred training provider. "It was a pain staking effort to update from version to version each time learning a little bit more. I thought I had a handle on it but wanted to make sure I was doing things properly so I searched the internet for training facilities and after reading about [NetCom] decided this was the place for me," said Kevin Kelly, IT systems administrator for ECBC.   Solution: NetCom's unique solution was tailored to the specific needs of ECBC's IT staff. NetCom used a mentoring approach and provided one-on-one instruction in order to fill the knowledge gaps. Kevin Kelly, commented about NetCom's unique mentoring approach: "I could monopolize [the instructors] time to make sure I understood the answer that may not have been possible with multiple students in the class each with their own questions they would like answered." Some highlights of NetCom's unique solution were: Very few Learning Solutions partners offer this training NetCom conducted an assessment of the needs and client background to assess the best solution NetCom's in-house subject matter experts provided a customized solution to meet ECBC's needs NetCom used a mentoring approach and provided one-on-one instruction to fill the knowledge gaps NetCom offered a customer focused approach and its dedicated travel staff helped arrange travel for the IT staff traveling to NetCom's New York City location In a very cost and time effective manner, ECBC IT staff was able to gain the skills they needed   Training: Courses Taken 8831: Installation and Configuration in Microsoft Dynamics SL 7.0 Packages Purchased Microsoft Dynamics SL 7.0 - Installation and Configuration   Benefits: Once the initial round of training proved successful, other IT staff members were scheduled for training. The IT Director was pleased with the success of the training and the return on training investment. The finance department users, including finance manager were more confident of the IT staffs capabilities as they could now explain to her the intricate details of how the software worked. The resulting deployment of Microsoft Software for Dynamics SL was hugely successful as a result of this training, and the IT staff is more confident and efficient than ever before. Some highlights were: Team Directors were extremely pleased with the deployment Increased productivity of the end-users with a better, stronger tool Increased confidence of Finance department in IT department Better team relationship between Finance and IT departments, The IT department is now becoming a strategic asset to ECBC

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