About the Cisco TVOICE v8.0: Troubleshooting Cisco Unified Communications
Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.
This training combines and covers materials from the following courses:
Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) (5 days)
- Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
- Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
- Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
- Solve the common issues of an SAF-enabled network and CCD.
- Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
- Troubleshoot voice quality issues and issues that are related to media resources.
- Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
- Identifying Cisco Unified Communications Deployments
- Using Troubleshooting Methodology
- Using Troubleshooting and Monitoring Tools
- Module 2: Cisco Unified Communications Manager Troubleshooting
- Troubleshooting Common Gateway and Endpoint Registration Issues
- Troubleshooting Cisco Unified Communications Manager Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
- Module 3: Troubleshooting Call Setup Issues
- Examining Call Setup Issues and Causes
- Troubleshooting On-Premises Single-Site Calling Issues
- Troubleshooting On-Net Multisite Calling Issues
- Troubleshooting Off-Net Calling Issues
- Module 4: SAF and CCD Issues
- Troubleshooting SAF
- Troubleshooting CCD
- Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues
- Troubleshooting Device Mobility Issues
- Troubleshooting Cisco Extension Mobility Issues
- Troubleshooting Cisco Unified Mobility Issues
- Troubleshooting Cisco Unified Communications Manager Native Presence Issues
- Module 6: Voice Quality and Media Resources Issues
- Troubleshooting MOH Issues
- Troubleshooting MTP Issues
- Troubleshooting Issues with Conferences
- Troubleshooting Transcoder Issues
- Troubleshooting Issues with RSVP Agents
- Troubleshooting Voice Quality Issues
Why You Should Take the Cisco TVOICE v8.0: Troubleshooting Cisco Unified Communications
Benefits of Certification
For IT professionals, certification is a third party validation of your skills, that helps distinguish you from your peers. Beyond demonstrating a level of competency and proficiency, certification proves that you are committed to your cause and that you've invested the time and money to prove it. Holding a certification also makes you a more valuable employee, and often results in raises, promotions, and a better career.
For organizations, certifications identify the credentials that can be used to hire the right employee. Having certified employees also increases sales for the organization by proving to prospective clients that the organization has the skills to support its claims.
For the ultimate and complete, all inclusive learning experience, please see our Las Vegas Boot Camp Experience. 
What's Included
We take care of all logistics for you, so you can concentrate on learning, acquiring skills and getting certified. We provide instructors, books, computer equipment and software in a comfortable learning environment for most training.
Do you have the right background for Cisco TVOICE v8.0: Troubleshooting Cisco Unified Communications?
Skills Assessment
We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will tell you so right away. We will also recommend cost-effective solutions that you can use to get ready for the course.
Our required skill-assessments ensure that:
- All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
- NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
- We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.
Take your FREE Skill Assessment test now.
Pre-requisites Required Prerequisites for this Training Package: Target Audience This course is recommended for technical professionals pursuing CCVP certification or the Cisco IP Telephony Operations Specialist certification. Benefit of taking Cisco TVOICE v8.0: Troubleshooting Cisco Unified Communications at NetCom
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Why Choose Cisco Training at NetCom Learning?
As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies. In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!
See the training value proposition below:
NetCom Information Technology is proud to be an authorized Cisco Learning Partner. We have helped thousands of clients successfully attain Cisco certifications in a cost effective manner. Make sure you invest in quality training so your hard-earned money does not go to waste. It DOES make a difference!
We are one of the largest training facility in the US and one of Cisco’s premier training providers. We can also customize training to address specific training needs. We even provided training to Cisco's top engineers. Read our Case Study!
Authorized Cisco Training Value Proposition:
| Authorized Cisco Training Center |
Non-authorized Training Center |
| Certified Cisco instructors teach the courses |
Non CCSI can teach the course |
| Uses content authorized by Cisco and created by Cisco product teams |
Do not have access to official courseware |
| Uses the latest Cisco learning content |
May use outdated training content |
| Strict quality guarantee managed by a Cisco online evaluation system |
No quality guarantee |
| Uses virtual practice labs using the latest Cisco equipment. See our partial list of Cisco equipment here |
May not use up to date equipment |
| Uses simulations created by Cisco to help prepare for Cisco exams |
Does not use simulations created by Cisco |
| Comprehensive learning needs and skills-gap analysis |
No real analysis available |
| Customized courses that use Cisco intellectual property |
Cannot use any Cisco intellectual property |
| Overall, a better quality training experience |
Substandard training experience |
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NetCom provides Authorized Training
NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.
See our comprehensive list of partner authorizations.
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Award winning, world-class Instructors
- Phenom in the IT industry, earned her first Microsoft certification at age 15.
- B.B.A in Management along with numerous Cisco, Microsoft, and CompTIA certifications.
- Database designer and network administrator background.
Bio:
Amanda is a phenom in the IT industry. The daughter of NetCom Learning Instructor and Subject Matter Expert, Michael Govinda, Amanda was a Microsoft Certified Systems Engineer at age 15 and began earning Cisco credentials at 17. She also holds a B.B.A in Management and worked as a database designer and network administrator in the IT department of a top New York City publishing firm.
Amanda currently teaches CompTIA A+, Network+, and Security+, as well as Cisco CCNA and CCNA Voice courses at NetCom Learning, garnering much acclaim from her students who enjoy a close-to-perfect pass rate on their certification exams. Amanda is a certified trainer for Cisco and CompTIA, and holds numerous technical certifications including Cisco Certified Network Associate-Security, CCSI, CCNP, CCVP, MCSE, CompTIA A+, CompTIA Net+, and CompTIA Security+.
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- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP.
- Has taught over 90 courses at NetCom Learning.
- Average rating of 8.75 out of 9 on student evaluation reports.
Bio:
David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.
David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way � very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
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- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.
Bio:
Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.
Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
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- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications.
- Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.
Bio:
William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.
As a Cisco and CompTIA Subject Matter Expert â?? he holds several certifications, including Cisco CCNA, CCNP, and CCIE â?? William is one of NetComâ??s top trainers, consistently scoring high marks in student evaluations.
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Actual Client Testimonials
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Apr 12 2012 |
I had a great time!
Dave, really knew his material.
- Samuel S.
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Apr 06 2012 |
Took ICND1 with Dave. I only came back for Dave for ICND2. Great instructor.
- Jason G.
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Feb 04 2012 |
Excellent instructor, well presented and thorough material, good lab environment.
-James A.
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Jan 21 2012 |
The entire experience was very well organized and greatly appreciated. Travel was so simple. Amanda is an excellent teacher and very content knowledgeable. The food and accommodations were perfect. I didn't want to get out; wanted to spend time studying. I was able to cook in my suite. This really helped with costs too.
-Jackie S.
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Dec 10 2011 |
Instructor very professional and helpful.
-Omar S.
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Dec 10 2011 |
Our instructor had a vast knowledge of the subject matter, and was able to convey the material to our class in a highly effective way. He had good pacing, a clear voice (that was easy to understand despite his Canadian accent) and spoke to the level of the class. Even though we covered a lot of material. He kept it interesting, and spaced out breaks so that we didn't get tired or feel overwhelmed.
-Steve B.
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Dec 09 2011 |
Instructor was very knowledgeable and very well paced. Yet to see how prepared I am, but I definitely learned a lot. Good job.
-David S.
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Dec 09 2011 |
Excellent instructor and experience at NetCom.
-Joshua S.
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Awards won by NetCom
NetCom Learning is an award winning, customer focused company. We are simply Passionate About Learning!
See our list of awards.
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Specialized Boot Camp Training
This training is also available as a boot camp. NetCom is world famous for delivering specialized boot camp training to our clients. For answers to questions regarding our boot camp training delivery format, please refer to our Boot Camp FAQ section.
Next Step, how do I attend the Cisco TVOICE v8.0: Troubleshooting Cisco Unified Communications?
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