Microsoft Windows 2003 - Other Training Package

About the Microsoft Windows 2003 - Other

2207: Expert Track: Updating Systems Administrator and Systems Engineer Skills from Microsoft Windows 2000 to Windows Server 2003 (5 days)   

Course Objectives

• Identify the systems administration tasks in Windows Server 2003 that are new or different from the tasks performed in Windows 2000.
• Manage user, computer, and group accounts in a Windows Server 2003 Active Directory-based environment.
• Use the Group Policy Management Console (GPMC) to manage Group Policy.
• Manage resources and security.
• Configure and manage DNS.
• Manage servers in remote locations.
• Manage Terminal Services.
• Manage IIS 6.0 Web Services.
• Maintain computers that run Windows operating systems by implementing and managing Software Update Services.
• Prepare for and implement disaster recovery solutions.
• Plan a Domain Name System (DNS) strategy for an enterprise organization.
• Plan for an implementation of Active Directory and for Active Directory replication.
• Implement Active Directory and DNS.
• Troubleshoot Transmission Control Protocol/Internet Protocol (TCP/IP), name resolution, and Group Policy.
• Plan and implement cross-forest trusts and new security options.
• Use Group Policy in Windows Server 2003 to deploy and restrict software.
• Use Group Policy in Windows Server 2003 to set advanced security settings.
• Plan and implement secure Routing and Remote Access.

Course Outline

• Introduction to Systems Administration in Windows Server 2003
  1. Identify the products in the Windows Server 2003 family.
  2. Describe the tools and resources available to perform tasks throughout the workshop.
• Managing Users, Computers, and Groups
  1. Create user accounts by using CSVDE.
  2. Create user accounts by using the dsadd command.
  3. Modify the properties of multiple accounts.
  4. Create computer accounts by using the dsadd command.
  5. Create groups by using the dsadd command.
  6. Add members to a group by using the dsmod command.
  7. Copy the properties from an existing account when creating a new account.
  8. Find Active Directory objects.
  9. Move an Active Directory object by using the drag and drop technique of management in Active Directory Users and Computers.
  10. Reset computer accounts.
  11. Describe the effect of resetting passwords in Windows Server 2003.
  12. Determine the effective permissions on an Active Directory object.
• Using the GPMC to Manage Group Policy
  1. Implement Group Policy by using the GPMC.
  2. Manage GPOs by using the GPMC
  3. Use Group Policy Results to troubleshoot Group Policy-related issues.
  4. Use Group Policy Modeling to experiment with possible Group Policy configurations.
• Managing Resources and Security
  1. Determine the effective NTFS permissions for files and folders.
  2. Change the owner for an existing file or folder.
  3. Create custom security templates.
  4. Apply security templates by using Group Policy.
  5. Configure NTFS permissions by using security templates.
  6. Audit security settings by using Security Configuration and Analysis.
• Managing DNS
  1. Install DNS by using the Manage Your Server tool.
  2. Create forward lookup zones.
  3. Create reverse lookup zones.
  4. Configure DNS conditional forwarding.
  5. Configure DNS zones
  6. Create DNS stub zones.
• Managing Servers
  1. Create desktop shortcuts that run the Run as command.
  2. Connect to a remote server by using MMC snap-in tools.
  3. Connect to a remote server by using the Remote Desktop Connection utility.
  4. Determine the best tool to use for remote administration in specific situation.
  5. Configure client connection speed for the Remote Desktop Connection utility.
  6. Configure auto reconnect for the Remote Desktop Connection utility.
• Managing Terminal Services
  1. Install Terminal Services.
  2. Install a Terminal Services Licensing server.
  3. Configure Terminal Services
  4. Manage user sessions by using Terminal Services Manager.
  5. Diagnose and resolve issues related to Terminal Services security.
• Managing IIS 6.0 Web Services
  1. Install IIS 6.0
  2. Configure authentication
  3. Install ASP.NET
  4. Allow ASP.NET in Web service extensions
  5. Manage ASP.NET configuration files
  6. Implement Web applications
  7. Implement application pooling
  8. Manage the IIS 6.0 metabase
  9. Manage an IIS server in a remote location
  10. Monitor and optimize IIS 6.0
• Maintaining Software by Using Software Update Services
  1. Install and configure SUS on a server.
  2. Configure automatic updates.
  3. Use Group Policy to configure SUS clients.
  4. Manage a software update infrastructure.
  5. Back up and restore an SUS configuration.
  6. Test an SUS implementation.
• Managing Disaster Recovery
  1. Use Automatic System Recovery (ASR) to back up and restore a server.
  2. Restore data from shadow copies.
  3. Roll back to a previous version of a device driver.
  4. Configure security for backup operations.
  5. Troubleshoot problems associated with restoring data.
• Planning a DNS Namespace Design
  1. Evaluate existing DNS infrastructure and determine where new Windows Server 2003 features can improve name resolution.
  2. Determine when to use stub zones versus conditional forwarding.
  3. Ensure availability of the _MSDCS zone.
  4. Plan Active Directory partitions to replicate zone data when needed.
  5. Evaluate DNS zone security.
• Planning Active Directory Deployment
  1. Evaluate the placement of global catalog servers.
  2. Plan optimal replication by exploiting replication enhancements
  3. Evaluate forest and domain functionality (versioning) levels.
• Implementing DNS with Active Directory
  1. Install Active Directory by using the advanced features of the Active Directory Installation Wizard.
  2. Install and configure DNS.
  3. Implement a conditional forwarder.
  4. Create stub zones.
  5. Ensure high availability on the _MSDCS subdomain.
  6. Create a DNS forward lookup zone.
  7. Raise domain and forest functionality.
  8. Create a new application directory partition.
  9. Set the replication scope of a new application directory partition.
• Troubleshooting TCP/IP, Name Resolution, and Group Policy
  1. Diagnose and resolve issues related to DNS services.
  2. Troubleshoot Group Policy.
  3. Diagnose and resolve issues related to client computer configuration.
  4. Troubleshoot network connectivity issues.
• Planning and Implementing Multiple Forests in Active Directory
  1. Evaluate the need for security identifier (SID) filtering, selective authentication, resolving naming conflicts, and routing name suffixes in a multi-forest environment.
  2. Establish forest trusts.
• Using Group Policy in Windows Server 2003 to Deploy and Restrict Software
  1. List reasons for controlling a computer user's environment.
  2. Create a software restriction policy.
  3. Deploy software so that an application is completely installed at user logon.
  4. Use Windows Management Instrumentation (WMI) filters to restrict the application of Group Policy objects (GPOs).
• Using Group Policy in Windows Server 2003 to Set Advanced Security Settings
  1. Configure wireless network settings.
  2. Configure a user environment.
  3. Apply Encrypting File System (EFS) enhancements.
• Planning and Implementing Secure Routing and Remote Access
  1. Plan, implement, and maintain Routing and Remote Access.
  2. Create and implement an Internet Protocol (IP) Security (IPSec) policy.
  3. Configure IPSec by using Netsh.
  4. Set up IPSec policy monitoring.

2208: Upgrading Your Support Skills from Microsoft Windows NT 4.0 to Microsoft Windows Server 2003 (3 days)   

Course Objectives

• Explain the features of the Windows Server 2003 family.
• Implement a Domain Name System (DNS) server.
• Manage and monitor Domain Name System.
• Install the Windows Server 2003 Active Directory directory service.
• Create and manage Active Directory objects.
• Implement Group Policy to centrally manage a Windows Server 2003 family network.
• Configure and manage a user environment by using Group Policy.
• Configure and support network access.
• Secure network traffic and data files.
• Use advanced boot options, the Recovery Console, and the Backup utility.
• Restore data by using the Backup utility in Windows Server 2003.
• Plan and implement secure Routing and Remote Access.

Course Outline

• Introduction to the Windows Server 2003 Family
  1. Locate specific topics in the Help and Support System.
  2. Activate Windows Server 2003.
  3. List hardware requirements for Windows Server 2003.
  4. Install and configure Administrative Tools.
• Implementing the Domain Name System
  1. Describe the role of DNS in the network infrastructure.
  2. Install the DNS Server service.
  3. Configure the properties for the DNS Server service.
  4. Configure a DNS zone.
  5. Configure DNS zone transfers.
  6. Configure dynamic updates.
  7. Configure a DNS client.
  8. Delegate authority for zones.
  9. Describe how DNS dynamic updates work.
  10. Explain what resource records and record types are.
  11. Explain what dynamic updates are.
  12. Describe how DNS clients register and update their own resource records by using dynamic update.
  13. Describe how a Dynamic Host Configuration Protocol (DHCP) server registers and updates resource records by using dynamic update.
  14. Configure DNS manual and dynamic updates.
  15. Explain what an Active Directory-integrated DNS zone is.
  16. Configure Active Directory-integrated DNS zones to use secure dynamic updates.
• Managing and Monitoring the Domain Name System
  1. Manage DNS on a system running Windows Server 2003 and monitor DNS server performance on that system.
  2. Describe and configure the Time-to-Live value.
  3. Describe how aging and scavenging work.
  4. Configure aging and scavenging.
  5. Explain the purpose of verifying that a resource record exists.
  6. Explain what Nslookup is.
  7. Explain what DNSCmd is.
  8. Explain what DNSLint is.
  9. Verify that a resource record exists by using Nslookup, DNSCmd, and DNSLint.
  10. Describe how simple and recursive queries work.
  11. Test the DNS server configuration.
  12. Apply guidelines for monitoring DNS server performance by using the Performance console.
  13. Explain DNS event logging.
  14. Monitor DNS server performance by using logging.
• Installing Windows Server 2003 Active Directory
  1. Explain the basic concepts of Active Directory.
  2. Install Active Directory.
  3. Change the domain functional level.
• Creating and Managing Active Directory Objects
  1. Create organizational units, user accounts, and computer accounts.
  2. Create and modify groups.
  3. Apply the appropriate strategies when using groups.
  4. Use permissions to control access to Active Directory objects.
  5. Delegate control of Active Directory objects to support secure and decentralized administration.
  6. Move Active Directory objects.
• Implementing Group Policy to Centrally Manage a Windows Server 2003 Family Network
  1. Implement Group Policy objects on a domain.
  2. Modify Group Policy inheritance.
• Configuring and Managing User Environment by Using Group Policy
  1. Configure Group Policy settings.
  2. Use administrative templates in Group Policy to control a user environment.
  3. Use security templates to secure computers.
  4. Assign scripts to control user environments by using Group Policy.
  5. Determine applied Group Policy objects (GPOs).

2209: Updating Systems Administrator Skills from Microsoft Windows 2000 to Windows Server 2003 (2 days)   

Course Objectives

• Identify the systems administration tasks in Windows Server 2003 that are new or different from the tasks performed in Windows 2000.
• Manage user, computer, and group accounts in a Windows Server 2003 Active Directory-based environment
• Use the Group Policy Management Console (GPMC) to manage Group Policy.
• Manage resources and security.
• Configure and manage DNS.
• Manage servers in remote locations.
• Manage Terminal Services.
• Manage IIS 6.0 Web Services.
• Maintain computers that run Windows operating systems by implementing and managing Software Update Services.
• Prepare for and implement disaster recovery solutions.

Course Outline

• Introduction to Systems Administration in Windows Server 2003
• Managing Users, Computers, and Groups
• Using the GPMC to Manage Group Policy
• Managing Resources and Security
• Managing DNS
• Managing Servers
• Managing Terminal Services
• Managing IIS 6.0 Web Services
• Maintaining Software by Using Software Update Services
• Managing Disaster Recovery

2210: Updating Systems Engineer Skills from Microsoft Windows 2000 to Windows Server 2003 (3 days)   

Course Objectives

• Plan a Domain Name System (DNS) strategy for an enterprise organization.
• Plan for an implementation of Active Directory and for Active Directory replication.
• Implement Active Directory and DNS.
• Troubleshoot Transmission Control Protocol/Internet Protocol (TCP/IP), name resolution, and Group Policy.
• Plan and implement cross-forest trusts and new security options.
• Use Group Policy in Windows Server 2003 to deploy and restrict software.
• Use Group Policy in Windows Server 2003 to set advanced security settings.
• Plan and implement secure Routing and Remote Access.

Course Outline

• Introduction to Performing Systems Engineer Skills in Windows Server 2003
• Planning a DNS Namespace Design
• Planning Active Directory Deployment
• Implementing DNS with Active Directory
• Troubleshooting TCP/IP, Name Resolution, and Group Policy
• Planning and Implementing Multiple Forests in Active Directory
• Using Group Policy in Windows Server 2003 to Deploy and Restrict Software
• Using Group Policy in Windows Server 2003 to Set Advanced Security Settings
• Planning and Implementing Secure Routing and Remote Access

2273: Managing and Maintaining a Microsoft Windows Server 2003 Environment (5 days)   

Course Objectives

• Create and populate organizational units with user and computer accounts.
• Manage user and computer accounts.
• Create and manage groups.
• Manage access to resources.
• Implement printing.
• Manage printing.
• Manage access to objects in organizational units.
• Implement Group Policy.
• Manage the user and computer environment by using Group Policy.
• Audit accounts and resources.
• Prepare to administer server resources.
• Configure a server to monitor system performance.
• Monitor system performance.
• Manage device drivers by configuring device driver signing and restoring a device driver.
• Manage hard disks.
• Manage data storage.
• Manage disaster recovery.
• Maintain software by using Microsoft Software Update Services.

Course Outline

• Introduction to Administering Accounts and Resources
  1. Multimedia: Introduction to Administering Accounts and Resources
  2. The Windows Server 2003 Family
  3. Logging on to Windows Server 2003
  4. Installing and Configuring Administrative Tools
  5. Creating User Accounts
  6. Creating an Organizational Unit
• Managing User and Computer Accounts
  1. Modifying Users and Computer Account Properties
  2. Enabling and Unlocking User and Computer Accounts
  3. Creating a User Account Template
  4. Locating User and Computer Accounts in Active Directory
  5. Saving Queries
  6. Resetting User and Computer Accounts
  7. Moving Domain Objects
• Managing Groups
  1. Creating Groups
  2. Managing Group Membership
  3. Strategies for Using Groups
  4. Modifying Groups
  5. Using Default Groups
  6. Best Practices for Managing Groups
• Managing Access to Resources
  1. Overview of Managing Access to Resources
  2. Managing Access to Shared Folders
  3. Managing Access to Files and Folders Using NTFS Permissions
  4. Determining Effective Permissions
  5. Managing Access to Shared Files Using Offline Caching
• Implementing Printing
  1. Multimedia: Introduction to Printing in the Windows Server 2003 Family
  2. Installing and Sharing Printers
  3. Managing Access to Printers Using Shared Printer Permissions
  4. Managing Printer Drivers
  5. Implementing Printer Locations
• Managing Printing
  1. Changing the Location of the Print Spooler
  2. Setting Printer Priorities
  3. Scheduling Printer Availability
  4. Configuring a Printing Pool
• Managing Access to Objects in Organizational Units
  1. Multimedia: The Role of the Organizational Unit
  2. Modifying Permissions for Active Directory Objects
  3. Delegating Control of Organizational Units
• Implementing Group Policy
  1. Implementing GPOs
  2. Implementing GPOs on a Domain
  3. Managing the Deployment of Group Policy
• Managing the User Environment by Using Group Policy
  1. Configuring Group Policy Settings
  2. Assigning Scripts with Group Policy
  3. Configuring Folder Redirection
  4. Determining Applied GPOs
• Introduction to Security in Windows Server 2003
  1. Overview of Security in Windows Server 2003
  2. Using Security Templates to Secure Computers
  3. Testing Computer Security Policy
  4. Configuring Auditing
  5. Managing Security Logs
• Preparing to Administer a Server
  1. Administering a Server
  2. Configuring Remote Desktop to Administer a Server
  3. Managing Remote Desktop Connections
• Preparing to Monitor Server Performance
  1. Introduction to Monitoring Server Performance
  2. Performing Real-Time and Logged Monitoring
  3. Configuring and Managing Counter Logs
  4. Configuring Alerts
• Monitoring Server Performance
  1. Monitoring Server Memory
  2. Monitoring Processor Usage
  3. Monitoring Disks
  4. Monitoring Network Usage
• Maintaining Device Drivers
  1. Configuring Device Driver Signing Options
  2. Using Device Driver Rollback
• Managing Disks
  1. Preparing Disks
  2. Managing Disk Properties
  3. Managing Mounted Drives
  4. Converting Disks
  5. Creating Volumes
  6. Importing a Foreign Disk
• Managing Data Storage
  1. Managing File Compression
  2. Configuring File Encryption
  3. Implementing Disk Quotas
• Managing Disaster Recovery
  1. Preparing for Disaster Recovery
  2. Backing Up Data
  3. Scheduling Backup Jobs
  4. Restoring Data
  5. Recovering from Server Failure
  6. Selecting Disaster Recovery Methods
• Maintaining Software by Using Software Update Services
  1. Introduction to Software Update Services
  2. Installing and Configuring Software Update Services
  3. Managing a Software Update Services Infrastructure

2274: Managing a Microsoft Windows Server 2003 Environment (5 days)   

Course Objectives

• Create and populate organizational units with user and computer accounts.
• Manage user and computer accounts.
• Create and manage groups.
• Manage access to resources.
• Implement printing.
• Manage printing.
• Manage access to objects in using organizational units.
• Implement Group Policy.
• Manage the user and computer environment by using Group Policy.
• Audit accounts and resources.

Course Outline

• Introduction to Administering Accounts and Resources
  1. Multimedia: Introduction to Administering Accounts and Resources
  2. The Windows Server 2003 Family
  3. Logging on to Windows Server 2003
  4. Installing and Configuring Administrative Tools
  5. Creating User Accounts
  6. Creating Computer Accounts
  7. Creating an Organizational Unit
• Managing User and Computer Accounts
  1. Modifying Users and Computer Account Properties
  2. Enabling and Unlocking User and Computer Accounts
  3. Creating a User Account Template
  4. Locating User and Computer Accounts in Active Directory
  5. Saving Queries
  6. Resetting User and Computer Accounts
  7. Moving Domain Objects
• Managing Groups
  1. Creating Groups
  2. Managing Group Membership
  3. Strategies for Using Groups
  4. Modifying Groups
  5. Using Default Groups
  6. Best Practices for Managing Groups
• Managing Access to Resources
  1. Overview of Managing Access to Resources
  2. Managing Access to Shared Folders
  3. Managing Access to Files and Folders Using NTFS Permissions
  4. Determining Effective Permissions
  5. Managing Access to Shared Files Using Offline Caching
• Implementing Printing
  1. Multimedia: Introduction to Printing in the Windows Server 2003 Family
  2. Installing and Sharing Printers
  3. Managing Access to Printers Using Shared Printer Permissions
  4. Managing Printer Drivers
  5. Implementing Printer Locations
• Managing Printing
  1. Changing the Location of the Print Spooler
  2. Setting Printer Priorities
  3. Scheduling Printer Availability
  4. Configuring a Printing Pool
• Managing Access to Objects in Organizational Units
  1. Multimedia: The Role of the Organizational Unit
  2. Modifying Permissions for Active Directory Objects
  3. Delegating Control of Organizational Units
• Implementing Group Policy
  1. Implementing Group Policy Objects
  2. Implementing Group Policy Objects on a Domain
  3. Managing the Deployment of Group Policy
• Managing the User Environment by Using Group Policy
  1. Configuring Group Policy Settings
  2. Assigning Scripts with Group Policy
  3. Configuring Folder Redirection
  4. Determining Applied GPOs
• Implementing Administrative Templates and Audit Policy
  1. Overview of Security in Windows Server 2003
  2. Using Security Templates to Secure Computers
  3. Testing Computer Security Policy
  4. Configuring Auditing
  5. Managing Security Logs

2275: Maintaining a Microsoft Windows Server 2003 Environment (3 days)   

Course Objectives

• Prepare to administer server resources.
• Configure a server to monitor system performance.
• Monitor system performance.
• Manage device drivers by configuring device driver signing and restoring a device driver.
• Manage hard disks.
• Manage data storage.
• Manage disaster recovery.
• Maintain software by using Microsoft Software Update Services.

Course Outline

• Preparing to Administer a Server
• Preparing to Monitor Server Performance
• Monitoring Server Performance
• Maintaining Device Drivers
• Managing Disks
• Managing Data Storage
• Managing Disaster Recovery
• Maintaining Software by Using Software Update Services

2276: Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts (2 days)   

Course Objectives

• Describe the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol architecture.
• Convert Internet Protocol (IP) addresses between decimal and binary.
• Calculate a subnet mask.
• Create subnets using Variable-Length Subnet Mask (VLSM) and Classless Inter-Domain Routing (CIDR).
• Configure a host to use a static IP address.
• Assign IP addresses in a multiple subnet network.
• Describe the IP routing process.
• Configure a host to obtain an IP address automatically.
• Configure a host so that automatic private IP address configuration is disabled.
• Configure a host to use name servers.
• Isolate common connectivity issues.

Course Outline

• Reviewing the Suite of TCP/IP Protocols
  1. Overview of the OSI Model
  2. Overview of the TCP/IP Protocol Suite
  3. Viewing Frames Using Network Monitor
• Assigning IP Addresses in a Multiple Subnet Network
  1. Assigning IP Addresses
  2. Creating a Subnet
  3. Using IP Routing Tables
  4. Overcoming Limitations of the IP Addressing Scheme
• Configuring a Client IP Address
  1. Configuring a Client to Use a Static IP Address
  2. Configuring a Host to Obtain an IP Address Automatically
  3. Using Alternate Configuration
• Configuring a Client for Name Resolution
  1. Resolving Client Names
  2. Managing the ARP Cache
  3. Overview of NetBIOS
  4. Using Static Naming Methods
  5. Using Dynamic Naming Methods
  6. Summarizing the Name Resolution Process
• Isolating Common Connectivity Issues
  1. Determining the Causes of Connectivity Issues
  2. Network Utilities That You Can Use to Isolate Connectivity Issues

2277: Implementing, Managing, and Maintaining Win 2003 Server Network Infrastructure: Network Services (5 days)   

Course Objectives

• Configure routing by using the Routing and Remote Access service.
• Allocate IP addressing by using DHCP.
• Manage and monitor DHCP.
• Resolve names.
• Resolve host names by using DNS.
• Manage and monitor DNS.
• Resolve network basic input/output system (NetBIOS) names by using WINS.
• Secure network traffic by using IPSec and certificates.
• Configure network access.
• Manage and monitor network access.

Course Outline

• Configuring Routing by Using Routing and Remote Access
  1. Multimedia: The Role of Routing in the Network Infrastructure
  2. Enabling and Configuring the Routing and Remote Access Service
  3. Configuring Packet Filters
• Allocating IP Addressing by Using Dynamic Host Configuration Protocol (DHCP)
  1. Multimedia: The Role of DHCP in the Network Infrastructure
  2. Adding and Authorizing a DHCP Server Service
  3. Configuring a DHCP Scope
  4. Configuring a DHCP Reservation
  5. Configuring DHCP Options
  6. Configuring a DHCP Relay Agent
• Managing and Monitoring Dynamic Host Configuration Protocol (DHCP)
  1. Managing a DHCP Database
  2. Monitoring DHCP
  3. Applying Security Guidelines for DHCP
• Resolving Names
  1. Multimedia: Introduction to the Name Resolution Process
  2. Viewing Names on a Client
  3. Configuring Host Name Resolution
  4. Configuring NetBIOS Name Resolution
• Resolving Host Names by Using Domain Name System (DNS)
  1. Multimedia: The Role of DNS in the Network Infrastructure
  2. Installing the DNS Server Service
  3. Configuring the Properties for the DNS Server Service
  4. Configuring the DNS Zones
  5. Configuring DNS Zone Transfers
  6. Configuring DNS Dynamic Updates
  7. Configuring a DNS Client
  8. Delegating Authority for Zones
• Managing and Monitoring Domain Name System (DNS)
  1. Configuring the Time-to-Live Value
  2. Configuring Aging and Scavenging
  3. Integrating DNS and WINS
  4. Testing the DNS Server Configuration
  5. Verifying that a Resource Record Exists by Using Nslookup, DNSCmd, and DNSLint
  6. Monitoring DNS Server Performance
• Resolving NetBIOS Names by Using Windows Internet Name Service (WINS)
  1. Multimedia: The Role of WINS in the Network Infrastructure
  2. Installing and Configuring a WINS Server
  3. Managing Records in WINS
  4. Configuring WINS Replication
  5. Managing the WINS database
• Securing Network Traffic by Using IPSec and Certificates
  1. Implementing IPSec
  2. Implementing IPSec with Certificates
  3. Monitoring IPSec
• Configuring Network Access
  1. Introduction to a Network Access Infrastructure
  2. Configuring a VPN Connection
  3. Configuring a Dial-up Connection
  4. Configuring a Wireless Connection
  5. Controlling User Access to a Network
  6. Centralizing Network Access Authentication and Policy Management by Using IAS
• Managing and Monitoring Network Access
  1. Managing the Network Access Services
  2. Configuring Logging on a Network Access Server
  3. Collecting and Monitoring Network Access Data

2278: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (5 days)   

Course Objectives

• Plan a TCP/IP physical and logical network.
• Plan and troubleshoot a routing strategy.
• Plan a Dynamic Host Configuration Protocol (DHCP) strategy.
• Optimize and troubleshoot DHCP.
• Plan a Domain Name System (DNS) strategy.
• Optimize and troubleshoot DNS.
• Plan and optimize Windows Internet Naming Service (WINS).
• Plan, optimize, and troubleshoot IPSec network access.
• Troubleshoot network access.

Course Outline

• Introducing Windows Server 2003 Network Infrastructure Planning, Tools, and Documentation
  1. Introducing the Network Design
  2. Planning a Windows Server 2003 Network Infrastructure Project
• Planning and Optimizing a TCP/IP Physical and Logical Network
  1. Planning a Functional TCP/IP Solution
  2. Evaluating Network Performance
• Planning and Troubleshooting Routing and Switch
  1. Selecting Intermediate Devices
  2. Planning an Internet Connectivity Strategy
  3. Planning Routing Communications
  4. Troubleshooting TCP/IP Routing
• Planning, Optimizing, and Troubleshooting DHCP
  1. Planning a DHCP Strategy
  2. Securing a DHCP Solution
  3. Optimizing DHCP
  4. Troubleshooting DHCP
• Planning a DNS Strategy
  1. Planning DNS Servers
  2. Planning a Namespace
  3. Planning Zones
  4. Planning Zone Replication and Delegation
  5. Integrating DNS and WINS
• Optimizing and Troubleshooting DNS
  1. Optimizing DNS Servers
  2. Troubleshooting Host Name Resolution
• Planning and Optimizing WINS
  1. Planning a WINS Solution
  2. Identifying WINS Optimization Requirements
  3. Optimizing WINS Traffic
• Planning and Troubleshooting IPSec
  1. Understanding Default Policy Rules
  2. Planning an IPSec Deployment
  3. Troubleshooting IPSec Communications
• Planning Network Access
  1. Introducing Network Access
  2. Selecting Network Access Connection Methods
  3. Selecting a Remote Access Policy Strategy
  4. Selecting a Network Access Authentication Method
  5. Planning a Network Access Strategy
• Troubleshooting Network Access
  1. Troubleshooting Network Access Resources
  2. Troubleshooting LAN Authentication
  3. Troubleshooting Remote Access
• Planning a Windows Server 2003 Network Infrastructure
  1. Introducing Planning Documentation
  2. Preparing Development and Test Environments
  3. Managing and Maintaining the Environment

2279: Planning, Implementing, and Maintaining a Win2003 Server Active Directory Infrastructure (5 days)   

Course Objectives

• Describe the logical and physical components of Active Directory.
• Create and configure a forest and domain structure by using an Active Directory infrastructure design.
• Plan and implement an organizational unit structure.
• Plan and implement Active Directory user, group, and computer accounts.
• Plan and implement a Group Policy strategy to centrally manage users and computers in an enterprise.
• Deploy, manage, and troubleshoot software that is deployed using Group Policy.
• Implement sites to manage and monitor Active Directory replication.
• Plan and implement the placement of domain controllers, global catalog servers, and DNS servers that are integrated with Active Directory.
• Plan and manage operations masters.
• Back up, restore, and maintain Active Directory.
• Plan and implement an Active Directory infrastructure that is based on a directory service design that an enterprise architect provides.

Course Outline

• Introduction to Active Directory Infrastructure
• Implementing an Active Directory Forest and Domain Structure
• Implementing an Organizational Unit Structure
• Implementing User, Group, and Computer Accounts
• Implementing Group Policy
• Deploying and Managing Software by Using Group Policy
• Implementing Sites to Manage Active Directory Replication
• Implementing Placement of Domain Controllers
• Managing Operations Masters
• Maintaining Active Directory Availability
• Planning and Implementing an Active Directory Infrastructure

2282: Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure (5 days)   

Course Objectives

• Describe the process of designing an Active Directory infrastructure and a network infrastructure that supports Active Directory.
• Design a forest and domain infrastructure that meets the needs of an organization.
• Design a site infrastructure that meets the needs of an organization.
• Design a Group Policy structure that meets the needs of an organization.
• Design an administrative structure that meets the needs of an organization.
• Design a physical network structure that supports Active Directory and meets the needs of an organization.
• Design a Dynamic Host Configuration Protocol (DHCP) structure that supports Active Directory and meets the needs of an organization.
• Create a design for network connectivity that supports Active Directory and meets the needs of an organization.
• Design a name resolution strategy that supports Active Directory and meets the needs of an organization.
• Design a network access infrastructure that supports Active Directory and meets the needs of an organization.

Course Outline

• Introduction to Designing an Active Directory and Network Infrastructure
  1. Explain basic design principles.
  2. Describe the process of and the tasks involved in designing an Active Directory infrastructure.
• Designing a Forest and Domain Infrastructure
  1. Gather and analyze the information that you need to design a forest and domain infrastructure.
  2. Create a logical forest design.
  3. Create a domain design.
  4. Design a DNS namespace strategy for forests and domains.
  5. Create a trust strategy for forests.
  6. Determine a migration plan for the existing infrastructure.
  7. Design a schema management policy.
• Designing a Site Infrastructure
  1. Determine the information needed to design a site infrastructure.
  2. Create a site design.
  3. Modify the site design for replication.
  4. Determine the placement of domain controllers in the site design.
  5. Determine the placement of global catalog servers in the site design.
  6. Determine the placement of single operations masters in the site design.
• Determine the placement of single operations masters in the site design.
  1. Determine the information needed to design an administrative structure.
  2. Design a network administration model.
  3. Design an organizational unit structure.
  4. Design an account strategy.
• Designing for Group Policy
  1. Determine the information needed to design for Group Policy.
  2. Design a Group Policy structure.
  3. Create an organization unit (OU) structure for Group Policy.
  4. Create a Group Policy management design.
• Designing the Physical Network
  1. Explain the preparation necessary to design a network infrastructure.
  2. Create an IP addressing scheme.
  3. Design a DHCP infrastructure.
  4. Design a change management structure for networking.
• Designing for Network Connectivity
  1. Determine the information that you need to design for network connectivity.
  2. Evaluate connection types.
  3. Design a connectivity infrastructure.
  4. Create a design for Internet connectivity.
• Designing a Name Resolution Strategy
  1. Determine the information needed to design a name-resolution strategy.
  2. Design a strategy for interoperability with Active Directory, BIND, WINS, and DHCP.
  3. Design a WINS replication strategy.
  4. Design a name resolution strategy for clients.
• Designing the Network Access Infrastructure
  1. Gather data for network access design.
  2. Design network access security.
  3. Choose remote access methods.
  4. Design a remote access infrastructure.
  5. Design a wireless access infrastructure.

2283: Migrating from Microsoft Windows NT 4.0 to Microsoft Windows Server 2003 (3 days)   

Course Objectives

• Describe the process for migrating domains from Windows NT 4.0 to Windows Server 2003 and Active Directory.
• Develop a migration deployment plan.
• Design a migration strategy.
• Maintain network and application services during a migration.
• Test a migration plan and conduct a pilot migration.
• Prepare the Windows NT 4.0 environment for migration to Windows Server 2003 and Active Directory.
• Upgrade a Windows NT 4.0 domain to Windows Server 2003 and Active Directory.
• Prepare to restructure Windows NT 4.0 account and resource domains.
• Restructure account and resource domains from Windows NT 4.0 to Windows Server 2003 and Active Directory.
• Complete the process of restructuring domains from Windows NT 4.0 to Windows Server 2003 and Active Directory.

Course Outline

• Introduction to Migrating from Windows NT 4.0 to Windows Server 2003
  1. Introduction to the Migration Process
  2. Overview of Migrating Domains
• Developing a Deployment Plan
  1. Introduction to Developing a Deployment Plan
  2. Documenting the Current Infrastructure
  3. Conducting a Gap Analysis
  4. Creating the Deployment Plan
• Designing a Migration Strategy
  1. Introduction to Designing a Migration Strategy
  2. Determining a Migration Path for Each Domain
  3. Determining the Migration Sequence
• Maintaining Network Operations During a Migration
  1. Overview of Maintaining Network Operations
  2. Maintaining Name Resolution
  3. Supporting Dynamic Host Configuration Protocol During a Migration
  4. Maintaining the Remote Access Service
  5. Integrating Replication Services
  6. Maintaining Applications
  7. Maintaining Network Performance
• Testing a Migration and Conducting a Pilot
  1. Testing a Migration
• Preparing for the Migration
  1. Preparing the SAM Database
  2. Preparing the Windows NT 4.0 Environment for Migration
  3. Creating a Forest Root Domain
• Upgrading Domains
  1. Introduction to the Domain Upgrade Process
  2. Upgrade a Windows NT 4.0 Domain to Windows Server 2003
  3. Completing the Domain Upgrade Process
• Preparing to Restructure Domains
  1. Introduction to Restructuring Domains
  2. Examining Migration Tools
  3. Planning a Domain Restructure
  4. Prepare the Source and Target Domains for Restructuring
• Restructuring Domains
  1. Restructuring Account Domains
  2. Restructuring Resource Domains
  3. Restructuring Active Directory Domains
• Completing the Restructure Process
  1. Overview of Completing the Restructure Process
  2. Reconfiguring Access to Shared Resources
  3. Decommissioning the Windows NT 4.0 Source Domains

2297: Planning, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Environment for an MCSE on Windows 2000 (5 days)   

Course Objectives

• Identify the systems administration and systems engineer tasks in Windows Server 2003 that are new or different from the tasks performed in Windows 2000.
• Manage user, group, and computer accounts in a Windows Server 2003 Active Directory-based environment.
• Manage access to shared resources.
• Manage and maintain the server environment in a Windows Server 2003 environment.
• Manage the application server environment in a Windows Server 2003 environment.
• Manage disaster recovery in a Windows Server 2003 environment.
• Use Software Update Services to maintain software in a Windows Server 2003 environment.
• Plan, implement, optimize, and troubleshoot name resolution in a Windows Server 2003 environment.
• Plan a public key infrastructure (PKI) and an Internet Protocol Security (IPSec) deployment in a Windows Server 2003 environment.
• Plan and troubleshoot local and remote network access in a Windows Server 2003 environment.
• Implement Active Directory in a Windows Server 2003 environment.
• Plan the placement of domain controllers, global catalog servers, and operations masters in a Windows Server 2003 environment.
• Plan, implement, manage, and troubleshoot Group Policy in a Windows Server 2003 environment.

Course Outline

• Managing Users, Groups, and Computers
  1. The Windows Server 2003 Environment
  2. Installing the Administrative Tools
  3. Creating and Managing User Accounts
  4. Creating and Managing Group Accounts
  5. Creating and Managing Computer Accounts
• Managing Access to Resources
  1. Managing Shared Folder Permissions
  2. Managing NTFS Permissions
  3. Securing the Server
• Managing and Maintaining a Server Environment
  1. Configuring Remote Desktop to Administer a Server
  2. Managing Remote Desktop Connections
  3. Using Device Driver Rollback
  4. Preparing Disks Using the DiskPart Tool
  5. Managing Disk Properties
• Managing an Application Server Environment
  1. Installing and Configuring Internet Information Services 6.0
  2. Configuring Terminal Services with Group Policy
  3. Planning for High Availability and Scalability
• Managing Disaster Recovery
  1. Using Automated System Recovery
  2. Using Shadow Copies
• Maintaining Software by Using Software Update Services
  1. Introduction to Software Update Services
  2. Installing and Configuring Software Update Services
  3. Managing a Software Update Services Infrastructure
• Planning, Implementing, Optimizing, and Troubleshooting Name Resolution
  1. Understanding New DNS Features
  2. Planning a DNS Implementation
  3. Implementing DNS
  4. Troubleshooting Host Name Resolution
  5. Planning a WINS Replication Strategy
• Planning a PKI and an IPSec Deployment
  1. Introduction to Public Key Infrastructure
  2. Planning a Public Key Infrastructure
  3. Understanding Default IPSec Policy Rules
  4. Planning an IPSec Deployment
• Planning and Troubleshooting Network Access
  1. Selecting Network Access Connection Methods
  2. Selecting Network Access Authentication Methods
  3. Planning a Remote Access Policy Strategy
  4. Troubleshooting Network Access
• Implementing Active Directory
  1. New Active Directory Features in Windows Server 2003
  2. Installing Active Directory
  3. Administering Windows Server 2003 by Using the New Active Directory Features
  4. Configuring Trusts
• Planning the Placement of Domain Controllers
  1. Planning the Placement of Domain Controllers and Global Catalog Servers
  2. Planning the Placement of Operations Masters
• Planning, Implementing, Managing, and Troubleshooting Group Policy
  1. Planning a Group Policy Strategy
  2. Configuring Security by Using Group Policy
  3. Managing Software by Using Group Policy
  4. Troubleshooting Group Policy

2299: Managing and Maintaining a Microsoft Windows Server 2003 Environment for an MCSA on Windows 2000 (2 days)   

Course Objectives

• Identify the systems administration tasks in Windows Server 2003 that are new or different from the tasks performed in Windows 2000.
• Manage user, computer, and group accounts in a Windows Server 2003 Active Directory-based environment.
• Use the Group Policy Management Console (GPMC) to manage Group Policy.
• Manage resources and security.
• Configure and manage Domain Name System (DNS).
• Manage servers in remote locations.
• Manage Terminal Services.
• Manage Internet Information Services (IIS) 6.0 Web Services.
• Maintain computers that run Windows operating systems by implementing and managing Software Update Services.
• Prepare for and implement disaster recovery solutions.

Course Outline

• Introduction to Systems Administration in Windows Server 2003
  1. Identify the products in the Windows Server 2003 family.
  2. Describe the tools and resources available to perform tasks throughout the course.
• Managing Users, Computers, and Groups
  1. Create user accounts by using CSVDE.
  2. Create user accounts by using the dsadd command.
  3. Modify the properties of multiple accounts.
  4. Create computer accounts by using the dsadd command.
  5. Create groups by using the dsadd command.
  6. Add members to a group by using the dsmod command.
  7. Copy the properties from an existing account when creating a new account.
  8. Find Active Directory objects.
  9. Move an Active Directory object by using the drag and drop technique of management in Active Directory Users and Computers.
  10. Reset computer accounts.
  11. Describe the effect of resetting passwords in Windows Server 2003.
  12. Determine the effective permissions on an Active Directory object.
• Using the GPMC to Manage Group Policy
  1. Implement Group Policy by using the GPMC.
  2. Manage Group Policy Objects (GPO) by using the GPMC
  3. Use Group Policy Results to troubleshoot Group Policy-related issues.
  4. Use Group Policy Modeling to experiment with possible Group Policy configurations.
• Managing Resources and Security
  1. Determine the effective NTFS permissions for files and folders.
  2. Change the owner for an existing file or folder.
  3. Create custom security templates.
  4. Apply security templates by using Group Policy.
  5. Configure NTFS permissions by using security templates.
  6. Audit security settings by using Security Configuration and Analysis.
• Managing DNS
  1. Install DNS by using the Manage Your Server tool.
  2. Create forward lookup zones.
  3. Create reverse lookup zones.
  4. Configure DNS conditional forwarding.
  5. Configure DNS zones
  6. Create DNS stub zones.
• Managing Servers
  1. Create desktop shortcuts that run the Run as command.
  2. Connect to a remote server by using MMC snap-in tools.
  3. Connect to a remote server by using the Remote Desktop Connection utility.
  4. Determine the best tool to use for remote administration in specific situation.
  5. Configure client connection speed for the Remote Desktop Connection utility.
  6. Configure auto reconnect for the Remote Desktop Connection utility.
• Managing Terminal Services
  1. Install Terminal Services.
  2. Install a Terminal Services Licensing server.
  3. Configure Terminal Services
  4. Manage user sessions by using Terminal Services Manager.
  5. Diagnose and resolve issues related to Terminal Services security.
• Managing IIS 6.0 Web Services
  1. Install IIS 6.0
  2. Configure authentication
  3. Install ASP.NET
  4. Allow ASP.NET in Web service extensions
  5. Manage ASP.NET configuration files
  6. Implement Web applications
  7. Implement application pooling
  8. Manage the IIS 6.0 metabase
  9. Manage an IIS server in a remote location
  10. Monitor and optimize IIS 6.0
• Maintaining Software by Using Software Update Services
  1. Install and configure SUS on a server.
  2. Configure automatic updates.
  3. Use Group Policy to configure SUS clients.
  4. Manage a software update infrastructure.
  5. Back up and restore an SUS configuration.
  6. Test an SUS implementation.
• Managing Disaster Recovery
  1. Use ASR to back up and restore a server.
  2. Restore data from shadow copies.
  3. Roll back to a previous version of a device driver.
  4. Configure security for backup operations.
  5. Troubleshoot problems associated with restoring data.

2823: Implementing and Administering Security in a Microsoft Windows Server 2003 Network (5 days)   

Course Objectives

• Plan and configure an authorization and authentication strategy in a multi-forest organization.
• Install, configure, and manage a certification authority (CA).
• Configure, deploy, and manage certificates.
• Plan, implement, and troubleshoot smart card certificates.
• Plan, implement, and troubleshoot Encrypting File System (EFS).
• Plan, configure, and deploy a secure member server baseline.
• Plan, configure, and implement secure baselines for server roles.
• Plan, configure, implement, and deploy a secure client computer baseline.
• Plan and implement Software Update Services.
• Plan, implement, and troubleshoot data transmission security.
• Plan and implement security for wireless networks.
• Plan and implement perimeter security with Internet Security and Acceleration Server (ISA) 2000.
• Secure remote access.

Course Outline

• Planning and Configuring an Authorization and Authentication Strategy
  1. Groups and Basic Group Strategy in Windows Server 2003
  2. Creating Trusts in Windows Server 2003
  3. Planning, Implementing, and Maintaining an Authorization Strategy Using Groups
  4. Components of an Authentication Model
  5. Planning and Implementing an Authentication Strategy
• Installing, Configuring, and Managing Certification Authorities
  1. Introduction to PKI and Certification Authorities
  2. Installing a Certification Authority
  3. Managing a Certification Authority
  4. Backing Up and Restoring a Certification Authority
• Configuring, Deploying, and Managing Certificates
  1. Configuring Certificate Templates
  2. Deploying and Revoking User and Computer Certificates
  3. Managing Certificates
• Planning, Implementing, and Troubleshooting Smart Card Certificates
  1. Introduction to Multifactor Authentication
  2. Planning and Implementing a Smart Card Infrastructure
  3. Managing and Troubleshooting a Smart Card Infrastructure
• Planning, Implementing, and Troubleshooting Encrypting File System
  1. Introduction to EFS
  2. Implementing EFS in a Standalone Microsoft Windows XP Environment
  3. Planning and Implementing EFS in a Domain Environment with a PKI
  4. Implementing EFS File Sharing
  5. Troubleshooting EFS
• Planning, Configuring, and Deploying a Secure Member Server Baseline
  1. Overview of a Member Server Baseline
  2. Planning a Secure Member Server Baseline
  3. Configuring Additional Security Settings
  4. Deploying Security Templates
• Planning, Configuring, and Implementing Secure Baselines for Server Roles
  1. Configuring Security for Domain Controllers and DNS Servers
  2. Configuring Security for DHCP and WINS Servers
  3. Configuring Security for File and Print Servers
• Planning, Configuring, Implementing, and Deploying a Secure Client Computer Baseline
  1. Planning and Implementing a Secure Client Computer Baseline
  2. Configuring and Deploying a Client Computer Baseline
  3. Planning and Implementing a Software Restriction Policy
  4. Implementing Security for Mobile Clients
• Planning and Implementing Software Update Services
  1. Introduction to Software Update Services and Update Management
  2. Planning an Update Management Strategy
  3. Implementing an SUS Infrastructure
• Planning, Deploying, and Troubleshooting Data Transmission Security
  1. Planning, Deploying, and Troubleshooting Data Transmission Security
  2. Introducing IPSec
  3. Planning Data Transmission Security
  4. Implementing Secure Data Transmission Methods
  5. Troubleshooting IPSec Communications
• Planning and Implementing Security for Wireless Networks
  1. Introduction to Securing Wireless Networks
  2. Implementing 802.1x Authentication
  3. Planning a Secure WLAN Strategy
  4. Implementing a Secure WLAN
  5. Troubleshooting Wireless Networks
• Planning and Implementing Perimeter Security with Internet Security and Acceleration Server 2000
  1. Introduction to Internet Security and Acceleration Server 2000
  2. Installing ISA Server 2000
  3. Securing a Perimeter Network with ISA Server 2000
  4. Publishing Servers on a Perimeter Network
  5. Securing ISA Server Computers
• Securing Remote Access
  1. Introduction to Remote Access Technologies and Vulnerabilities
  2. Planning a Remote Access Strategy
  3. Deploying Network Access Quarantine Control Components

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  Carmille A. - Highly-skilled in graphics and web software including Adobe CS3, CS4 & CS5 Photoshop, Dreamweaver, Illustrator, InDesign, Captivate, Acrobat and Quark; - Expert in Microsoft Office, including Excel, Word and PowerPoint. Licensed Application Instructor and Microsoft Certified Trainer since 2000. - Over 20 years of experience as Creative Director for multinational corporations such as McCann Erickson, Lintas, and Publicis. Bio: Carmille has been a Licensed Application Instructor and Microsoft Certified Trainer for years. She specializes in web development, business productivity and digital media applications such as SharePoint, Quark and the Adobe Creative Suite as well as numerous programming languages including XML, XHMTL, HTML and CSS. Carmille is passionate about educating and has a unique talent for making complex design and development principals seem "easy" to students from all levels of expertise. She currently teaches Adobe Graphic and Web Designer, Microsoft Office Specialist, SharePoint End User and the acclaimed Website Development Professional courses at NetCom Learning. Her 20+ years of experience as Creative Director for multinational corporations bring a special and innovative approach to her classes at NetCom Learning.

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  Michael G. - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses. - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning. Bio: Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses. Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

  Mingya (Alan) T. - MBA in Information System from Montclair University, NJ. - Onsite training on behalf of Microsoft to numerous companies, including CITI Group Lehman Brothers, Prudential Insurance Company, Toshiba, and KPMG. - Microsoft Certified Trainer (MCT) since 2001. Bio: Alan is a highly experienced Microsoft Certified Trainer. In addition to his MBA in Information System, he is a member of the Microsoft Gold Certified Partner and has done onsite training for companies such as CITI Group Lehman Brothers, Prudential Insurance Company, Toshiba, and KPMG; on behalf of Microsoft. Alan has been teaching at NetCom Learning since 2007, focusing on SharePoint, .NET, and BizTalk.

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• Actual Client Testimonials

  May 15 2012 Good training, great instructor. -Kenneth C. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 The experience was everything I had hoped for plus more. Our instructor was very knowledgeable and great at presenting the content in a way that was easy to understand. -Zehrudin N. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 Instructor is very good at explaining things that are difficult to comprehend sometimes and he does it in a way that helps you better understand. -Juan G. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 Instructor knowledge of the product was in depth. Excellent training and real world example. Explained the course in easy manner to understand. -David T. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 I have enjoyed my training class and training facilities. I will come back. -James M. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 11 2012 Been to NetCom several times and it's always been satisfying with the training area and staff. -Sal I. Course(s) Taken Microsoft Windows Server 2008

  
  

  May 02 2012 I have never learned and retained this much information in such a short period of time, everything about my experience has been positive. -Adam W. Course(s) Taken MCTS and MCITP: Windows 7 Configuration and Desktop Support Technician - Boot Camp

  
  

  Apr 20 2012 Overall great experience. Was very pleased with the way the course was handled by the instructor. -A. Moctezuma Course(s) Taken Programming in C# with Microsoft .NET Framework 4

  
  
• Real world Client Case Studies
  
  

  Great Plains training & certification

  Published On: 14 April 2008

  Customer: Washington State Penitentiary

  Location: Walla Walla, WA, US

  Industry: State & Local Government

  The Department of Corrections, Washington State in collaboration with its criminal justice partners, contributes to staff and community safety and hold offenders accountable through administration of criminal sanctions and effective re-entry programs. The Department of Corrections is responsible for administering adult corrections programs operated by the State of Washington. This includes state correctional institutions and programs for offenders supervised in the community.

  Business Needs: The Department of Corrections IT networking department used Microsoft Dynamics GP integrated with Microsoft SQL Server as an accounting solution to automate their processes. But their employees were not trained in GP so they outsourced the maintenance to the Partner from whom they bought the software. The Partner had initially configured and implemented the software for them, but was now also responsible for regular maintenance. However, the Department of Corrections wanted to reduce the costs of outsourcing by getting their own employee trained on GP. They decided to get six people trained and NetCom sold them the value of getting the master certification for installation and configuration, financials, inventory and order processing for their team.   Solution: NetCom created a custom training plan for them to satisfy all their needs. NetCom provided them with fifteen days of onsite training. The training prepared them for SQL server elective to get master certification in GP 9. The training solution included modules from Financial, Installation, Configuration, Inventory and order processing along with SQL Server training. NetCom provided them with exam vouchers, books and custom certification preparation they need for the training.The six students trained were the ones responsible for the Department of Corrections networks for the entire state of Washington. Instead of continuing to hire experts to administer and maintain their system, they invested in education to raise their own in house GP experts.   Training: Courses Taken 2072: Microsoft SQL Server 2000 System Administration 8505: Installation and Configuration in Microsoft Dynamics GP 9.0 8508: Receivables Management I in Microsoft Dynamics GP 9.0 8509: Payables Management I in Microsoft Dynamics GP 9.0 8510: Bank Reconciliation I in Microsoft Dynamics GP 9.0 8511: Fixed Assets I in Microsoft Dynamics GP 9.0 8512: Inventory in Microsoft Dynamics GP 9.0 8513: Purchase Order Processing in Microsoft Dynamics GP 9.0 8514: Sales Order Processing in Microsoft Dynamics GP 9.0 8506+8507: Foundation I and General Ledger I in Microsoft Dynamic GP 9.0 - Accelerated Version Packages Purchased MCDBA: Microsoft Certified Database Administrator (Core) Microsoft Dynamics GP 9.0 - Installation and Configuration Microsoft Dynamics GP 9.0 - Financials - Accelerated Microsoft Dynamics GP 9.0 - Inventory and Order Processing   Benefits: The training helped improved their productivity. They cut down their costs significantly by implementing the software in-house rather than outsourcing. Microsoft Dynamics GP integrated with Microsoft SQL Server training from NetCom helped them deliver on a long-term vision of community safety by installing and configuring their financials by inventory and order processing.

  
  

  USS-POSCO - Microsoft .NET 2.0 Development

  Published On: 18 November 2009

  Customer: USS-POSCO Industries

  Location: Pittsburgh, PA, US

  Industry: Metals & Mining::Steel Production

  The USS-POSCO steel finishing plant is owned and operated by USS-POSCO Industries (UPI), a joint venture company established by U. S. Steel Corporation and POSCO, of the Republic of Korea. The first Pittsburgh steel facility opened in 1910 as a 60-man foundry under the name Columbia Steel. Consisting of one building and a single 150-ton open hearth, the plant furnished steel castings for the dredging, lumber and shipping industries. Today, UPI manufactures cold rolled, galvanized and tin mill products from hot rolled steel. With the support of nearly 1,000 hourly and salaried employees, UPI ships steel daily to more than 150 customers, primarily in the thirteen western states.

  Business Needs: The need arose when [USS-POSCO] management decided to purchase a third party software package for HR & Payroll. As a traditional IBM Mainframe COBOL and Java shop, they needed to ensure that the new applications would integrate seamlessly with the existing legacy and Java applications. The new software was developed in the Microsoft .NET 3.5 platform, and at the time of purchase they had no formal training in Microsoft Development Tools and Platforms. USS-POSCO looked around for public courses and found that either there were no suitable courses available or those that were offered publicly conflicted with their work schedules.   Solution: NetCom quickly delivered a complete private training solution to USS-POSCO's doorstep in Pittsburgh, PA. "NetCom's solution was perfect from the quality of the courseware, delivery and timely schedule stand point. After an initial consultation with a NetCom representative, we were able to understand each other and quickly came up with a plan of execution for customized courses in a very tight schedule. As all the students were experienced programmers, we wanted our training to be concise and compact. After further discussions with the potential trainers and consultants, a course detail was drawn up, and we had a chance to review the course outline before approving it. The training courses were conducted on site and our employees were happy not having to travel. The all inclusive cost was just right. We are happy to say that the training course was delivered by a well experienced and competent instructor." - Liung Ling, Senior Programmer, USS-POSCO   Training: Courses Taken 2124: Programming with C# 2956: Core Foundations of Microsoft .NET 2.0 Development Packages Purchased MCSD: Microsoft Certified Solution Developer (C#.Net Track) MCTS: .NET 3.5 ADO.NET and ASP.NET Application   Benefits: USS-POSCO was able to gain the necessary skills to complement their programming knowledge and facilitate a successful transition into the Microsoft Development Tools and .NET platforms. NetCom was able to service the needs of USS-POSCO within their tight schedule, by condensing a great deal of knowledge into 4 days of intensive, customized training. Because the students were experienced programmers they were able to dictate and thrive in this fast pace. NetCom provided an experienced instructor and shipped all authorized course materials to USS-POSCO. Since the employees did not have to travel, there was minimal down-time and maximum Return on Investment. "After four very intense days of learning, we feel that we have gained a great deal. Thank you." - Liung Ling, Senior Programmer, USS-POSCO

  
  

  Providing certification training for QWEST

  Published On: 14 April 2008

  Customer: Qwest Communications

  Location: Denver, CO, US

  Qwest® is a leading provider of voice, video and data services across America and the world. For more than a century, homes and businesses have relied on our dependable dial tone connection. Qwest's employees, approximately 40,000, are committed to delivering world-class products backed by unmatched customer service. Whether you're a single household, a small business or a global corporation, from voice to data to video, Qwest has a solution just for you.

  Business Needs: Qwest was looking to expand its operations and needed key in-house IT expertise to scale its operations. Their technicians needed to gain systems engineer skills to achieve this.   Solution: NetCom create a custom class for Qwest and provided certification training to two groups of eight students each. Each group went through six weeks of training focused on MCSE training and certification. Qwest flew in the students from national locations to a central training facility.   Training: Courses Taken 2272: Implementing and Supporting Microsoft Windows XP Professional 2285: Installing, Configuring, and Administering Microsoft Windows XP Professional Consulting Service Packages Purchased MCSA, MCSE 2003, Windows XP - Accelerated Microsoft Windows XP Consulting Service   Benefits: The training went very well and Qwest was very satisfied with NetCom's certification training approach. They were able to connect better with their customers by earning the MCSE certifications as their customers actually value Qwest more with the MCSE credentials. The MCSE certification for Windows 2003 helped them significantly to go beyond providing the basic skills to show the specialized real-world capability to their customers and made their growth process easier.NetCom is also working on providing similar training to one more group, followed by Upgrade to Server 2008 training to two more groups.

  
  

  Customized SQL training for expert SQL users

  Published On: 14 April 2008

  Customer: Gold Bridge Partners, Inc.

  Location: Augusta, ME

  Industry: Computer Services::Information Technology Services

  Gold Bridge Partners, Inc. is a nationally-recognized web development and technology corporation located in Augusta, ME. For nearly a decade their team has been delivering technical and creative solutions for government, private businesses, and non-profit organizations. Gold Bridge's products and services include custom software development, web design, IT support, and much more. They understand the importance of a professional online presence for every business and organization. Their goal is to provide you with an attractive website and integrated tools to keep you on the cutting-edge.

  Business Needs: Gold Bridge Partners IT development team had been developing business log for years in middle tear application components developed in application languages such as Java, Perl, PHP, ASP/VB and .NET. In a recent project they included as much business logic as possible in the database (DB2 PL/SQL). They were considering developing their business logic more at the database level in the future, specifically for upcoming SQL Server / .NET projects. We want to be sure we are aware of best practices for coding T-SQL stored procedures and triggers and what unexpected issues or pitfalls we might be up against. We have many years experience developing software and some years experience writing T-SQL. We just want to make sure we know what we're doing before we try to write the entire business logic layer in T-SQL. We want to bring our already experienced developers to the EXPERT level. said Jonathan Williams, IT development manager for Gold Bridge.   Solution: Since the intended audience was a very advanced group of SQL users, NetCom created a custom onsite training class for them using Microsofts MCITP SQL 2005 advanced Business Intelligence Program. NetComs subject matter expert (SME) created a custom plan for them making sure the custom training gave enough time to make the training effective. The final training was scheduled as a four day class for five of their employees, and took into consideration their budget constraints.   Training: Courses Taken 2794: Designing a Business Intelligence Solution for the Enterprise Using Microsoft SQL Server 2005 Packages Purchased MCITP: SQL Server 2005 - Business Intelligence Developer   Benefits: The training went very well. We are pleased. James (our SME) was both fun and informative. The training that we have received has aided us greatly in our development efforts said Jonathan. With NetComs database training, they were able to develop their business logic at the database level effectively.

  
  

  Custom Great Plains and BizTalk Training

  Published On: 14 April 2008

  Customer: Universidad de las Americas Puebla

  Location: Puebla, Mxico

  Industry: Education::Colleges & Universities

  The Universidad de las Américas Puebla (UDLA) was founded in 1940 as the Mexico City College and the first twelve students graduated in 1944. The Universidad de las Américas was accepted as a member of the Southern Association of Colleges and Schools (SACS) in 1959.The UDLA's academic programs have been officially accredited by the Department of Public Education since 1976. In 1985 the university officially changed its name to Fundación Universidad de las Américas Puebla.

  Business Needs: "We need to learn more about Great Plains and the different options we have to extend its functionality" said Hugo Lopez, Training coordinator of Universidad de las Americas Puebla. UDLA had implemented Microsoft Dynamics GP as an Enterprise Resource Planning (ERP) but was having problems with its implementation as people in their IT department were not trained in GP. UDLA started looking for GP training in Mexico but was unsuccessful in finding the training to satisfy their needs. When UDLA contacted NetCom, they wanted to send two people to US for the Dynamics GP training.   Solution: Universidad de las Americas Pueblas goal was to gain the in-depth knowledge to customize and implement Microsoft Dynamics GP using Dexterity. Since there was no official courseware for Dexterity, NetCom created custom training as per their needs. NetCom also provided them custom training at their site in Mexico where they could train a group of employees. This also helped them circumvent immigration issues with their employees getting VISA to the US.NetCom sent a bilingual (English and Spanish speaking) GP instructor to run the custom class for them. The training went on for three weeks and was very successful. "My Team and I are very happy with the training and with the instructor (hes a person who really knows a lot about the product). This training is going to be very useful in the projects that we are working on. We are so happy, that we are interested in some additional training" said Hugo. UDLA also requested BizTalk Server training for econnect. Again, NetCom created another custom plan for econnect training which was conducted over eight days.   Training: Courses Taken 2933: Developing Business Process and Integration Solutions Using Microsoft BizTalk Server 2006 2934: Deploying and Managing Business Process and Integration Solutions Using Microsoft BizTalk Server 2006 8507: General Ledger I in Microsoft Dynamics GP 9.0 8517: Report Writer in Microsoft Dynamics GP 9.0 8518: Business Portal Installation and Configuration in Microsoft Dynamics GP 8519: Microsoft Dynamics GP Integration Manager 8520: Modifier with Visual Basic with Applications (VBA) in Microsoft Dynamics GP 9.0 8597: General Ledger II in Microsoft Dynamics GP 9.0 Consulting Service Packages Purchased MCTS: BizTalk Server 2006 Microsoft Dynamics GP 9.0 - Other Consulting Service   Benefits: Universidad de las Americas Pueblas IT department had already implemented Microsoft Dynamics GP as an (ERP) but now they were able to use its full functionality. They were very satisfied with the whole training and were able to customize Microsoft Dynamics GP and integrate it with the other applications with associated technology. They were also able to integrate econnect with BizTalk very efficiently.

  
  

  Global Vista Training for international law firm

  Published On: 14 April 2008

  Customer: Latham & Watkins

  Location: US and Paris, France; Brussels, Belgium; Hong Kong

  Business Needs: Keeping up with the cutting edge technology and service their clients in the best possible way, Latham and Watkins required a stable and reliable IT infrastructure, so they decided to migrate from Microsofts Windows XP to Windows Vista. But they realized that to successfully integrate Vista in their organization and getting full advantage of Vista applications, their tech team requires the right training. So they turned to NetCom in search to satisfy their training needs. What we really need is a course that updates our Tech Support skills from XP to Vista said Diane, Latham & Watkins training development manager.   Solution: Latham & Watkins was looking to run a series of 2 day custom Vista classes over 2-3 months at their several offices around the U.S. & worldwide that require this training. After understanding their training needs, NetComs lead Microsoft Subject Matter Expert (SME) and training logistics team put together a customized version of Vista courses 5115 and 5118 that would address the needs of Latham & Watkins. They wanted to include the introduction to Vista and the Aero Interface and IE 7.0 and take out any reference to Bit locker, Defender, and Firewall. A custom class with the custom course curriculum was created and held and multiple locations globally.   Training: Courses Taken 5118: Maintaining and Troubleshooting Windows Vista Computers 5115: Installing and Configuring the Windows Vista Operating System Consulting Service Packages Purchased MCTS: Windows Vista Configuration MCITP: Enterprise Support Technician Consulting Service   Benefits: NetComs training made for an effective transition from Windows XP to Vista for Latham & Watkins. They were very pleased with NetComs SMEs two day custom Vista training.The training was eventually held at several locations within the US and four other cities globally Paris, France; Brussels, Belgium; Hong Kong, China and Hamburg, Germany.

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