Cisco - Other Training Package

About the Cisco - Other

IP6FD - IPv6 Fundamentals, Design, and Deployment (5 days)   

Course Objectives

• Describe the factors that led to the development of IPv6 and possible uses of this new IP structure
• Describe the structure of the IPv6 address format, how IPv6 interacts with data link layer technologies, and how IPv6 is supported in Cisco IOS Software
• Implement IPv6 services and applications
• Understand the updates to IPv4 routing protocols needed to support IPv6 topologies
• Understand multicast concepts and IPv6 multicast specifics
• Evaluate the scenario and desired outcome and identify the best transition mechanism for the situation
• Describe security issues, how security for IPv6 is different than for IPv4, and emerging practices for IPv6-enabled networks
• Describe the standards bodies that define IPv6 address allocation, in addition to one of the leading IPv6 deployment issues-multihoming
• Describe the deployment strategies that service providers might consider when deploying IPv6
• Describe case studies for enterprise, service provider, and branch networks

Course Outline

• Module 1: Introduction to IPv6
  1. Lesson 1: Explaining the Rationale for IPv6
  2. Lesson 2: Evaluating IPv6 Features and Benefits
  3. Lesson 3: Understanding Market Drivers
• Module 2: IPv6 Operations
  1. Lesson 1: Understanding the IPv6 Addressing Architecture
  2. Lesson 2: Describing the IPv6 Header Format
  3. Lesson 3: Enabling IPv6 on Hosts
  4. Lesson 4: Enabling IPv6 on Cisco Routers
  5. Lesson 5: Using ICMPv6 and Neighbor Discovery
  6. Lesson 6: Troubleshooting IPv6
• Module 3: IPv6 Services
  1. Lesson 1: IPv6 Mobility
  2. Lesson 2: Describing DNS in an IPv6 Environment
  3. Lesson 3: Understanding DHCPv6 Operations
  4. Lesson 4: Understanding QoS Support in an IPv6 Environment
  5. Lesson 5: Using Cisco IOS Software Features
• Module 4: IPv6-Enabled Routing Protocols
  1. Lesson 1: Routing with RIPng
  2. Lesson 2: Examining OSPFv3
  3. Lesson 3: Examining Integrated IS-IS
  4. Lesson 4: Examining EIGRP for IPv6
  5. Lesson 5: Understanding MP-BGP
  6. Lesson 6: Configuring IPv6 Policy-Based Routing
  7. Lesson 7: Configuring FHRP for IPv6
  8. Lesson 8: Configuring Route Redistribution
• Module 5: IPv6 Multicast Services
  1. Lesson 1: Implementing Multicast in an IPv6 Network
  2. Lesson 2: Using IPv6 MLD
• Module 6: IPv6 Transition Mechanisms
  1. Lesson 1: Implementing Dual-Stack
  2. Lesson 2: Describing IPv6 Tunneling Mechanisms
• Module 7: IPv6 Security
  1. Lesson 1: Configuring IPv6 ACLs
  2. Lesson 2: Using IPsec, IKE, and VPNs
  3. Lesson 3: Discussing Security Issues in an IPv6 Transition Environment
  4. Lesson 4: Understanding IPv6 Security Practices
  5. Lesson 5: Configuring Cisco IOS Firewall for IPv6
• Module 8: Deploying IPv6
  1. Lesson 1: Examining IPv6 Address Allocation
  2. Lesson 2: Understanding the IPv6 Multihoming Issue
  3. Lesson 3: Identifying IPv6 Enterprise Deployment Strategies
• Module 9: IPv6 and Service Providers
  1. Lesson 1: Identifying IPv6 Service Provider Deployment
  2. Lesson 2: Understanding Support for IPv6 in MPLS
  3. Lesson 3: Understanding 6VPE
  4. Lesson 4: Understanding IPv6 Broadband Access Services
• Module 10: IPv6 Case Studies
  1. Lesson 1: Planning and Implementing IPv6 in Enterprise Networks
  2. Lesson 2: Planning and Implementing IPv6 in Service Provider Networks
  3. Lesson 3: Planning and Implementing IPv6 in Branch Networks

ICSNS - Implementing Cisco Storage Networking Solutions (5 days)   

Course Objectives

• Identify the components, services, and features of the MDS 9000 platform that can be used to improve the availability, scalability, performance, and manageability of the SAN
• Describe how to safely install the switch hardware and perform the initial software configuration process
• Explain how to implement the logical topology that is specified by a SAN design, so that connectivity between end devices can be verified and traffic management features applied
• Describe how to use FCIP to implement appropriate solutions for SAN extension
• Use Cisco MDS 9000 Series Switch diagnostic tools to diagnose SAN problems and common configuration errors

Course Outline

• Module 1: Cisco MDS 9000 Platform
  1. Lesson 1: Introducing the MDS 9000 Platform
  2. Lesson 2: System Architecture
  3. Lesson 3: Using Intelligent Fabric Services
  4. Lesson 4: Implementing Integrated Management
• Module 2: System Installation and Initial Configuration
  1. Lesson 1: Installing Switch Hardware
  2. Lesson 2: Performing the Initial Switch Configuration
  3. Lesson 3: Installing and Licensing Cisco NX-OS Software
  4. Lesson 4: Configuring the Call Home Feature
• Module 3: Building Virtual SANs
  1. Lesson 1: Configuring VSANs
  2. Lesson 2: Managing Domains
  3. Lesson 3: Using Distributed Device Aliases
  4. Lesson 4: Configuring Interfaces
  5. Lesson 5: Configuring PortChannels
  6. Lesson 6: Configuring Fabric Services
  7. Lesson 7: Improving Management Security
  8. Lesson 8: Implementing Zones
• Module 4: Implementing FCIP
  1. Lesson 1: FCIP Protocol Overview
  2. Lesson 2: Configuring FCIP
  3. Lesson 3: Configuring FCIP High Availability
  4. Lesson 4: Implementing IVR for SAN Extension
  5. Lesson 5: Tuning FCIP Performance
• Module 5: Troubleshooting Tools and Scenarios
  1. Lesson 1: Using Diagnostic Tools and Methodologies
  2. Lesson 2: Capturing and Analyzing SAN Traffic
  3. Lesson 3: Troubleshooting SAN Configuration

CWLMS - Implementing CiscoWorks LMS (5 days)   

Course Objectives

• Describe fundamental network management concepts and introduce the features of CiscoWorks LMS 4.0
• Install CiscoWorks LMS 4.0, log into the portal for the first time, and use the Getting Started workflow to configure the server
• Explore and customize the dashboards in My Menu, manage portlets, and change the portal layout
• Manage the network device inventory
• Manage network device configurations and software images.
• Monitor and troubleshoot the network
• Use the Work Centers to perform complete lifecycle management of network devices
• Perform advanced administration tasks in CiscoWorks LMS

Course Outline

• Module 1: Introduction to CiscoWorks LMS 4.0
  1. Lesson 1: Defining Network Management
  2. Lesson 2: Exploring the Network Management Process
  3. Lesson 3: Introducing CiscoWorks LMS 4.0
• Module 2: Getting Started
  1. Lesson 1: Installing CiscoWorks LMS 4.0
  2. Lesson 2: Logging into CiscoWorks LMS 4.0
  3. Lesson 3: Using the Getting Started Workflow
• Module 3: My Menu
  1. Lesson 1: Understanding My Menu
  2. Lesson 2: Managing Dashboards, Portlets, and Portal Layout
• Module 4: Inventory Management
  1. Lesson 1: Collecting Inventory and End User Information
  2. Lesson 2: Performing Device Administration
  3. Lesson 3: Viewing and Creating Inventory, User Tracking, and Switch Port Reports
  4. Lesson 4: Using Inventory Tools
• â?¢Module 5: Configuration and Software Management
  1. Lesson 1: Managing the Configuration Archive
  2. Lesson 2: Verifying Configuration Compliance
  3. Lesson 3: Using Configuration Tools
  4. Lesson 4: Using Configuration Workflows
• Module 6: Network Monitoring and Troubleshooting
  1. Lesson 1: Visualizing the Network with Topology Services
  2. Lesson 2: Monitoring Network Performance
  3. Lesson 3: Monitoring Network Response Time
  4. Lesson 4: Monitoring Syslog Messages
  5. Lesson 5: Monitoring Network Faults
  6. Lesson 6: Using Troubleshooting Tools
• Module 7: CiscoWorks LMS Work Centers
  1. Lesson 1: Using the Smart Install Work Center
  2. Lesson 2: Using the Identity Work Center
  3. Lesson 3: Using the Auto Smartports Work Center
  4. Lesson 4: Using the EnergyWise Work Center
• Module 8: CiscoWorks LMS Administration
  1. Lesson 1: Using the Trust Management Menu
  2. Lesson 2: Managing Collection Settings
  3. Lesson 3: Performing Network Administration Tasks
  4. Lesson 4: Performing System Administration Tasks
  5. Lesson 5: Performing Other Administrative Tasks

IASNS - Implementing Cisco Advanced Storage Networking Solutions (5 days)   

Course Objectives

• Implement a SAN with multiple virtual fabrics using the complete range of features and capabilities that are provided by the Cisco MDS platform, so that the SAN demonstrates high availability, scalability, performance, and interoperability
• Configure and use fabric management, performance management, and security services on the Cisco MDS platform so that the SAN can be effectively managed, tuned, and secured
• Diagnose and correct software configuration issues and inoperable hardware components, so that the problems are resolved with minimal disruption to the SAN environment
• Identify and configure the appropriate iSCSI features to meet customer requirements

Course Outline

• Module 1: Building Enterprise SAN Fabrics
  1. Using IVR in the Enterprise SAN
  2. Tuning Fabric Performance
  3. Implementing Cisco Data Mobility Manager
  4. Building Heterogeneous Fabrics
  5. Understanding and Configuring the FCoE Protocol
• Module 2: Management and Security Services Implementation
  1. Implementing the Management Infrastructure
  2. Monitoring Health and Performance
  3. Configuring AAA Services
  4. Implementing Fabric and Port Security
  5. Implementing Cisco Storage Media Encryption
• Module 3: Advanced Troubleshooting
  1. Reviewing Basic Troubleshooting Tools
  2. Capturing Protocol Traces
  3. Using Physical Port Diagnostics
  4. Troubleshooting Combined Generation Line Cards and Hardware Components
  5. Troubleshooting Fx Port Issues
  6. Troubleshooting the Data Path
  7. Troubleshooting Cisco Fabric Manager and Cisco Device Manager
• Module 4: iSCSI Implementation
  1. Understanding the iSCSI Protocol
  2. Configuring Basic iSCSI
  3. Implementing iSCSI Options
  4. Deploying iSLB

DCNI-2 - Implementing Cisco Data Center Networking Infrastructure 2 (5 days)   

Course Objectives

• Understand the enhancements associated with the Cisco NX-OS Software
• Understand product placement for the Cisco Nexus Platform Family
• Describe the migration of data center architectures, including unified I/O and unified fabric

Course Outline

• Module 1: Using the Cisco Nexus 7000 in Data Center Networks
  1. Lesson 1: Understanding the Cisco Nexus 7000 Series Switches
  2. Lesson 2: Overview of the Cisco Nexus 7000
  3. Lesson 3: Introducing the Virtual Device Contexts in the Cisco Nexus 7000
  4. Lesson 4: Managing the Cisco Nexus 7000
  5. Lesson 5: Cisco Nexus 7000 and NX-OS Layer 2 Protocols and Features
  6. Lesson 6: Cisco Nexus 7000 and NX-OS Layer 3 Protocols and Features
  7. Lesson 7: Cisco Nexus 7000 and Cisco NX-OS Quality of Service
  8. Lesson 8: Cisco Nexus 7000 and Cisco NX-OS Security Lesson 9: Troubleshooting
  9. Lesson 9: Troubleshooting
• Module 2: Using the Cisco Nexus 5000 and 2000 in Data Center Networks
  1. Lesson 1: Overview of the Cisco Nexus 5000 and 2000
  2. Lesson 2: Understanding Fibre Channel
  3. Lesson 3: Implementing an FCoE Network Using Cisco Nexus 5000 Switches

DCUCI - Data Center Unified Computing Implementation (5 days)   

Course Objectives

• Explain how Cisco Unified Computing System addresses key management challenges in data center server environments
• Describe the Cisco UCS B-Series and C-Series system architectures, hardware components, and field-installable options
• Explain how to connect to and manage Cisco Unified Computing System components
• Configure Cisco UCS B-Series blade servers with Cisco UCS Manager
• Configure Cisco UCS C-Series blade servers with Cisco IMC
• Explain the connectivity requirements for the Cisco UCS platform
• Configure server profiles to allocate physical resources
• Configure maintenance tasks
• Configure high availability at the LAN, SAN, and server NIC level
• Identify common deployment scenarios for Cisco Unified Computing System
• Troubleshoot common LAN and SAN connectivity issues
• Troubleshoot service profile issues
• Configure Cisco Nexus 1000V in a VMware vSphere 4.1 environment
• Configure Cisco UCS Manager to support VMware PTS
• Configure Cisco UCS Manager to support VMware DirectPath I/O

Course Outline

• Module 1: Review of Data Center Unified Computing Implementation E-Learning
  1. Lesson 1: Brief Survey of Cisco Data Center Unified Computing Implementation E-Learning
• Module 2: Installation of the Cisco UCS C-Series Rack-Mount Servers
  1. Lesson 1: Updating Firmware Components of the Cisco UCS C-Series Rack-Mount Servers
• Module 3: Cisco IMC Configuration
  1. Lesson 1: Configuring Cisco IMC
  2. Lesson 2: Provisioning Server Hardware with Cisco IMC
• Module 4: Cisco UCS B-Series Hardware and Management
  1. Lesson 1: Describing Cisco UCS B-Series Hardware Components
  2. Lesson 3: Installing Cisco UCS B-Series Hardware
• Module 5: Cisco UCS Connectivity Configuration and Management
  1. Lesson 1: Configuring Cisco UCS B-Series Physical Connectivity
  2. Lesson 2: Exploring the Cisco UCS B-Series User Interfaces
  3. Lesson 3: Configuring Compute Node LAN Connectivity
  4. Lesson 4: Configuring Compute Node SAN Connectivity
• Module 6: Server Resources Implementation
  1. Lesson 1: Creating Identity and Resource Pools
  2. Lesson 2: Creating Service Profiles
  3. Lesson 3: Creating Service Profile Templates and Cloning Service Profiles
  4. Lesson 4: Managing Service Profiles
• Module 7: Virtual Server Networking
  1. Lesson 1: Evaluating the Cisco Nexus 1000V
  2. Lesson 2: Working with VMware Ethernet Networking
  3. Lesson 4: Installing and Configuring the Cisco Nexus 1000V Switch
  4. Lesson 5: Configuring Basic Cisco Nexus 1000V Networking
  5. Lesson 6: Configuring Cisco UCS Manager for VMware PTS
• Module 8: Cisco Unified Computing System Management and Maintenance
  1. Lesson 1: Implementing Cisco Unified Computing System Startup and Shutdown Procedures
  2. Lesson 2: Configuring Role-Based Access Control
  3. Lesson 3: Backing Up and Restoring the Cisco UCS Manager Database
  4. Lesson 4: Managing High Availability
  5. Lesson 5: Monitoring System Events
  6. Lesson 6: Managing and Upgrading Cisco UCS B-Series Firmware

ACUCM - Administering Cisco Unified Communications Manager (3 days)   

Course Objectives

• Describe the Cisco Unified Communications Manager network, service, and features
• Understand the importance of and configuration of redundancy and high availability in the enterprise network
• Describe user configuration and the user web interface
• Explain basic phone options and the use of BAT
• Explain the route plan and on-net/off-net calling
• Describe the various media resources, including conferencing and MOH
• Describe the basic phone features and use of hunt groups

Course Outline

• Module 1: Introduction to IP Telephony
  1. Lesson 1: Exploring IP Telephony
  2. Lesson 2: Describing Deployment Models
  3. Lesson 3: Understanding Advanced Multisite Features
• Module 2: Defining the Basic Configuration
  1. Lesson 1: Logging In to Cisco Unified Communications Manager
  2. Lesson 2: Examining Basic Server Configuration
  3. Lesson 3: Describing Multilevel Administration
  4. Lesson 4: Configuring DRS Backup and Restore Procedures
• Module 3: User Administration
  1. Lesson 1: Understanding User Configuration
  2. Lesson 2: Using the User Web Pages
• Module 4: Exploring Phone Registration and Cisco Unified IP Phones
  1. Lesson 1: Configuring System Parameters
  2. Lesson 2: Supporting Cisco Unified IP Phones
  3. Lesson 3: Exploring Phone Registration and IP Phone Communications
  4. Lesson 4: Utilizing the Bulk Administration Tool (BAT)
• Module 5: Basic Route Plan Configuration
  1. Lesson 1: Implementing Dial Plan Connectivity
  2. Lesson 2: Creating Route Plans
• Module 6: Route Filters and Digit Manipulation
  1. Lesson 1: Configuring Translation Patterns and Route Filters
  2. Lesson 2: Implementing Digit Manipulation
• Module 7: Class of Control
  1. Lesson 1: Defining Class of Control
  2. Lesson 2: Using Class of Control Features
• Module 8: Understanding Media Resources
  1. Lesson 1: Defining Media Resources
  2. Lesson 2: Exploring Media Resource Management
• Module 9: Features and Services
  1. Lesson 1: Describing Basic Features
  2. Lesson 2: Exploring Hunt Groups
  3. Lesson 3: Describing Phone Services

AUC - Administering Cisco Unity Connection (2 days)   

Course Objectives

• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Outline

• Module 1: Introduction to Cisco Unity Connection
  1. Lesson 1: Overview of Cisco Unity Connection
  2. Lesson 2: Navigating Cisco Unity Connection
  3. Lesson 3: Understanding Call Handlers, Users, and Call Flow
• Module 2: Configuration of Users and Contacts
  1. Lesson 1: Explaining Users and Contacts
  2. Lesson 2: Managing Multiple Users
• Module 3: Implementation of Features
  1. Lesson 1: Implementing the Dial Plan
  2. Lesson 3: Accessing Voice Messaging and User Features
  3. Lesson 4: Managing Distribution Lists
• Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
  1. Lesson 1: Designing an Audiotext Application
  2. Lesson 2: Using Cisco Unity Connection Tools and Reports
  3. Lesson 3: Using the DRS

QoS v2.3 - Implementing Cisco Quality of Service (5 days)   

Course Objectives

• Explain the need to implement QoS and explain methods for implementing and managing QoS.
• Identify and describe different models used for ensuring QoS in a network and explain key QoS mechanisms used to implement the models.
• Explain the use of MQC and Cisco AutoQoS to implement QoS on the network.
• Classify and mark network traffic to implement a policy defining QoS requirements.
• Use Cisco QoS queuing mechanisms to manage network congestion.
• Use Cisco QoS congestion avoidance mechanisms to reduce the effects of congestion on the network.
• Use Cisco QoS traffic policing and traffic shaping mechanisms to effectively limit the rate of network traffic.
• Use Cisco link efficiency mechanisms to improve the bandwidth efficiency of low-speed WAN links.
• Select the most appropriate QoS mechanisms for providing QoS using Cisco "best practices" in service provider and enterprise networks.

Course Outline

• Module 1: Introduction to QoS
  1. Lesson 1: Understanding the Need for QoS
  2. Lesson 2: Understanding QoS
  3. Lesson 3: Implementing QoS
• Module 2: The Building Blocks of QoS
  1. Lesson 1: Identifying Models for Implementing QoS
  2. Lesson 2: Understanding the Integrated Services Model
  3. Lesson 3: Understanding the Differentiated Services Model
  4. Lesson 4: Identifying QoS Mechanisms
• Module 3: Introduction to MQC and Cisco AutoQoS
  1. Lesson 1: Introducing Modular QoS CLI
  2. Lesson 2: Introducing Cisco AutoQoS VoIP
  3. Lesson 3: Introducing Cisco AutoQoS for the Enterprise
• Module 4: Classification and Marking
  1. Lesson 1: Understanding Classification and Marking
  2. Lesson 2: Using MQC for Classification
  3. Lesson 3: Using MQC for Class-Based Marking
  4. Lesson 4: Using NBAR for Classification
  5. Lesson 5: Configuring QoS Preclassify
  6. Lesson 6: Configuring QoS Policy Propagation via BGP
  7. Lesson 7: Configuring LAN Classification and Marking
  8. Lesson 8: Understanding QoS in the Life of a Packet
• Module 5: Congestion Management
  1. Lesson 1: Introducing Queuing
  2. Lesson 2: Understanding Queuing Implementations
  3. Lesson 3: Configuring FIFO and WFQ
  4. Lesson 4: Configuring CBWFQ and LLQ
  5. Lesson 5: Configuring LAN Congestion Management
• Module 6: Congestion Avoidance
  1. Lesson 1: Introducing Congestion Avoidance
  2. Lesson 2: Introducing RED
  3. Lesson 3: Configuring Class-Based Weighted RED
  4. Lesson 4: Configuring Explicit Congestion Notification
• Module 7: Traffic Policing and Shaping
  1. Lesson 1: Understanding Traffic Policing and Shaping
  2. Lesson 2: Configuring Class-Based Policing
  3. Lesson 3: Configuring Class-Based Shaping
  4. Lesson 4: Configuring Class-Based Shaping on Frame Relay Interfaces
  5. Lesson 5: Frame Relay Voice-Adaptive Traffic Shaping and Fragmentation
• Module 8: Link Efficiency Mechanisms
  1. Lesson 1: Understanding Link Efficiency Mechanisms
  2. Lesson 2: Configuring Class-Based Header Compression
  3. Lesson 3: Configuring Link Fragmentation and Interleaving
• Module 9: QoS Best Practices
  1. Lesson 1: Understanding Traffic Classification Best Practices
  2. Lesson 2: Deploying End-to-End QoS
  3. Lesson 3: Providing QoS for Security

DCUFI_4 - Implementing Cisco Data Center Unified Fabric v4.0 (5 days)   

Course Objectives

• Identify the Cisco Nexus product family, specifically the Cisco Nexus 7000 Switch chassis and components, the Cisco Nexus 5000 Switch, and the Cisco Nexus 2000 Fabric Extender
• Install the Cisco Nexus products in a Cisco Data Center Business Advantage environment
• Given a requirement, identify how to plan and implement virtual device contexts into the solution
• Evaluate the security features available on the Cisco Nexus 7000 Switch to identify which features should be implemented into a solution
• Evaluate and configure the Connectivity Management Processor on the Cisco Nexus 7000 Switch and identify the management options available
• Evaluate the service-level and network-level high availability of the Cisco Nexus switches and how to use the Cisco IOS In-Service Software Upgrade feature
• Discuss the Fibre Channel protocol including Fibre Channel addressing, flow control, and zoning
• Translate a given design into an implementation plan for configuring Fibre Channel over Ethernet on the Cisco Nexus switch
• Understand the processes, tools, and resources for troubleshooting the data center infrastructure, interconnectivity, and operations

Course Outline

• Module 1: Cisco Nexus Product Overview
  1. Lesson 1: Identifying the Cisco Data Center Business Advantage Architecture
  2. Lesson 2: Identifying Cisco Nexus Products
  3. Lesson 3: Identifying the Cisco Unified Fabric Solution
  4. Lesson 4: Integrating Services
• Module 2: Cisco Nexus Switch Feature Configuration
  1. Lesson 1: Configuring Virtual Device Contexts
  2. Lesson 2: Configuring Layer 2 Switching Features
  3. Lesson 3: Configuring Port Channels
  4. Lesson 4: Configuring Layer 3 Switching Features
  5. Lesson 5: Configuring IP Multicast
• Module 3: Cisco Nexus Switch Advanced Feature Configuration
  1. Lesson 1: Configuring Security Features
  2. Lesson 2: Understanding Overlay Transport Virtualization
  3. Lesson 3: Implementing Quality of Service
• Module 4: Cisco Nexus Series Switch Management
  1. Lesson 1: Using the Connectivity Management Processor
  2. Lesson 2: Configuring User Management
  3. Lesson 3: Understanding System Management
• Module 5: Redundancy on Cisco Nexus Switches
  1. Lesson 1: Understanding High Availability and Redundancy
  2. Lesson 2: Implementing Cisco FabricPath
• Module 6: Fibre Channel over Ethernet
  1. Lesson 1: Understanding Fibre Channel Protocol
  2. Lesson 2: Understanding FCoE Protocol
  3. Lesson 3: Identifying Data Center Bridging Ethernet Enhancements
• Module 7: Fibre Channel over Ethernet Configuration
  1. Lesson 1: Implementing FCoE
  2. Lesson 2: Configuring SAN Switching Features
  3. Lesson 3: Configuring NPV Mode
• Module 8: Troubleshooting on Cisco Nexus Switches
  1. Lesson 1: Troubleshooting the Data Center Infrastructure
  2. Lesson 2: Troubleshooting Tools and Resources

ICNX7: Implementing and Configuring Cisco Nexus 7000 v1.0 (3 days)   

Course Objectives

• Describe the features of the Nexus 7010 chassis, Supervisor Engine, and line cards
• Describe the architecture of NX-OS
• Describe the Connectivity Management Processor
• Configure switch management features like Call Home, logging, AAA, and RBAC
• Use configuration checkpoints and rollbacks
• Configure Virtual Device Contexts
• Configure Layer 2 and Layer 3 services
• Configure NX-OS Process Recovery
• Configure NX-OS Supervisor Redundancy
• Configure Quality of Service
• Configure traffic integrity features and Control Plane Protection
• Configure access and admission control
• Configure LinkSec encryption
• Use SPAN and Ethanalyzer to monitor traffic

Course Outline

• Overview of the Nexus 7000
  1. Cisco Nexus 7000 Series Chassis Overview
  2. Introducing Supervisor Engine and Line Cards
  3. Introducing Power Supplies and Cooling
  4. Connectivity Management Processor
  5. Introducing NX-OS
  6. Introducing NX-OS Supervisor Redundancy
• Introduction to Virtual Device Contexts
  1. Introducing Virtualization
  2. VDC Configuration
  3. High Availability
• Managing the Nexus 7000
  1. SNMP and XML
  2. Generic OnLine Diagnosis
  3. Embedded Event Manager
  4. SMART Call Home
  5. Data Center Network Manager
  6. System Message Logging
  7. AAA
  8. Role-Based Access Control
  9. Configuration Rollback
• Layer 2 Protocols and Features
  1. Nexus 7000/NX-OS Layer 2 Overview
  2. VLANs and PVLANs
  3. Spanning-Tree Protocols
  4. EtherChannels
  5. IGMP Snooping
  6. Uni-Directional Link Detection
• Layer 3 Protocols and Features
  1. Layer 3 Unicast Routing Overview
  2. Virtualizing Routing
  3. First-Hop Routing Protocols
  4. Routing Protocols
  5. Policy Routing
  6. Equal Cost Multipathing
  7. Tunnels
  8. Layer 3 Multicast
• Nexus 7000 Fabric Switching
  1. Introduction to the Nexus 7000 Fabric Modules
  2. Virtual Output Queuing Overview
  3. VOQ Operation
• Quality of Service
  1. Nexus 7000 Series QoS Overview
  2. Port QoS
  3. Forwarding Engine QoS
  4. Modular QoS CLI Overview
  5. Class Map
  6. Policy Map
  7. Service Policy
• Security
  1. Introduction to Nexus/NX-OS Security
  2. Traffic Integrity
  3. Control Plane Protection
  4. Access Control
  5. Admission Control
  6. Data Confidentiality
• Troubleshooting
  1. Ethanalyzer (WireShark in NX-OS)
  2. SPAN and RSPAN

ACUCM v8.0 - Administering Cisco Unified Communications Manager (3 days)   

Course Objectives

• Describe the Cisco Unified Communications Manager network, service, and features
• Understand the importance of and configuration of redundancy and high availability in the enterprise network
• Describe user configuration and the user web interface
• Explain basic phone options and the use of BAT
• Explain the route plan and on-net/off-net calling
• Describe the various media resources, including conferencing and MOH
• Describe the basic phone features and use of hunt groups

Course Outline

• Introduction to IP Telephony
  1. Exploring IP Telephony
  2. Describing Deployment Models
  3. Understanding Advanced Multisite Features
• Defining the Basic Configuration
  1. Logging In to Cisco Unified Communications Manager
  2. Examining Basic Server Configuration
  3. Describing Multilevel Administration
  4. Configuring DRS Backup and Restore Procedures
• User Administration
  1. Understanding User Configuration
  2. Using the User Web Pages
• Exploring Phone Registration and Cisco Unified IP Phones
  1. Configuring System Parameters
  2. Supporting Cisco Unified IP Phones
  3. Exploring Phone Registration and IP Phone Communications
  4. Utilizing the Bulk Administration Tool (BAT)
• Basic Route Plan Configuration
  1. Implementing Dial Plan Connectivity
  2. Creating Route Plans
• Route Filters and Digit Manipulation
  1. Configuring Translation Patterns and Route Filters
  2. Implementing Digit Manipulation
• Class of Control
  1. Defining Class of Control
  2. Using Class of Control Features
• Understanding Media Resources
  1. Defining Media Resources
  2. Exploring Media Resource Management
• Features and Services
  1. Describing Basic Features
  2. Exploring Hunt Groups
  3. Describing Phone Services

Cisco: Administering Cisco Unified Contact Center Enterprise (AUCCE) (5 days)   

Course Objectives

• Demonstrate an overall understanding of the Cisco Unified CCE system, the Intelligent Contact Management (ICM) routing application, and its environment
• Configure a Cisco Unified CCE system that routes from Cisco Unified IP IVR
• Describe ICM users and feature control sets, various ICM configuration utilities, ICM variables, and create routing options using an external SQL Database
• Understand administrative scripting, translation routing concepts, and how translation routing operates
• Configure a new Cisco Unified CCE system that routes from Cisco Unified Communications Manager
• Understand the Cisco Outbound Option components and how to configure an outbound dialer, import rule, query rule, and a campaign
• Describe basic reporting characteristics of Cisco Unified Intelligence Center

Course Outline

• Cisco Unified Contact Center Enterprise Product Overview
  1. Presenting Cisco Unified Contact Center Enterprise
  2. Call Routing Options
  3. Components of Cisco Unified Contact Center Enterprise
  4. Intelligent Contact Management Routing Techniques
• Configuring Cisco Unified Contact Center Enterprise
  1. Introduction
  2. Integrating Cisco Unified Communications Manager
  3. Integrating Cisco Unified IP IVR
  4. Cisco Unified Customer Voice Portal
  5. Cisco Unified CCE Configurations
  6. Using the Cisco Unified CCE Script Editor
• Extended Functions
  1. Creating Feature Control Sets and Users
  2. Using Script Editor Utilities
  3. Creating and Using Cisco Unified CCE Variables
  4. Configuring Access to an External Database
  5. Adding Multiple Skill Groups
• Administrative Scripts and Translation Routing
  1. Understanding Administrative Scripts
  2. Understanding Translation Routing
• Configuring a Second Peripheral
  1. New Peripheral Basic Configuration
  2. Creating Translation Routes for Cisco Unified Contact Center Enterprise
  3. Enterprise Services and Skill Groups
• Configuring Cisco Outbound Option
  1. Cisco Outbound Option Overview
  2. Cisco Outbound Option Configuration
• Cisco Unified Intelligence Center
  1. Cisco Unified IC Overview
  2. Cisco Unified IC Reporting

CVPD v8.0 - Cisco Voice Portal Developer (5 days)   

Course Objectives

• This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a comprehensive full-featured application. Students also learn how to extend Studio using pre-written Java-based components. Each student has his/her own development system, in a lab environment that includes the Cisco VoiceXML gateway, speech recognition, text-to-speech, CVP Call Studio and VXML Server, and a SIP soft-phone to place calls. Students have ample practice analysing log files for debugging and using administrative scripts for graceful updates and suspensions of applications

Course Outline

• Overview of the full and stand alone CVP Architecture and Call Flow. An overview of ICM Scripts to route calls to Call Studio applications, including passing and receiving back data.
• Writing Studio graphical applications which include:
  1. Prompting Callers using pre-recorded audio and text-to-speech; using Say it Smart to format spoken audio (speak as date, time, currency, etc), error prompting
  2. Menus
  3. Collecting caller input as digits, currency, building custom input
  4. Working with variables global data, session data, element data
  5. Invoking Studio Subroutines from another Studio application
  6. Transferring control from one Studio application to another (Application Transfer)
  7. Using the Studio Debugger to test applications within Studio
  8. Using Say it Smart to convert data into spoken audio (speak as date, time, digits, etc)
  9. Studio Database element for interactions using SQL database
  10. Web Services Element
  11. Prompting and reprompting
  12. VXML properties as they apply to CVP Studio for timing, playing filler/hold music
  13. Catching events with the Studio Hotevent element to handle missing audio, ASR errors, etc
  14. Global commands (Hotlinks) to allow callers to say start over go back agent at any time
  15. Handling errors to return data to ICM upon an unrecoverable error
  16. Understanding the VXML Root Document for setting global timers and properties
  17. Multi-Language applications using the Application Modifier element to change language during the call flow
  18. Using Studio Documenter to print Visio-like diagrams of the application
  19. Adding custom java components to extend Studio
  20. Returning data to ICM if the caller hangs up using Custom Java
  21. Using other Studio elements Counter, Math
  22. Overview of CVP8 Courtesy Callback Call flow, ICM and Studio script configuration, audio files, reporting server database.
• Administration is covered throughout the course:
  1. Configuring log file properties
  2. Using logs for debugging applications
  3. Enabling VXML logging
  4. Administrative scripts for graceful updates or suspensions of the server
  5. Important log, debug, administration files
  6. Directories in which associated Java class files must reside
  7. Using Operations Console to deploy applications

AUC v8.0 - Administering Cisco Unity Connection (2 days)   

Course Objectives

• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Outline

• Introduction to Cisco Unity Connection
  1. Overview of Cisco Unity Connection
  2. Navigating Cisco Unity Connection
  3. Understanding Call Handlers, Users, and Call Flow
• Configuration of Users and Contacts
  1. Explaining Users and Contacts
  2. Managing Multiple Users
• Implementation of Features
  1. Implementing the Dial Plan
  2. Understanding User Features
  3. Accessing Voice Messaging and User Features
  4. Managing Distribution Lists
• Use of Cisco Unity Connection Applications, Tools and Reports
  1. Designing an Audiotext Application
  2. Using Cisco Unity Connection Tools and Reports
  3. Using the DRS

Cisco Unified Customer Voice Portal Implementation (CVPI) version 8.0 (5 days)   

Course Objectives

• Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model
• Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise
• Demonstrate the use of the six Cisco Unified CCE microapplications that are available to support caller interaction with Cisco Unified CVP
• Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP
• Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability
• Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended troubleshooting techniques to isolate and correct system failures

Course Outline

• Cisco Unified CVP Technical Overview
  1. Exploring Cisco Unified CVP
  2. Describing Components and Capabilities
  3. Exploring Deployment Models and Call Flows
• Cisco Unified CVP Comprehensive
  1. Examining Cisco Unified CVP Comprehensive
  2. Upgrading, Installing, and Configuring Cisco Unified CVP Software
  3. Configuring SIP and Cisco IOS Gateways for Cisco Unified CVP
  4. Configuring Cisco Unified ICM Enterprise for Cisco Unified CVP
  5. Configuring Cisco Unified Communications Manager for Cisco Unified CVP
• Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
  1. Introducing Scripting
  2. Implementing Cisco Unified ICM Enterprise Scripting Microapplications
  3. Configuring Cisco Unified ICM Enterprise Scripting Using Microapplications
  4. Enabling Transfers and Reroute on No Answer
• Cisco Unified CVP VXML Overview
  1. Exploring VXML
  2. Installing and Configuring VXML
  3. Exploring Courtesy Callback
• Events, Log Files, and Reporting
  1. Configuring Cisco Unified CVP Reporting
  2. Utilizing Events and Log Files
• Failover, Diagnostics, and Troubleshooting
  1. Designing Failover and High Availability
  2. Troubleshooting

Implementing Advanced TelePresence Video Solutions Part 1 (5 days)   

Course Objectives

• Locate support documentation, install, operate, configure, maintain, and troubleshoot Cisco TelePresence Codec C90
• Describe Call Control protocols, install, configure basic registration capabilities, and troubleshoot Cisco TelePresence Video Communications Server (VCS)
• Locate support documentation, install, operate, configure, maintain, and troubleshoot the Cisco TelePresence MCU range
• Install, operate, configure, maintain, and troubleshoot the Cisco TelePresence Management Suite (TMS)

Course Outline

• Module 1: Endpoints This module provides the student with the knowledge and skills to install, configure, maintain and troubleshoot Cisco TelePresence Codec C90 so that 80% of all field activity is unassisted.
  1. Lesson 1: C Series Operation
  2. Lesson 2: C Series Documentation
  3. Lesson 3: C Series Installation
  4. Lesson 4: C Series Configuration
  5. Lesson 5: C Series Maintenance
  6. Lesson 6: C Series Troubleshooting
• Module 2: Call Control Upon completing this module, the student will be able to understand Call Control protocols, install, configure basic registrations and troubleshoot Cisco TelePresence Video Communications Server (VCS).
  1. Lesson 1: Registration Protocols and VCS Installation
  2. Lesson 2: VCS Basic Configuration
  3. Lesson 3: Backup, Restore and Upgrade
  4. Lesson 4: Troubleshooting
• Module 3: MCU Upon completing this module, the student will be able to setup the Cisco TelePresence Multipoint Control Unit (MCU).
  1. Lesson 1: MCU Setup
  2. Lesson 2: MCU Configuration
  3. Lesson 3: MCU Operations
  4. Lesson 4: MCU Customization
  5. Lesson 5: MCU Global Conference Settings
  6. Lesson 6: MCU Upgrades and Backups
  7. Lesson 7: MCU Troubleshooting
• Module 4: Management This module provides the student with the knowledge and skills to install, configure, maintain and troubleshoot Cisco TelePresence Management Suite (TMS).
  1. Lesson 1: Operation
  2. Lesson 2: Installation
  3. Lesson 3: SQL
  4. Lesson 4: Zones
  5. Lesson 5: Permissions
  6. Lesson 6: Troubleshooting

Cisco Unified Wireless Network 7.1 (5 days)   

Course Objectives

• After a quick overview of the solution, you will investigate components, features, and deployment of the system. Reinforced with what you learn with hands-on configuration labs covering such lessons as CLI and controller web configuration tools. You will configure the Cisco Unified Wireless Network solution for open and web authentication, 802.1X/EAP authentication, and 802.11i/WPA/WPA2 encryption for the client, access point, and the WLAN controller. You will explore Cisco WCS and reinforce what you learn about this comprehensive tool in hands-on configuration labs covering topics such as managing the WLAN controller using WCS, using WCS templates, creating admin accounts, configuring the WLAN controller, importing and working with maps, and using WCS to perform administrative functions on the deployed wireless network. You will conclude by learning to maintain a WLAN using the Cisco Unified Wireless Network solution. You'll explore unique product features and standard maintenance procedures as well as detailed troubleshooting methodologies and debugging tools.

Course Outline

• Introduction/Overview
  1. Understanding Enterprise WLAN Solutions
  2. Understanding Cisco CleanAir Technology
  3. Understanding WLAN Controllers, Wireless Services, and Licensing
  4. Configuring Cisco WLCs Using the CLI
  5. Configuring Cisco WLCs Using the Web Interface
  6. Using the Controller Web Interface
  7. Understanding Access Points
  8. Understanding the Evolution of 802.11n Technologies
  9. Understanding Access Point Operational Modes
  10. Configuring IEEE 802.11 Optimization, and Radio Resource Management
• Unified Wireless Network Administration; WLAN Security
  1. Configuring Cisco CleanAir
  2. Understanding Controller Ports, Interfaces, and Link Aggregation
  3. AP Association Finding a Controller
  4. Configuring Mobility Groups for Roaming
  5. Managing VLANs and WLANs
  6. Quality of Service in Wireless Networking
  7. Understanding General Cisco Unified Wireless Network Administration
  8. Configuring WLAN Security for a Specific Deployment
  9. Identifying Client and AP Security
  10. Configuring WLAN Security Policies
• WLAN Maintenance and Troubleshooting; WLAN Deployment Design Scenarios
  1. Managing Device Code and Configuration
  2. Lab 5-1 Pre-Image Download
  3. Troubleshooting WLANs
  4. Gathering Data and Monitoring Data Traffic
  5. Understanding Cisco Spectrum Expert
  6. Generic Infrastructure Design Scenarios
  7. Enterprise Infrastructure Design Scenarios
  8. Designing Industry-Specific WLAN Solutions
• Cisco Wireless Control System
  1. Understanding the Cisco Wireless Control System
  2. Installing Cisco WCS
  3. Administering the Cisco WCS
  4. Configuring Cisco Unified Wireless Network Component
  5. Using the Cisco WCS Monitor Menu
  6. Using Cisco WCS Reports
  7. Implementing Cisco WCS Maps and Planning Tools
  8. Implementing Cisco WCS Guest Access
  9. Implementing Cisco WCS Navigator
  10. Troubleshooting Cisco WCS
• Mobility Services Engine
  1. Introducing Mobility Services Engine
  2. Planning and Designing WCS
  3. Deploying Mobility Services Engine
  4. Troubleshooting Controller Connectivity and Tag Location Issues
  5. Monitoring and Maintenance
  6. WCS Intrusion Detection System

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• Why Choose Cisco Training at NetCom Learning?

  As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.

  In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!

  See the training value proposition below:

  Why Cisco Training at NetCom? NetCom Information Technology is proud to be an authorized Cisco Learning Partner. We have helped thousands of clients successfully attain Cisco certifications in a cost effective manner. Make sure you invest in quality training so your hard-earned money does not go to waste. It DOES make a difference! We are one of the largest training facility in the US and one of Cisco’s premier training providers. We can also customize training to address specific training needs. We even provided training to Cisco's top engineers. Read our Case Study! Authorized Cisco Training Value Proposition: Authorized Cisco Training Center Non-authorized Training Center Certified Cisco instructors teach the courses Non CCSI can teach the course Uses content authorized by Cisco and created by Cisco product teams Do not have access to official courseware Uses the latest Cisco learning content May use outdated training content Strict quality guarantee managed by a Cisco online evaluation system No quality guarantee Uses virtual practice labs using the latest Cisco equipment. See our partial list of Cisco equipment here May not use up to date equipment Uses simulations created by Cisco to help prepare for Cisco exams Does not use simulations created by Cisco Comprehensive learning needs and skills-gap analysis No real analysis available Customized courses that use Cisco intellectual property Cannot use any Cisco intellectual property Overall, a better quality training experience Substandard training experience

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• Award winning, world-class Instructors

  Amanda G. - Phenom in the IT industry, earned her first Microsoft certification at age 15. - B.B.A in Management along with numerous Cisco, Microsoft, and CompTIA certifications. - Database designer and network administrator background. Bio: Amanda is a phenom in the IT industry. The daughter of NetCom Learning Instructor and Subject Matter Expert, Michael Govinda, Amanda was a Microsoft Certified Systems Engineer at age 15 and began earning Cisco credentials at 17. She also holds a B.B.A in Management and worked as a database designer and network administrator in the IT department of a top New York City publishing firm. Amanda currently teaches CompTIA A+, Network+, and Security+, as well as Cisco CCNA and CCNA Voice courses at NetCom Learning, garnering much acclaim from her students who enjoy a close-to-perfect pass rate on their certification exams. Amanda is a certified trainer for Cisco and CompTIA, and holds numerous technical certifications including Cisco Certified Network Associate-Security, CCSI, CCNP, CCVP, MCSE, CompTIA A+, CompTIA Net+, and CompTIA Security+.

  David M. - Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports. Bio: David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning. David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way � very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.

  Michael G. - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses. - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning. Bio: Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses. Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

  William D. - Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications. - Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks. Bio: William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments. As a Cisco and CompTIA Subject Matter Expert â?? he holds several certifications, including Cisco CCNA, CCNP, and CCIE â?? William is one of NetComâ??s top trainers, consistently scoring high marks in student evaluations.

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• Actual Client Testimonials

  Apr 12 2012 I had a great time! Dave, really knew his material. - Samuel S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Apr 06 2012 Took ICND1 with Dave. I only came back for Dave for ICND2. Great instructor. - Jason G. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Feb 04 2012 Excellent instructor, well presented and thorough material, good lab environment. -James A. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Jan 21 2012 The entire experience was very well organized and greatly appreciated. Travel was so simple. Amanda is an excellent teacher and very content knowledgeable. The food and accommodations were perfect. I didn't want to get out; wanted to spend time studying. I was able to cook in my suite. This really helped with costs too. -Jackie S. Course(s) Taken CCNA, CCENT (ICND1, ICND2) and CCDA (DESGN) - Boot Camp

  
  

  Dec 10 2011 Instructor very professional and helpful. -Omar S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Dec 10 2011 Our instructor had a vast knowledge of the subject matter, and was able to convey the material to our class in a highly effective way. He had good pacing, a clear voice (that was easy to understand despite his Canadian accent) and spoke to the level of the class. Even though we covered a lot of material. He kept it interesting, and spaced out breaks so that we didn't get tired or feel overwhelmed. -Steve B. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Dec 09 2011 Instructor was very knowledgeable and very well paced. Yet to see how prepared I am, but I definitely learned a lot. Good job. -David S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Dec 09 2011 Excellent instructor and experience at NetCom. -Joshua S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  
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