Microsoft Windows 2000 - Other Training Package

About the Microsoft Windows 2000 - Other

1560: Updating Support Skills from Microsoft Windows NT 4.0 to Microsoft Windows 2000 (5 days)   

Course Objectives

• Install Windows 2000 and describe tools used for unattended installations.
• Install, configure, and troubleshoot the DNS Server Service.
• Explain the relationship between Active Directory structure and network organization.
• Install and configure Active Directory in a network.
• Populate Active Directory and manage Active Directory objects.
• Upgrade a Windows NT 4.0 network to Windows 2000.
• Install and configure RIS.
• Deploy RIS images to workstations.
• Manage desktop environments by using Group Policy.
• Manage software by using Group Policy.
• Install and configure Terminal Services.
• Configure and support Routing and Remote Access in Windows 2000.
• Configure smart cards, security policy, Internet Protocol Security, and the Encrypting File System.
• Support DHCP and WINS in Windows 2000.
• Manage file resources in Windows 2000.
• Create and manage dynamic volumes.
• Implement disaster-protection and disaster-recovery techniques in Windows 2000.

Course Outline

• Installing Microsoft Windows 2000
  1. The Windows 2000 platform
  2. Preparing for installation
  3. Installing Windows 2000 from a compact disc
  4. Installing Windows 2000 over a network
  5. Identifying solutions to setup problems
  6. Automating installations by using the Windows 2000 Setup Manager Wizard
  7. Automating installations by using disk duplication
• Implementing DNS in Windows 2000
  1. Installing the DNS Server service
  2. Configuring zones in Windows 2000
  3. Testing the DNS Server service
• Installing Active Directory
  1. Introduction to Active Directory
  2. Logical structure
  3. Physical structure
  4. Specific domain controller roles
  5. Installing Active Directory
  6. Verifying Active Directory installation
  7. Managing single master operations
  8. Using the domain administrator account
• Creating the Physical Structure of Active Directory
  1. Exploring the physical structure of Active Directory
  2. Implementing the physical structure or Active Directory
  3. Monitoring replication traffic
• Administering Active Directory
  1. Creating and managing Active Directory objects
  2. Managing groups
  3. Controlling access to Active Directory objects
  4. Adding object attributes to the global catalog
  5. Delegating administrative control of Active Directory objects
• Upgrading a Network to Windows 2000
  1. Upgrade overview
  2. Upgrading client computer operating systems
  3. Upgrading member servers
  4. Establishing the forest root
  5. Upgrading primary domain controllers
  6. Upgrading backup domain controllers
  7. Switching from mixed mode to native mode
• Deploying Windows 2000 Professional by Using Remote Installation Services
  1. Examining Remote Installation Services
  2. Installing an RIS Server
  3. Configuring remote installation options
  4. Deploying images by using RIS
  5. Creating an Remote Installation Preparation (RIPrep) image
  6. Comparing CD-based images and RIPrep images
  7. Identifying solutions to RIS problems
• Using Group Policy to Manage Desktop Environments
  1. Introduction to Group Policy
  2. Applying Group Policy
  3. Examining the Group Policy interface
  4. Configuring the registry by using Group Policy
  5. Assigning scripts by using Group Policy
  6. Redirecting folders by using Group Policy
  7. Guidelines for implementing Group Policy
• Using Group Policy to Manage Software
  1. Examining software deployment
  2. Exploring software management technologies
  3. Examining the software life cycle
  4. Deploying software
  5. Upgrading software
  6. Removing software
  7. Managing software
  8. Identifying solutions to software deployment problems
• Installing and Configuring Terminal Services
  1. Introduction to Terminal Services
  2. Planning the Terminal Services installation
  3. Installing Terminal Services and Terminal Services client software
  4. Configuring Terminal Services for clients
  5. Establishing a Terminal session
  6. Installing applications on a Terminal server
• Configuring Remote Access
  1. Exploring new protocols
  2. Configuring outbound connections
  3. Configuring inbound connections
  4. Examining remote access policies
  5. Examining remote access policy evaluation
  6. Creating a remote access policy
  7. Implementing demand-dial routing
  8. Implementing demand-dial routing
  9. Implementing connection sharing
  10. Configuring Network Address Translation (NAT)
• Securing Windows 2000
  1. Securing the logon process
  2. Helping protect desktops and services by using Group Policy
  3. Helping protect network traffic by using Internet Protocol Security (IPSec)
  4. Helping protect files by using Encrypting File System (EFS)
• Supporting DHCP and WINS
  1. New DHCP functionality
  2. Authorizing a DHCP server in Active Directory
  3. Examining dynamic update of DNS name servers
  4. Configuring DHCP scopes in Windows 2000
  5. Examining options classes
  6. Examining Automatic Private IP Addressing
  7. New WINS functionality
• Managing File Resources
  1. Sharing and publishing file resources
  2. Creating a Distributed file system (Dfs)
  3. Exploring NTFS permissions
  4. Managing disk quotas
• Performing Disk Management
  1. Windows 2000 disk storage types
  2. Using Disk Management
  3. Creating dynamic volumes
  4. Performing common disk management tasks
• Implementing Disaster Protection
  1. Implementing Disaster Protection
  2. Using fault-tolerant volumes
  3. Examining advanced startup options
  4. Examining the Recovery Console
  5. Using the Backup utility

1562: Designing Microsoft Windows 2000 Networking Services Infrastructure (4 days)   

Course Objectives

• Describe the attributes of a Windows 2000 networking services infrastructure design.
• Define the design requirements for a Transmission Control Protocol/Internet Protocol (TCP/IP) solution.
• Design a DHCP solution for automating IP configuration.
• Design a DNS service for name resolution.
• Evaluate WINS as a solution for name resolution.
• Evaluate and create an Internet connectivity design using Network Address Translation.
• Evaluate and create an Internet connectivity design using Microsoft Proxy Server 3.0.
• Evaluate and create private network connectivity designs using Routing and Remote Access.
• Evaluate and create a design to connect a remote user to a private network using Routing and Remote Access.
• Evaluate and create a design to connect a remote user to a private network using Remote Authentication Dial-In User Service (RADIUS).
• Develop a management strategy for networking services.
• Evaluate strategies to address interaction issues for the placement of services within an infrastructure.
• Evaluate and create designs based upon the applications in use by an organization.

Course Outline

• Windows 2000 Networking Overview
  1. Introduction to Windows 2000 Network Services
  2. Defining the Network Design Attributes
• Designing a TCP/IP Solution
  1. Identifying the Networking Solutions Provided by TCP/IP
  2. Designing a Functional TCP/IP Solution
  3. Securing a TCP/IP Solution
  4. Enhancing a TCP/IP Design for Availability
  5. Enhancing a TCP/IP Design for Performance
• Designing an Automated IP Configuration Service Using DHCP
  1. Identifying the Automated IP Configuration Solutions Using DHCP
  2. Designing a Functional DHCP Solution
  3. Securing a DHCP Solution
  4. Enhancing a DHCP Design for AvailabilityEnhancing a DHCP Design for Availability
  5. Enhancing a DHCP Design for Performance
• Designing a Name Resolution Service Using DNS
  1. Identifying DNS as a Solution for Name Resolution
  2. Establishing DNS Functionality
  3. Securing a DNS Solution
  4. Enhancing the DNS Design for Availability
  5. Optimizing the DNS Design for Performance
• Designing a NetBIOS Name Resolution Service Using WINS
  1. Identifying the Networking Solutions Provided by WINS
  2. Designing a Functional WINS Solution
  3. Securing a WINS Solution
  4. Enhancing the WINS Design for Availability
  5. Optimizing the WINS Design for Performance
• Designing Internet Connectivity Using Network Address Translation
  1. Identifying NAT as a solution for Internet Connectivity
  2. Designing a Functional NAT Solution
  3. Securing a NAT Solution
  4. Enhancing a NAT Design for Availability
  5. Optimizing the NAT Design for Performance
• Designing Internet Connectivity Using Proxy Server 3.0
  1. Identifying Proxy Server as a Solution for Internet Connectivity
  2. Designing a Functional Proxy Server Solution
  3. Securing a Proxy Server Solution
  4. Enhancing a Proxy Server Design for Availability
  5. Optimizing a Proxy Server Solution for Performance
• Designing Connectivity Be tween Private Networks
  1. Recognizing Routing as a Solution for Connectivity between Private Networks
  2. Designing a Functional Routing Solution
  3. Securing Private Network Connections
  4. Optimizing a Router Design for Availability and Performance
• Designing Remote User Connectivity
  1. Identifying Routing and Remote Access as a Solution for Remote Access
  2. Designing a Functional Remote Access Solution
  3. Securing a Remote Access Solution
  4. Enhancing the Remote Access Design for Availability
  5. Optimizing the Remote Access Design for Performance
• Designing a Remote Access Solution Using RADIUS
  1. Recognizing RADIUS as a Solution for Remote Access
  2. Designing a Functional RADIUS Solution
  3. Securing a RADIUS Design
  4. Enhancing the RADIUS Design for Availability
  5. Enhancing the RADIUS Design for Performance
• Developing a Windows 2000 Network Management Strategy
  1. Defining a Management Strategy
  2. Identifying the Processes of the Strategy
  3. Generating Information of the Status of Services
  4. Selecting Reactive or Predictive Strategies
• Designing Strategies for Combining Services
  1. Identifying Benefits of Designing Services
  2. Combining Services in a Design
  3. Securing a Design by Combining Services
  4. Enhancing Availability by Combining Services
  5. Optimizing Performance by Combining Services
• Creating Networking Service Designs to Support Applications
  1. Providing E-Commerce Solutions
  2. Providing Joint Project Development Solutions
  3. Providing Distributed Sales Solutions
  4. Providing Internet Service Provider Solutions
  5. Providing Virtual Office Solutions

1567: Preinstalling and Deploying Microsoft Windows 2000 Professional (1 day)   

Course Objectives

• Pre-install Windows 2000 Professional and applications, and deploy Windows 2000 Professional and applications by automating the Setup program to install Microsoft Windows 2000 Professional without user intervention.
• Repackage Windows 2000 Professional and applications into a Windows Installer package.
• Configure and deploy an image of Windows 2000 Professional and applications.

Course Outline

• Introduction to Preinstalling and Deploying Microsoft Windows 2000 Professional
  1. Introduction to preinstalling and deploying Microsoft Windows 2000
  2. Automating an installation of Windows 2000 Professional
  3. Creating a Windows Installer package
  4. Creating and deploying an image of Windows 2000 Professional
  5. Technologies used to preinstall and deploy Windows 2000 Professional
• Automating an Installation of Windows 2000 Professional
  1. Introduction to automating an installation of Windows 2000 Professional
  2. Creating an answer file
  3. Configuring additional answer file parameters
  4. Creating a uniqueness database file (UDF)
  5. Performing an automated installation of Windows 2000 Professional
• Creating a Windows Installer Package
  1. Introduction to creating a Windows Installer package
  2. Repackaging an application by using WinINSTALL LE
  3. Modifying a repackaged Windows Installer package
  4. Troubleshooting
  5. Best practices
• Creating and Deploying an Image of Windows 2000 Professional
  1. Introduction to creating and deploying an image
  2. Preparing a reference computer
  3. Creating an image
  4. Testing an image
  5. Deploying an image

1594: Installing and Configuring Microsoft Windows 2000 File, Print, and Web Servers (1 day)   

Course Objectives

• Describe the file and print features in Microsoft Windows 2000 operating systems and the advantages they provide to a Microsoft Windows NT 4.0 network.
• Install Windows 2000 Server and Advanced Server.
• Configure Windows 2000 as a file and print server for use in a Windows NT 4.0 network.
• Configure Windows 2000 as a Web server for use in a Windows NT 4.0 network.
• Create a fault-tolerant Distributed file system (DFS).

Course Outline

• Introduction to Microsoft Windows 2000 File, Print, and Web Servers
  1. Introduction to Windows 2000
  2. Benefits of upgrading an existing server to Windows 2000
  3. Benefits of a file server running Windows 2000
  4. Benefits of a print server running Windows 2000
  5. Benefits of a Web server running Windows 2000
  6. Benefits of Active Directory
• Installing and Upgrading to Windows 2000 Advanced Server
  1. Preparing for Windows 2000 Advanced Server
  2. Installing Windows 2000 Advanced Server
  3. Upgrading to Windows 2000 Advanced Server
• Configuring File and Print Servers
  1. Configuring a file server
  2. Configuring disks
  3. Configuring shared resources
  4. Configuring a print server
  5. Installing and sharing network printers
  6. Configuring Web-based printing
• Configuring Web Services
  1. What is IIS?
  2. Preparing for an IIS installation
  3. Installing IIS
  4. Configuring a Web site
• Enhancing File and Print Servers with Active Directory
  1. Concepts of Microsoft Windows 2000 Active Directory
  2. Introduction to Active Directory
  3. Enhancing file servers with Active Directory
  4. Enhancing print servers with Active Directory

2028: Basic Administration of Microsoft Windows 2000 (3 days)   

Course Objectives

• Add user accounts and grant access permissions to groups.
• Administer users and groups.
• Administer file resources.
• Administer printer resources.
• Manage data storage.
• Monitor access to resources.
• Audit access to resources.
• Back up and restore files and folders.

Course Outline

• Introduction to Windows 2000 Administration
  1. Introduction to Network Administration
  2. Introduction to Windows 2000 Networks
  3. Gaining Access to Network Resources
  4. Using Administrative Tools
  5. Using the Domain Administrator Account
  6. Using Windows 2000 Help
• Setting Up User Accounts
  1. Setting Up User Accounts
  2. Requirements for New User Accounts
  3. Creating a Domain User Account
  4. Setting Password Requirements
  5. Setting Properties for User Accounts
  6. Best Practices
• Using Groups to Organize User Accounts
  1. Introduction to Groups
  2. Implementing Group Strategies
  3. Implementing Groups
  4. Implementing Local Groups
  5. Implementing Built-in Groups
  6. Best Practices
• Administering File Resources
  1. Using NTFS Permissions
  2. How Windows 2000 Applies NTFS Permissions
  3. Granting NTFS Permissions
  4. Copying and Moving Files and Folders
  5. Sharing Resources
  6. Creating Shared Folders
  7. NTFS Permissions and Shared Folders
  8. Troubleshooting Access Problems
  9. Best Practices
• Administering User Accounts
  1. Finding User Accounts
  2. Administering User Accounts
  3. Managing User Profiles
  4. Creating Home Folders
  5. Introduction to Group Policies
  6. Troubleshooting User Accounts
  7. Best Practices
• Administering Printer Resources
  1. Introduction to Administering Printers
  2. Managing Printer Permissions
  3. Managing Printers
  4. Managing Documents in the Print Queue
  5. Administering Printers by Using a Web Browser
  6. Best Practices
• Managing Data Storage
  1. Managing Data Compression
  2. Managing Disk Quotas
  3. Encrypting Data
  4. Using Disk Defragmenter
  5. Troubleshooting Data Storage
• Remote Administration of Shared Folders
  1. Introduction to Monitoring Shared Folders
  2. Monitoring Shared Folders on Remote Computers
  3. Administering Shared Folders on Remote Computers
• Monitoring Event Logs
  1. Introduction to Monitoring Event Logs
  2. Monitoring Security Events
  3. Analyzing Security Events
  4. Monitoring System and Application Events
  5. Viewing Event Logs
  6. Managing Event Logs
  7. Best Practices
• Backing Up and Restoring Data
  1. Introduction to Backing Up and Restoring Data
  2. Preparing to Back Up Data
  3. Backing Up Data
  4. Restoring Data
  5. Best Practices

2087: Implementing Microsoft Windows 2000 Clustering (3 days)   

Course Objectives

• Introduce Microsoft Windows 2000 Clustering fundamentals including clustering, Network Load Balancing, and component load balancing.
• Identify key concepts of Microsoft Cluster Service.
• Identify hardware and network requirements and configure a computer running Microsoft Windows 2000 Advanced Server in preparation for installing Cluster service.
• Install Microsoft Cluster Service, identify changes to the operating system, and locate key Cluster service files and describe their function.
• Create cluster resources by using cluster administration tools.
• Perform basic maintenance and troubleshooting tasks for server clusters.
• Plan the implementation of a Network Load Balancing cluster.
• Install and configure a Network Load Balancing service.
• Perform administrative tasks on a Network Load Balancing cluster.

Course Outline

• Introduction to Windows Clustering
  1. Defining Cluster Features
  2. Introducing Application Architecture
  3. Identifying clustering technologies that can improve availability and scalability in an enterprise system.
  4. Identity the available Microsoft clustering technologies.
  5. Identify the similarities and appropriate use of the clustering technologies.
  6. Identify the applications and services that can benefit from clustering technologies.
• Concepts of Server Clusters
  1. Introduction to Server Clusters
  2. Key Concepts of a Server Cluster
  3. Choosing a Server Cluster Configuration
  4. Applications and Services on Server Clusters
• Preparing for Cluster Service Installation
  1. Pre-installation Considerations
  2. Identifying Hardware Considerations
  3. Assigning IP Addresses Within a Cluster
  4. Assigning Names Within a Cluster
  5. Determining Domain Considerations
  6. Existing Services and Applications
• Installing Cluster Service
  1. Installing Cluster Service
  2. Post-installation
• Cluster Administration
  1. Administration Tools
  2. Configuring the Cluster Properties
  3. Creating a Group
  4. Creating a Cluster Resource
  5. Failover and Failback
• Creating Cluster Resources
  1. Creating a File Share Resource
  2. Creating a Cluster Print Share
  3. Configuring Clustered Applications and Services
  4. Using Cluster Application Wizard
• Server Cluster Maintenance and Troubleshooting
  1. Cluster Maintenance
  2. Troubleshooting Cluster Service
• Concepts of Network Load Balancing Cluster
  1. Network Load Balancing Concepts
  2. Application and Service Environment
  3. Network Load Balancing Functionality
  4. Network Load Balancing Architecture
• Installing and Configuring Network Load Balancing
  1. Pre-installation
  2. Network Load Balancing Driver Installation
  3. Configuring the Network Load Balancing Driver
  4. Cluster Parameters
  5. Host Parameters
  6. Port Rules
  7. TCP/IP Properties
  8. Post-Installation Configuration
• Network Load Balancing Cluster Administration
  1. Command Line Administration
  2. Programmatic Management Solutions
  3. Microsoft Application Center Server 2000
• Troubleshooting a Network Load Balancing Cluster
  1. Using Status Tools and Utilities
  2. Troubleshooting Problems
  3. Using Network Tools and Utilities
• Microsoft Windows 2000 Clustering
  1. Application of Clustering Technology
  2. Testing Tools

2810: Fundamentals of Network Security (4 days)   

Course Objectives

• Explain common attacks against network assets, the associated threats and vulnerabilities, and what network security personnel do to secure assets.
• Explain how to use cryptography to help protect information and how to choose an appropriate encryption method for an organization.
• Implement security-enhanced computing baselines in an organization.
• Help protect information in an organization by using authentication and access control.
• Deploy and manage certificates.
• Help protect transmission of data by identifying threats to network devices and implementing security for common data transmission, remote access, and wireless network traffic.
• Help protect Web servers against common attacks and configure security for Web browsers.
• Help protect e-mail messages and instant messaging from common security threats.
• Identify common security threats and vulnerabilities to directory services and DNS, and then apply security methods to help protect them.
• Identify network perimeter threats and monitor perimeter security for a network.
• Identify types of security policies to manage operational security, and then use these policies to ensure compliance by users in an organization.
• Preserve business continuity by implementing a security-enhanced disaster recovery strategy, communicating risks to others, and performing secure backup and recovery.
• Identify, respond to, and assist in the formal investigation of security incidents.

Course Outline

• Preparing to Secure Information
  1. Explaining How Assets Are Attacked
  2. Explaining How Assets Are Secured
• Implementing Security-Enhanced Computing Baselines
  1. Introduction to Trusted Computing Bases
  2. Establishing a Security Baseline
  3. Monitoring a Security Baseline
  4. Helping to Secure Computers Physically
  5. Maintaining a Security Baseline
• Helping to Protect Information Using Authentication and Access Control
  1. Introduction to Access Control
  2. Implementing an Authentication Strategy
  3. Implementing an Access Control Strategy
• Using Cryptography to Help Protect Information
  1. Introduction to Cryptography
  2. Using Symmetric Encryption
  3. Using Hash Functions
  4. Using Public Key Encryption
• Using a PKI to Help Protect Information
  1. Introduction to Certificates
  2. Introduction to Public Key Infrastructure
  3. Deploying and Managing Certificates
• Securing Internet Applications and Components
  1. Helping to Protect Web Servers
  2. Configuring Security for Common Internet Protocols
  3. Configuring Security for Web Browsers
  4. Configuring Security for Databases
• Implementing Security for E-Mail and Instant Messaging
  1. Securing E-Mail Servers
  2. Securing E-Mail Clients
  3. Securing Instant Messaging
• Managing Security for Directory Services and DNS
  1. Helping protect Directory Services Against Common Threats
  2. Helping Protect DNS Against Common Threats
• Securing Data Transmission
  1. Identifying Threats to Network Devices
  2. Implementing Security for Common Data Transmission
  3. Implementing Security for Remote Access
  4. Implementing Security for Wireless Network Traffic
• Implementing and Monitoring Security for Network Perimeters
  1. Introduction to Network Perimeters
  2. Implementing Security on Inbound and Outbound Network Traffic
  3. Monitoring Network Traffic
• Managing Operational Security
  1. Establishing Security Policies and Procedures
  2. Educating Users about Security Policies
  3. Applying Security Policies to Operational Management
  4. Resolving Ethical Dilemmas When Helping to Protect Assets
• Preserving Business Continuity
  1. Preparing to Recover from Disasters
  2. Communicating the Impact of Risks
  3. Performing a Security-Enhanced Backup and Recovery
• Responding to Security Incidents
  1. Identifying Security Incidents
  2. Responding to Security Incidents
  3. Investigating Security Incidents

2820: Implementing and Administering Security in a Microsoft Windows 2000 Network (5 days)   

Course Objectives

• Implement Group Policy.
• Create and work with user accounts and security groups.
• Implement account policies and security templates.
• Administer account based security.
• Install and maintain certificate authorities.
• Manage a public key infrastructure (PKI).
• Secure early versions of Windows clients.
• Configure and troubleshoot IPSec.
• Secure remote access and VPNs.
• Configure wireless security.
• Secure public application servers.
• Secure Web services.
• Monitor events and intruder detection.
• Maintain software, service pack, and hotfix deployments.

Course Outline

• Implementing Group Policy
  1. Introducing Active Directory® and Group Policy
  2. Configuring and Managing Group Policy
  3. Configuring Client Computer Security Policy
  4. Troubleshooting Group Policy Application
• Creating User Accounts and Security Groups
  1. Creating and Managing Local User Accounts and Security Groups
  2. Creating and Managing Active Directory Domain Accounts and Security Groups
• Restricting Accounts, Users, and Groups
  1. Introducing Account Policies
  2. Managing User Rights
  3. Using Restricted Groups
  4. Administering Security Templates
• Configuring Account Based Security
  1. Managing NTFS File System Permissions
  2. Implementing Share Security
  3. Implementing Audit Policies
  4. Securing the Registry
• Managing Certificate Authorities
  1. Introducing Certificates
  2. Implementing Windows 2000 Certificate Services
  3. Maintaining Certificate Authorities
• Managing a Public Key Infrastructure
  1. Deploying Computer Certificates
  2. Deploying User Certificates
  3. Deploying Smart Card Certificates
  4. Deploying S/MIME Certificates
• Increasing Authentication Security
  1. Supporting Earlier Versions of Windows Clients
  2. Supporting Macintosh Clients
  3. Configuring Trust Relationships
• Implementing IP Security
  1. Configuring IPSec Within a Domain
  2. Configuring IPSec Between Untrusted Networks
  3. Configuring IPSec on Internet Servers
  4. Troubleshooting IPSec Configuration
• Securing Remote Access and VPN
  1. Securing RRAS Servers
  2. Managing RRAS Authentication
  3. Securing Remote Clients
  4. Securing Communications Using a VPN
• Configuring Clients for Wireless Security
  1. Setting Up a Wireless Network
  2. Securing Wireless Networks
  3. Configuring Clients for Wireless Security
• Securing Public Application Servers
  1. Securing Public Services
  2. Providing Internet Security
  3. Configuring Microsoft SQL Server for Internet Security
  4. Securing Microsoft Exchange Server for the Internet
• Implementing Web Service Security
  1. Configuring Public Web Servers
  2. Configuring Web Authentication
  3. Using Secure Sockets Layer to Encrypt Communications
• Detecting Intrusions and Monitoring Events
  1. Establishing Intrusion Detection for Public Servers
  2. Event Monitoring in the Private Network
• Maintaining Software
  1. Installing and Managing Service Packs and Hotfixes
  2. Automating Updates with Microsoft Software Update Services
  3. Deploying Updates Throughout the Network

2821: Designing and Managing a Windows Public Key Infrastructure (4 days)   

Course Objectives

• Describe PKI and the major components of a PKI.
• Design a certification authority (CA) hierarchy to meet business requirements.
• Install Certificate Services to create a CA hierarchy.
• Perform certificate management tasks, CA management tasks, and plan for disaster recovery of Certificate Services.
• Create and publish a certificate template, and replace an existing certificate template.
• Enroll a certificate manually, autoenroll a certificate, and enroll a smart card certificate.
• Implement manual and automatic key archival and recovery in a Windows Server 2003 PKI.
• Configure trust between organizations by configuring and implementing qualified subordination.
• Deploy smart cards in a Windows environment.
• Secure a Web environment by implementing SSL security and certificate-based authentication for Web applications.
• Implement secure e-mail messages by using Microsoft Exchange Server in a Windows 2000 or Windows 2003 environment.

Course Outline

• Overview of Public Key Infrastructure
  1. Introduction to PKI
  2. Introduction to Cryptography
  3. Certificates and Certification Authorities
• Designing a Certification Authority Hierarchy
  1. Identifying CA Hierarchy Design Requirements
  2. Common CA Hierarchy Designs
  3. Documenting Legal Requirements
  4. Analyzing Design Requirements
  5. Designing a CA Hierarchy Structure
• Creating a Certification Authority Hierarchy
  1. Creating an Offline CA
  2. Validating Certificates
  3. Planning CRL Publication
  4. Installing a Subordinate CA
• Managing a Public Key Infrastructure
  1. Introduction to PKI Management
  2. Managing Certificates
  3. Managing Certification Authorities
  4. Planning for Disaster Recovery
• Configuring Certificate Templates
  1. Introduction to Certificate Templates
  2. Designing and Creating a Certificate Template
  3. Publishing a Certificate Template
  4. Managing Changes in a Certificate Template
• Configuring Certificate Enrollment
  1. Introduction to Certificate Enrollment
  2. Enrolling Certificates Manually
  3. Autoenrolling Certificates
• Configuring Key Archival and Recovery
  1. Introduction to Key Archival and Recovery
  2. Implementing Manual Key Archival and Recovery
  3. Implementing Automatic Key Archival and Recovery
• Configuring Trust Between Organizations
  1. Introduction to Advanced PKI Hierarchies
  2. Qualified Subordination Concepts
  3. Configuring Constraints in a Policy.inf File
  4. Implementing Qualified Subordination
• Deploying Smart Cards
  1. Introduction to Smart Cards
  2. Enrolling Smart Card Certificates
  3. Deploying Smart Cards
• Securing Web Traffic by Using SSL
  1. Introduction to SSL Security
  2. Enabling SSL on a Web Server
  3. Implementing Certificate-based Authentication
• Configuring E-mail Security
  1. Introduction to E-mail Security
  2. Configuring Secure E-mail Messages
  3. Recovering E-mail Private Keys
  4. Migrating a KMS Database to a CA Running Windows Server 2003

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  Why Microsoft - Technical Training at NetCom? NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS). CPLS is the premier training channel and delivery mechanism for Microsoft training content. NetCom was honored by Microsoft as the 2007 Worldwide Partner of the Year for Learning Solutions. Selected as the Number One CPLS from over 1400 worldwide CPLSs, Microsoft recognized our commitment and ability to deliver high-quality learning services using a consultative engagement model. Microsoft Certified Partner for Learning Solutions Value Proposition: Microsoft Certified Partner for Learning Solutions Non-authorized Training Center Only MCT (Microsoft Certified Trainers) are authorized to teach the class Non MCT can teach the course Taught using Microsoft Authorized Courseware (MOC), includes free evaluation software and online training Do not have access to official courseware Partners adhere to stringent Microsoft designated lab requirements Computer and lab equipment may not be up to requirements of course Successful candidates are awarded Certificate of Completion directly from Microsoft for most of the courses Not authorized to issue Certificate of Completion Software Assurance Vouchers can only be redeemed at a CPLS Cannot redeem Software Assurance Vouchers from Microsoft Overall, a better quality training experience Substandard training experience Here are some important web links: Certifications Career Tracks Course Catalog (PDF Version) Course Listing by Vendor Sign up for Free Workshops Student Loan as low as $25 per month Our Recognition List What our students have to say Why NetCom? Locations

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  NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.

  See our comprehensive list of partner authorizations.

• Award winning, world-class Instructors

  Carmille A. - Highly-skilled in graphics and web software including Adobe CS3, CS4 & CS5 Photoshop, Dreamweaver, Illustrator, InDesign, Captivate, Acrobat and Quark; - Expert in Microsoft Office, including Excel, Word and PowerPoint. Licensed Application Instructor and Microsoft Certified Trainer since 2000. - Over 20 years of experience as Creative Director for multinational corporations such as McCann Erickson, Lintas, and Publicis. Bio: Carmille has been a Licensed Application Instructor and Microsoft Certified Trainer for years. She specializes in web development, business productivity and digital media applications such as SharePoint, Quark and the Adobe Creative Suite as well as numerous programming languages including XML, XHMTL, HTML and CSS. Carmille is passionate about educating and has a unique talent for making complex design and development principals seem "easy" to students from all levels of expertise. She currently teaches Adobe Graphic and Web Designer, Microsoft Office Specialist, SharePoint End User and the acclaimed Website Development Professional courses at NetCom Learning. Her 20+ years of experience as Creative Director for multinational corporations bring a special and innovative approach to her classes at NetCom Learning.

  Emilio G. - Vastly experienced working within multinational environments and capable of connecting to different audiences - In-depth expertise in the implementation, troubleshooting and documentation of networks and security systems, with strong "hands on" technical knowledge of CISSP, CEH and CHFI. - Master of Science in Electronics Engineering, and holder of several technical certifications. - Highly-skilled in diverse fields ranging from Security, Computer Forensics, Networking, Routing Protocols, Programming, Databases and Applications to name a few. Bio: With over 25 years of technical experience, Emilio brings a dynamic set of skills supported by a Masters Degree in Electronics Engineering and on-the-field experience working in multinational environments. He also holds more than 12 Cisco, CompTIA, and Microsoft certifications. Although he is well versed and thorough in multiple technological fields, his technical forte lies in the security domain, specifically CISSP, CEH and CHFI. Emilio�s skills have evolved over time, studying closely and constantly staying well informed of the growing cyber threats. These are just some of the few reasons why Emilio brings to his classes more than just what's in the books.

  Enayat M. - Bachelors Degree in Mathematics and holder of several Cisco, CompTIA and Microsoft certifications. - Experienced instructor working in the field since 1999 and Subject Matter Expert at NetCom Learning since 2006. - Worked as Technical Support at Solomon Smith Barney/Citibank. Bio: Enayat Meer has a Bachelors Degree in Mathematics and holds numerous certifications such as A+, Network+, Security+, CCNA, MCT, and MCTS to name a few. He is an experienced trainer, and has served as an A+, NT4.0, Window 2000 and Windows 2003 instructor in a variety of New York schools since 1999. Since that time, he has also provided technical support at Solomon Smith Barney/Citibank in its private banking and global assets management group. Enayat has trained over 800 students at NetCom Learning. He has been a Subject Matter Expert at NetCom Learning since 2006 and his hands-on project expertise is an invaluable addition to NetCom Learning�s classroom instruction, helping to bring theoretical topics to life.

  Erick P. - In-depth experience in all phases of project lifecycle: requirements gathering, specifications, development and team management, testing, end user training, and maintenance in addition to .NET, ASP, ADO, SQL, JavaScript, and SharePoint. - Developed the first online multimedia training content system to Harvard University as well as multiple online multimedia projects for the North Carolina State Government. - Highly rated instructor averaging 8.7 out of 9 on evaluation reports. Bio: Erick has been training business and IT professionals since 1989, when he developed and introduced the first online multimedia training content system to Harvard University. Since then he has honed his business, programming, and database skills providing highly customized software solutions and education programs for multiple clients such as North Carolina State Government, Cisco, IBM, and Time Warner Cable. Erick's teaching prowess and real-world experience leading a team of software application developers make him a top Instructor and Subject Matter Expert at NetCom Learning, where he averages 8.7 out of 9 on evaluation reports.

  Ignacio J. - Designs and architects Microsoft IT solutions since the early 1990s. - Hands-on experience in multiple Microsoft Dynamics products including CRM, GP, SL, AX and NAV since 2004. - Taught over 250 courses at NetCom Learning. Bio: Ignacio is a Senior Solutions Architect, Civil Engineer and Certified Expert Trainer. He has been designing and architecting Microsoft IT solutions since the early 1990s, and has extensive experience developing scalable and high performance integration solutions. In 2004, Ignacio expanded into business management and accounting software as well, where he gained hands-on experience in many Microsoft Dynamics products including CRM, GP, SL, AX and NAV. Ignacio holds a library of industry-wide certifications from Microsoft and other leading IT vendors. He has taught over 250 courses at NetCom Learning and is revered by students for his wide-ranging IT expertise.

  J Tom K. - Software Developer and sought-after Microsoft Certified Trainer (MCT) with over 30 years of hands-on experience. - Expert in Microsoft technologies: .NET Framework, C#, VB .NET, ASP .NET, XML Web Services, ADO .NET, SQL Server, SharePoint Portal Server, Content Management Server, Commerce Server, BizTalk, MSMQ, COM+, COM Migration to .NET and PocketPC development. - Extremely knowledgeable and rated as excellent by NetCom Learning students. Bio: Tom Kinser is an accomplished Software Developer and sought-after Microsoft Certified Trainer (MCT). Tom is also an expert in successfully designing software, managing and training programmers for over 30 years. Tom specializes in helping businesses, enterprises, and government agencies apply current technologies to solve their unique business problems. He accomplishes this via hands-on training in cutting-edge programming and database design techniques. Tom consistently delivers successful training engagements in both classroom and live-online settings and is rated as excellent by NetCom Learning students.

  Jayson F. - Over 32 years of experience as well as 18 certifications, including Cisco, CompTIA, and Microsoft. - Strong background, with web development & design of infrastructure for companies such as AT&T, Sports Illustrated, and Toys R Us. - Specialist in applying process and finding solutions to solve them in addition to training people in the skills to manage the process and meet goals. Bio: Jayson is a talented and valued Microsoft Certified Trainer (MCT) with over 32 years of IT experience. Along with web development & design of infrastructure for companies such as AT&T, Sports Illustrated, and Toys R Us, he holds several IT certifications. He is a CCDA, CCNA, Security+ certified, MCDBA, and MCSE to name a few. Jayson's focus is on finding solutions to problems and applying process to solve them. He instructs professionals in the skills to manage the process and meet goals, which makes him a respected trainer at NetCom Learning.

  Mark L. - Experience teaching beginner to advanced software engineering and development classes - Architectured NetCom Learning's Mobile Development Professional training package (Android & iPhone) - Acclaimed instructor at NetCom Learning, with evaluation score of 8.7 out of 9. Bio: Mark is an accomplished web and mobile development trainer and Subject Matter Expert. He has been teaching beginner to advanced software engineering and development classes since 2005. With an extensive background in corporate programming he easily understands the impact of new technologies and the knowledge developers need to succeed. Most recently Mark architectured NetCom Learning's Mobile Development Professional training package (Android & iPhone) to much critical acclaim. Mark's passion and aptitude for the subject matter is abundant, and clearly evident in his near-perfect post-class evaluation scores (8.7 out of 9) and praise from clients.

  Michael G. - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses. - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning. Bio: Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses. Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

  Mingya (Alan) T. - MBA in Information System from Montclair University, NJ. - Onsite training on behalf of Microsoft to numerous companies, including CITI Group Lehman Brothers, Prudential Insurance Company, Toshiba, and KPMG. - Microsoft Certified Trainer (MCT) since 2001. Bio: Alan is a highly experienced Microsoft Certified Trainer. In addition to his MBA in Information System, he is a member of the Microsoft Gold Certified Partner and has done onsite training for companies such as CITI Group Lehman Brothers, Prudential Insurance Company, Toshiba, and KPMG; on behalf of Microsoft. Alan has been teaching at NetCom Learning since 2007, focusing on SharePoint, .NET, and BizTalk.

  See more...  
• Actual Client Testimonials

  May 15 2012 Good training, great instructor. -Kenneth C. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 The experience was everything I had hoped for plus more. Our instructor was very knowledgeable and great at presenting the content in a way that was easy to understand. -Zehrudin N. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 Instructor is very good at explaining things that are difficult to comprehend sometimes and he does it in a way that helps you better understand. -Juan G. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 Instructor knowledge of the product was in depth. Excellent training and real world example. Explained the course in easy manner to understand. -David T. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 I have enjoyed my training class and training facilities. I will come back. -James M. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 11 2012 Been to NetCom several times and it's always been satisfying with the training area and staff. -Sal I. Course(s) Taken Microsoft Windows Server 2008

  
  

  May 02 2012 I have never learned and retained this much information in such a short period of time, everything about my experience has been positive. -Adam W. Course(s) Taken MCTS and MCITP: Windows 7 Configuration and Desktop Support Technician - Boot Camp

  
  

  Apr 20 2012 Overall great experience. Was very pleased with the way the course was handled by the instructor. -A. Moctezuma Course(s) Taken Programming in C# with Microsoft .NET Framework 4

  
  
• Real world Client Case Studies
  
  

  Great Plains training & certification

  Published On: 14 April 2008

  Customer: Washington State Penitentiary

  Location: Walla Walla, WA, US

  Industry: State & Local Government

  The Department of Corrections, Washington State in collaboration with its criminal justice partners, contributes to staff and community safety and hold offenders accountable through administration of criminal sanctions and effective re-entry programs. The Department of Corrections is responsible for administering adult corrections programs operated by the State of Washington. This includes state correctional institutions and programs for offenders supervised in the community.

  Business Needs: The Department of Corrections IT networking department used Microsoft Dynamics GP integrated with Microsoft SQL Server as an accounting solution to automate their processes. But their employees were not trained in GP so they outsourced the maintenance to the Partner from whom they bought the software. The Partner had initially configured and implemented the software for them, but was now also responsible for regular maintenance. However, the Department of Corrections wanted to reduce the costs of outsourcing by getting their own employee trained on GP. They decided to get six people trained and NetCom sold them the value of getting the master certification for installation and configuration, financials, inventory and order processing for their team.   Solution: NetCom created a custom training plan for them to satisfy all their needs. NetCom provided them with fifteen days of onsite training. The training prepared them for SQL server elective to get master certification in GP 9. The training solution included modules from Financial, Installation, Configuration, Inventory and order processing along with SQL Server training. NetCom provided them with exam vouchers, books and custom certification preparation they need for the training.The six students trained were the ones responsible for the Department of Corrections networks for the entire state of Washington. Instead of continuing to hire experts to administer and maintain their system, they invested in education to raise their own in house GP experts.   Training: Courses Taken 2072: Microsoft SQL Server 2000 System Administration 8505: Installation and Configuration in Microsoft Dynamics GP 9.0 8508: Receivables Management I in Microsoft Dynamics GP 9.0 8509: Payables Management I in Microsoft Dynamics GP 9.0 8510: Bank Reconciliation I in Microsoft Dynamics GP 9.0 8511: Fixed Assets I in Microsoft Dynamics GP 9.0 8512: Inventory in Microsoft Dynamics GP 9.0 8513: Purchase Order Processing in Microsoft Dynamics GP 9.0 8514: Sales Order Processing in Microsoft Dynamics GP 9.0 8506+8507: Foundation I and General Ledger I in Microsoft Dynamic GP 9.0 - Accelerated Version Packages Purchased MCDBA: Microsoft Certified Database Administrator (Core) Microsoft Dynamics GP 9.0 - Installation and Configuration Microsoft Dynamics GP 9.0 - Financials - Accelerated Microsoft Dynamics GP 9.0 - Inventory and Order Processing   Benefits: The training helped improved their productivity. They cut down their costs significantly by implementing the software in-house rather than outsourcing. Microsoft Dynamics GP integrated with Microsoft SQL Server training from NetCom helped them deliver on a long-term vision of community safety by installing and configuring their financials by inventory and order processing.

  
  

  USS-POSCO - Microsoft .NET 2.0 Development

  Published On: 18 November 2009

  Customer: USS-POSCO Industries

  Location: Pittsburgh, PA, US

  Industry: Metals & Mining::Steel Production

  The USS-POSCO steel finishing plant is owned and operated by USS-POSCO Industries (UPI), a joint venture company established by U. S. Steel Corporation and POSCO, of the Republic of Korea. The first Pittsburgh steel facility opened in 1910 as a 60-man foundry under the name Columbia Steel. Consisting of one building and a single 150-ton open hearth, the plant furnished steel castings for the dredging, lumber and shipping industries. Today, UPI manufactures cold rolled, galvanized and tin mill products from hot rolled steel. With the support of nearly 1,000 hourly and salaried employees, UPI ships steel daily to more than 150 customers, primarily in the thirteen western states.

  Business Needs: The need arose when [USS-POSCO] management decided to purchase a third party software package for HR & Payroll. As a traditional IBM Mainframe COBOL and Java shop, they needed to ensure that the new applications would integrate seamlessly with the existing legacy and Java applications. The new software was developed in the Microsoft .NET 3.5 platform, and at the time of purchase they had no formal training in Microsoft Development Tools and Platforms. USS-POSCO looked around for public courses and found that either there were no suitable courses available or those that were offered publicly conflicted with their work schedules.   Solution: NetCom quickly delivered a complete private training solution to USS-POSCO's doorstep in Pittsburgh, PA. "NetCom's solution was perfect from the quality of the courseware, delivery and timely schedule stand point. After an initial consultation with a NetCom representative, we were able to understand each other and quickly came up with a plan of execution for customized courses in a very tight schedule. As all the students were experienced programmers, we wanted our training to be concise and compact. After further discussions with the potential trainers and consultants, a course detail was drawn up, and we had a chance to review the course outline before approving it. The training courses were conducted on site and our employees were happy not having to travel. The all inclusive cost was just right. We are happy to say that the training course was delivered by a well experienced and competent instructor." - Liung Ling, Senior Programmer, USS-POSCO   Training: Courses Taken 2124: Programming with C# 2956: Core Foundations of Microsoft .NET 2.0 Development Packages Purchased MCSD: Microsoft Certified Solution Developer (C#.Net Track) MCTS: .NET 3.5 ADO.NET and ASP.NET Application   Benefits: USS-POSCO was able to gain the necessary skills to complement their programming knowledge and facilitate a successful transition into the Microsoft Development Tools and .NET platforms. NetCom was able to service the needs of USS-POSCO within their tight schedule, by condensing a great deal of knowledge into 4 days of intensive, customized training. Because the students were experienced programmers they were able to dictate and thrive in this fast pace. NetCom provided an experienced instructor and shipped all authorized course materials to USS-POSCO. Since the employees did not have to travel, there was minimal down-time and maximum Return on Investment. "After four very intense days of learning, we feel that we have gained a great deal. Thank you." - Liung Ling, Senior Programmer, USS-POSCO

  
  

  Providing certification training for QWEST

  Published On: 14 April 2008

  Customer: Qwest Communications

  Location: Denver, CO, US

  Qwest® is a leading provider of voice, video and data services across America and the world. For more than a century, homes and businesses have relied on our dependable dial tone connection. Qwest's employees, approximately 40,000, are committed to delivering world-class products backed by unmatched customer service. Whether you're a single household, a small business or a global corporation, from voice to data to video, Qwest has a solution just for you.

  Business Needs: Qwest was looking to expand its operations and needed key in-house IT expertise to scale its operations. Their technicians needed to gain systems engineer skills to achieve this.   Solution: NetCom create a custom class for Qwest and provided certification training to two groups of eight students each. Each group went through six weeks of training focused on MCSE training and certification. Qwest flew in the students from national locations to a central training facility.   Training: Courses Taken 2272: Implementing and Supporting Microsoft Windows XP Professional 2285: Installing, Configuring, and Administering Microsoft Windows XP Professional Consulting Service Packages Purchased MCSA, MCSE 2003, Windows XP - Accelerated Microsoft Windows XP Consulting Service   Benefits: The training went very well and Qwest was very satisfied with NetCom's certification training approach. They were able to connect better with their customers by earning the MCSE certifications as their customers actually value Qwest more with the MCSE credentials. The MCSE certification for Windows 2003 helped them significantly to go beyond providing the basic skills to show the specialized real-world capability to their customers and made their growth process easier.NetCom is also working on providing similar training to one more group, followed by Upgrade to Server 2008 training to two more groups.

  
  

  Customized SQL training for expert SQL users

  Published On: 14 April 2008

  Customer: Gold Bridge Partners, Inc.

  Location: Augusta, ME

  Industry: Computer Services::Information Technology Services

  Gold Bridge Partners, Inc. is a nationally-recognized web development and technology corporation located in Augusta, ME. For nearly a decade their team has been delivering technical and creative solutions for government, private businesses, and non-profit organizations. Gold Bridge's products and services include custom software development, web design, IT support, and much more. They understand the importance of a professional online presence for every business and organization. Their goal is to provide you with an attractive website and integrated tools to keep you on the cutting-edge.

  Business Needs: Gold Bridge Partners IT development team had been developing business log for years in middle tear application components developed in application languages such as Java, Perl, PHP, ASP/VB and .NET. In a recent project they included as much business logic as possible in the database (DB2 PL/SQL). They were considering developing their business logic more at the database level in the future, specifically for upcoming SQL Server / .NET projects. We want to be sure we are aware of best practices for coding T-SQL stored procedures and triggers and what unexpected issues or pitfalls we might be up against. We have many years experience developing software and some years experience writing T-SQL. We just want to make sure we know what we're doing before we try to write the entire business logic layer in T-SQL. We want to bring our already experienced developers to the EXPERT level. said Jonathan Williams, IT development manager for Gold Bridge.   Solution: Since the intended audience was a very advanced group of SQL users, NetCom created a custom onsite training class for them using Microsofts MCITP SQL 2005 advanced Business Intelligence Program. NetComs subject matter expert (SME) created a custom plan for them making sure the custom training gave enough time to make the training effective. The final training was scheduled as a four day class for five of their employees, and took into consideration their budget constraints.   Training: Courses Taken 2794: Designing a Business Intelligence Solution for the Enterprise Using Microsoft SQL Server 2005 Packages Purchased MCITP: SQL Server 2005 - Business Intelligence Developer   Benefits: The training went very well. We are pleased. James (our SME) was both fun and informative. The training that we have received has aided us greatly in our development efforts said Jonathan. With NetComs database training, they were able to develop their business logic at the database level effectively.

  
  

  Custom Great Plains and BizTalk Training

  Published On: 14 April 2008

  Customer: Universidad de las Americas Puebla

  Location: Puebla, Mxico

  Industry: Education::Colleges & Universities

  The Universidad de las Américas Puebla (UDLA) was founded in 1940 as the Mexico City College and the first twelve students graduated in 1944. The Universidad de las Américas was accepted as a member of the Southern Association of Colleges and Schools (SACS) in 1959.The UDLA's academic programs have been officially accredited by the Department of Public Education since 1976. In 1985 the university officially changed its name to Fundación Universidad de las Américas Puebla.

  Business Needs: "We need to learn more about Great Plains and the different options we have to extend its functionality" said Hugo Lopez, Training coordinator of Universidad de las Americas Puebla. UDLA had implemented Microsoft Dynamics GP as an Enterprise Resource Planning (ERP) but was having problems with its implementation as people in their IT department were not trained in GP. UDLA started looking for GP training in Mexico but was unsuccessful in finding the training to satisfy their needs. When UDLA contacted NetCom, they wanted to send two people to US for the Dynamics GP training.   Solution: Universidad de las Americas Pueblas goal was to gain the in-depth knowledge to customize and implement Microsoft Dynamics GP using Dexterity. Since there was no official courseware for Dexterity, NetCom created custom training as per their needs. NetCom also provided them custom training at their site in Mexico where they could train a group of employees. This also helped them circumvent immigration issues with their employees getting VISA to the US.NetCom sent a bilingual (English and Spanish speaking) GP instructor to run the custom class for them. The training went on for three weeks and was very successful. "My Team and I are very happy with the training and with the instructor (hes a person who really knows a lot about the product). This training is going to be very useful in the projects that we are working on. We are so happy, that we are interested in some additional training" said Hugo. UDLA also requested BizTalk Server training for econnect. Again, NetCom created another custom plan for econnect training which was conducted over eight days.   Training: Courses Taken 2933: Developing Business Process and Integration Solutions Using Microsoft BizTalk Server 2006 2934: Deploying and Managing Business Process and Integration Solutions Using Microsoft BizTalk Server 2006 8507: General Ledger I in Microsoft Dynamics GP 9.0 8517: Report Writer in Microsoft Dynamics GP 9.0 8518: Business Portal Installation and Configuration in Microsoft Dynamics GP 8519: Microsoft Dynamics GP Integration Manager 8520: Modifier with Visual Basic with Applications (VBA) in Microsoft Dynamics GP 9.0 8597: General Ledger II in Microsoft Dynamics GP 9.0 Consulting Service Packages Purchased MCTS: BizTalk Server 2006 Microsoft Dynamics GP 9.0 - Other Consulting Service   Benefits: Universidad de las Americas Pueblas IT department had already implemented Microsoft Dynamics GP as an (ERP) but now they were able to use its full functionality. They were very satisfied with the whole training and were able to customize Microsoft Dynamics GP and integrate it with the other applications with associated technology. They were also able to integrate econnect with BizTalk very efficiently.

  
  

  Global Vista Training for international law firm

  Published On: 14 April 2008

  Customer: Latham & Watkins

  Location: US and Paris, France; Brussels, Belgium; Hong Kong

  Business Needs: Keeping up with the cutting edge technology and service their clients in the best possible way, Latham and Watkins required a stable and reliable IT infrastructure, so they decided to migrate from Microsofts Windows XP to Windows Vista. But they realized that to successfully integrate Vista in their organization and getting full advantage of Vista applications, their tech team requires the right training. So they turned to NetCom in search to satisfy their training needs. What we really need is a course that updates our Tech Support skills from XP to Vista said Diane, Latham & Watkins training development manager.   Solution: Latham & Watkins was looking to run a series of 2 day custom Vista classes over 2-3 months at their several offices around the U.S. & worldwide that require this training. After understanding their training needs, NetComs lead Microsoft Subject Matter Expert (SME) and training logistics team put together a customized version of Vista courses 5115 and 5118 that would address the needs of Latham & Watkins. They wanted to include the introduction to Vista and the Aero Interface and IE 7.0 and take out any reference to Bit locker, Defender, and Firewall. A custom class with the custom course curriculum was created and held and multiple locations globally.   Training: Courses Taken 5118: Maintaining and Troubleshooting Windows Vista Computers 5115: Installing and Configuring the Windows Vista Operating System Consulting Service Packages Purchased MCTS: Windows Vista Configuration MCITP: Enterprise Support Technician Consulting Service   Benefits: NetComs training made for an effective transition from Windows XP to Vista for Latham & Watkins. They were very pleased with NetComs SMEs two day custom Vista training.The training was eventually held at several locations within the US and four other cities globally Paris, France; Brussels, Belgium; Hong Kong, China and Hamburg, Germany.

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  NetCom Learning is an award winning, customer focused company. We are simply Passionate About Learning!

  See our list of awards.

• Specialized Boot Camp Training

  

  This training is also available as a boot camp. NetCom is world famous for delivering specialized boot camp training to our clients.

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