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Redeem Your Software Assurance Training Vouchers (SATVs) at NetCom Learning

Software Assurance Training Vouchers (SATV) provide in-depth technical classroom training for IT professionals and developers, all designed to ensure effective and efficient deployment, management, support and adoption of new Microsoft software without impacting the Customer's training budget.

Training vouchers entitle you to receive courses from Microsoft Learning Partners worldwide for a specific number of training days. The number of days granted are based on the amount of the qualifying Office and/or Windows software licenses covered with Software Assurance. You can convert these days into SA training vouchers to attend select eligible technical courses. Each SATV training day is worth the equivalent of one (1) day of technical classroom training. The training vouchers are electronic and can be used at any participating Learning Partner location worldwide.

Why SATV?

  • Support your company's out of pocket training budget.
  • Maximize the return on your software investment with a Microsoft Award Winning Learning Organization.
  • Prepare your IT professionals and Developers with top-notch, real-world experienced instructors.
  • Choose from several delivery methods, such as Standard Classes, Boot Camps, Online and Onsite - Onsite Training available at your corporate location!

Steps in the SATV Process

This process focuses exclusively on the administrative steps that are required by Software Assurance (SA) customers in order to redeem SA training vouchers (SATVs). The steps are outlined in the order in which they occur in the overall process.

STEP 1:

Customers (other than Academic Select License, Select Plus for Academic, Campus Agreement, and School Agreement customers) who have Software Assurance (SA) membership in the Microsoft application or systems product pools may be eligible for SA training days. You receive a number of Training Days based on the number of qualifying Office and/or Windows licenses covered with Software Assurance.

STEP 2:

Activate the SA Training Voucher benefit at Volume Licensing Service Center site, VLSC. Sign in by using your Microsoft account (formerly Windows Live ID) benefits manager credentials and click Software Assurance. From your Benefit Summary page, click Training Vouchers. On the next page, click Activate Benefit.

Note: Before creating a training voucher, review the Microsoft Technical Training list of SATV eligible courses.

STEP 3:

In VLSC, from your Software Assurance Benefit Summary page, click Training Vouchers. Then click Create Training Voucher, and enter all necessary information including employee name, corporate e-mail address, and number of days the voucher is worth. This way, you Create and Assign a SA training voucher to an employee within the customer’s organization. The employee details you entered will receive training voucher electronically which can be used within 180 days before it expires.

STEP 4:

Employees can choose a participating Microsoft Learning Partner who offers the courses they want to take. To schedule training, employees must provide the Learning Partner with the SA training voucher details found in their voucher confirmation email.


SATV FAQs

Does my organization has Software Assurance?

If your organization purchased volume licensing of Microsoft software, you most likely participate in Software Assurance. Software Assurance offers a broad range of benefits in one program which helps you deploy, manage, and migrate software.

Do I qualify for Software Assurance/Free Microsoft Training?

Software Assurance is selected at the time of software purchase. If your organization purchased volume licensing of Microsoft software, you most likely participate in Software Assurance. "SA Pack MVL" on your Microsoft Licensing invoice means your organization participates in the Software Assurance program. The Notices Contact listed on the agreement, is your organization's Agreement Administrator. Your organization can begin using qualifying benefits immediately and over the term of the license agreement.


We can help. Give us a call at 1-888-563-8266.

How Can I Find SATVs at my Organization?

You can ask the Benefits Administrator, Software Purchasing Manager or IT Manager at your organization for your training vouchers. Or you can contact NetCom for assistance at 1-888-563-8266. Many companies find it easier to utilize NetCom's in-house Benefits Activation Experts that work directly with you and Microsoft. Our experts can help you activate your benefits, including redemption of your SATVs.

Can training vouchers be used for any Official Microsoft Learning Product courses?

Training vouchers can be used for any of the following type of courses designated for IT professional and developer courses only.

  • Digital MOC (DMOC)
  • Community Courseware
  • MOC On-Demand

What is not eligible through SATV?

SA training vouchers cannot be used for:

  • First Look Clinics
  • Hands on Labs
  • End User ILT training
  • Fresh Editions

Are Microsoft Dynamics® courses eligible for SA training vouchers?

Only select Microsoft Dynamics CRM courses are eligible to be taken by using SA training vouchers.

What if an employee wants to attend a class that is not on the Software Assurance list of eligible courses?

Software Assurance training vouchers can only be used for eligible courses. Courses not covered under SATV scheme can be enrolled by making payments separately.

When a voucher is created from the available training days, how long does it last?

Training vouchers expire 180 days after their creation date. If the designated employee does not use a voucher within 180 days, the voucher is automatically revoked and the training days are returned to the company pool of days for use by others. If the customer agreement has expired, vouchers and training days will be forfeited.

What if the training voucher is created for fewer days than the class duration?

The training voucher must be created for the length of the course. If the voucher was created for fewer days than the length of the course because your organization has no additional days to add, the difference in days must be paid directly to the Learning Solutions partner.

If accidentally created a training voucher, how to get the training days returned to our voucher pool?

The process is the same for If you revoke your assigned voucher, the training days it represents will be returned to your voucher pool. Please visit the Volume Licensing Service Center site at https://licensing.microsoft.com and sign in to revoke a voucher.

How to redeem MOC On-Demand in SATV?

The process is the same for MOC On-Demand as it is for Digital MOC courses. For MOC On-Demand courses, use the MOC On-Demand specific course number.

Where to redeem the training vouchers?

You can redeem training vouchers only at participating a Learning Partner like NetCom.

Can training vouchers be redeemed for training at a Microsoft IT Academy?

No, the Software Assurance training voucher program is an exclusive benefit for Learning Solutions partners. Training vouchers can be redeemed only at participating Learning Solutions partner.

What is the value of each Software Assurance training voucher?

One training voucher day equals one classroom training day. For example, if a course is five days, a five-day voucher is required.

Does the voucher value vary by course type?

The voucher value is the same for all eligible courses. There is no difference in voucher value between a developer course and an IT professional course. If the course length is the same, they both require the same number of voucher days.

How many SATV days are required for redemption of MOC On-Demand?

2 SATV days.

Can SATV be used for Packaged Sets?

Yes.

How many SATV days are required for redemption of a Packaged Set?

5 or 3 SATV days depending on the DMOC course.


Note: You MUST use the Digital MOC license number to request payment in the Software Assurance Voucher Benefits (SAVB) system. The MOC On-Demand voucher code will be ineligible for payment when part of a Packaged Set.

What is included in the 5 SATV days for a Packaged Set?

Similar to Digital MOC, all services are included. You may not charge customers for additional services.

Why is it necessary to use the Digital MOC license code in the payment request instead of the MOC On-Demand voucher code for the MOC On-Demand Packaged Sets?

The simple answer is due to the systems. The SATV systems are built to automatically take the number of days associated with the course as the SATV payment for the partner. Using Digital MOC allows for the partner to get the correct amount of days for the Packaged Set. Using the MOC On-Demand voucher would reduce the number of days to 2 days.

How do I redeem MOC On-Demand in SATV?

The process is the same for MOC On-Demand as it is for Digital MOC courses. For MOC On-Demand courses, use the MOC On-Demand specific course number.

How can a trainee cancel a class reservation?

The trainee can contact the Learning Partner to cancel a class reservation and follow the cancellation policies of the learning partner.


Enquire with us for more details at 1-888-563-8266.