ACUCM v8.0 - Administering Cisco Unified Communications Manager

ACUCM v8.0 - Administering Cisco Unified Communications Manager Course Description

Intended Audience for the ACUCM v8.0 - Administering Cisco Unified Communications Manager Course

• Phone network administrators
• Data system administrators
• Entry-level network engineers
• Learners looking to gain a technical overview of Cisco Unified Communications Manager
• Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)

Training Packages & Career Tracks that include the ACUCM v8.0 - Administering Cisco Unified Communications Manager Course

• Cisco - Other

ACUCM v8.0 - Administering Cisco Unified Communications Manager Course Objectives

• Describe the Cisco Unified Communications Manager network, service, and features
• Understand the importance of and configuration of redundancy and high availability in the enterprise network
• Describe user configuration and the user web interface
• Explain basic phone options and the use of BAT
• Explain the route plan and on-net/off-net calling
• Describe the various media resources, including conferencing and MOH
• Describe the basic phone features and use of hunt groups

ACUCM v8.0 - Administering Cisco Unified Communications Manager Course Outline

1. Introduction to IP Telephony
   1. Exploring IP Telephony
   2. Describing Deployment Models
   3. Understanding Advanced Multisite Features
2. Defining the Basic Configuration
   1. Logging In to Cisco Unified Communications Manager
   2. Examining Basic Server Configuration
   3. Describing Multilevel Administration
   4. Configuring DRS Backup and Restore Procedures
3. User Administration
   1. Understanding User Configuration
   2. Using the User Web Pages
4. Exploring Phone Registration and Cisco Unified IP Phones
   1. Configuring System Parameters
   2. Supporting Cisco Unified IP Phones
   3. Exploring Phone Registration and IP Phone Communications
   4. Utilizing the Bulk Administration Tool (BAT)
5. Basic Route Plan Configuration
   1. Implementing Dial Plan Connectivity
   2. Creating Route Plans
6. Route Filters and Digit Manipulation
   1. Configuring Translation Patterns and Route Filters
   2. Implementing Digit Manipulation
7. Class of Control
   1. Defining Class of Control
   2. Using Class of Control Features
8. Understanding Media Resources
   1. Defining Media Resources
   2. Exploring Media Resource Management
9. Features and Services
   1. Describing Basic Features
   2. Exploring Hunt Groups
   3. Describing Phone Services

Benefits of taking the ACUCM v8.0 - Administering Cisco Unified Communications Manager course at NetCom

• Why choose Cisco Training at NetCom Learning?
  As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.

  In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!

  See the training value proposition below:

  Why Cisco Training at NetCom? NetCom Information Technology is proud to be an authorized Cisco Learning Partner. We have helped thousands of clients successfully attain Cisco certifications in a cost effective manner. Make sure you invest in quality training so your hard-earned money does not go to waste. It DOES make a difference! We are one of the largest training facility in the US and one of Cisco’s premier training providers. We can also customize training to address specific training needs. We even provided training to Cisco's top engineers. Read our Case Study! Authorized Cisco Training Value Proposition: Authorized Cisco Training Center Non-authorized Training Center Certified Cisco instructors teach the courses Non CCSI can teach the course Uses content authorized by Cisco and created by Cisco product teams Do not have access to official courseware Uses the latest Cisco learning content May use outdated training content Strict quality guarantee managed by a Cisco online evaluation system No quality guarantee Uses virtual practice labs using the latest Cisco equipment. See our partial list of Cisco equipment here May not use up to date equipment Uses simulations created by Cisco to help prepare for Cisco exams Does not use simulations created by Cisco Comprehensive learning needs and skills-gap analysis No real analysis available Customized courses that use Cisco intellectual property Cannot use any Cisco intellectual property Overall, a better quality training experience Substandard training experience

• NetCom provides Authorized Training
  NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.

  See our comprehensive list of partner authorizations.

• Award winning, world-class Instructors

  Amanda G. - Phenom in the IT industry, earned her first Microsoft certification at age 15. - B.B.A in Management along with numerous Cisco, Microsoft, and CompTIA certifications. - Database designer and network administrator background. Bio: Amanda is a phenom in the IT industry. The daughter of NetCom Learning Instructor and Subject Matter Expert, Michael Govinda, Amanda was a Microsoft Certified Systems Engineer at age 15 and began earning Cisco credentials at 17. She also holds a B.B.A in Management and worked as a database designer and network administrator in the IT department of a top New York City publishing firm. Amanda currently teaches CompTIA A+, Network+, and Security+, as well as Cisco CCNA and CCNA Voice courses at NetCom Learning, garnering much acclaim from her students who enjoy a close-to-perfect pass rate on their certification exams. Amanda is a certified trainer for Cisco and CompTIA, and holds numerous technical certifications including Cisco Certified Network Associate-Security, CCSI, CCNP, CCVP, MCSE, CompTIA A+, CompTIA Net+, and CompTIA Security+.

  David M. - Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports. Bio: David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning. David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way � very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.

  Michael G. - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses. - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning. Bio: Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses. Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

  William D. - Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications. - Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks. Bio: William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments. As a Cisco and CompTIA Subject Matter Expert â?? he holds several certifications, including Cisco CCNA, CCNP, and CCIE â?? William is one of NetComâ??s top trainers, consistently scoring high marks in student evaluations.

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• Actual Client Testimonials

  Apr 12 2012 I had a great time! Dave, really knew his material. - Samuel S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Apr 06 2012 Took ICND1 with Dave. I only came back for Dave for ICND2. Great instructor. - Jason G. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Feb 04 2012 Excellent instructor, well presented and thorough material, good lab environment. -James A. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Jan 21 2012 The entire experience was very well organized and greatly appreciated. Travel was so simple. Amanda is an excellent teacher and very content knowledgeable. The food and accommodations were perfect. I didn't want to get out; wanted to spend time studying. I was able to cook in my suite. This really helped with costs too. -Jackie S. Course(s) Taken CCNA, CCENT (ICND1, ICND2) and CCDA (DESGN) - Boot Camp

  
  

  Dec 10 2011 Instructor very professional and helpful. -Omar S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Dec 10 2011 Our instructor had a vast knowledge of the subject matter, and was able to convey the material to our class in a highly effective way. He had good pacing, a clear voice (that was easy to understand despite his Canadian accent) and spoke to the level of the class. Even though we covered a lot of material. He kept it interesting, and spaced out breaks so that we didn't get tired or feel overwhelmed. -Steve B. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Dec 09 2011 Instructor was very knowledgeable and very well paced. Yet to see how prepared I am, but I definitely learned a lot. Good job. -David S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Dec 09 2011 Excellent instructor and experience at NetCom. -Joshua S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  
• Awards won by NetCom
  NetCom Learning is an award winning, customer focused company. We are simply Passionate About Learning!

  See our list of awards.

• Specialized Boot Camp Training

  

  This training is also available as a boot camp. NetCom is world famous for delivering specialized boot camp training to our clients.

  For answers to questions regarding our boot camp training delivery format, please refer to our Boot Camp FAQ section.

Enrollment Options for the ACUCM v8.0 - Administering Cisco Unified Communications Manager course

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