IPTT: Cisco IP Telephony Troubleshooting v4.0

IPTT: Cisco IP Telephony Troubleshooting v4.0 Course Description

Intended Audience for the IPTT: Cisco IP Telephony Troubleshooting v4.0 Course

• System Engineers, Channel Partners/Resellers, Customers.

IPTT: Cisco IP Telephony Troubleshooting v4.0 Course Objectives

• Apply effective troubleshooting methods to resolve issues in complex IPT networks
• Troubleshoot common Call Manager configuration, integration, and operation problems.
• Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools.
• Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks.
• Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods.
• Troubleshoot common Unity configuration, integration, and operation issues and problems.
• Employ Cisco TAC as a troubleshooting and escalation tool.

Recommended Prerequisites for the IPTT: Cisco IP Telephony Troubleshooting v4.0 course

• CIPT1: Cisco IP Telephony Part 1 v4.1
• CIPT2: Cisco IP Telephony Part 2 v4.1

The IPTT: Cisco IP Telephony Troubleshooting v4.0 Course prepare students for the following Exams

• 642-425 : IP Telephony Troubleshooting (IPTT)

Recommended Next Steps after taking the IPTT: Cisco IP Telephony Troubleshooting v4.0 Course

• CIPT1: Cisco IP Telephony Part 1 v4.1

IPTT: Cisco IP Telephony Troubleshooting v4.0 Course Outline

1. Module 1 - Applying Troubleshooting Methods
2. Module 2 - Troubleshooting CallManager, Network, Signaling, and Dial Plans Troubleshooting the CallManager Signaling Architecture
3. Module 3 - Troubleshooting AVVID Components
4. Module 4 - Troubleshooting Network Infrastructure
5. Module 5 - Applying Quality of Service in VoIP Networks
6. Module 6 - Troubleshooting Unity Voice Mail Systems
7. Module 7 - Escalating Trouble Tickets to TAC

Benefits of taking the IPTT: Cisco IP Telephony Troubleshooting v4.0 course at NetCom

• Why choose Cisco Training at NetCom Learning?
  As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.

  In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!

  See the training value proposition below:

  Why Cisco Training at NetCom? NetCom Information Technology is proud to be an authorized Cisco Learning Partner. We have helped thousands of clients successfully attain Cisco certifications in a cost effective manner. Make sure you invest in quality training so your hard-earned money does not go to waste. It DOES make a difference! We are one of the largest training facility in the US and one of Cisco’s premier training providers. We can also customize training to address specific training needs. We even provided training to Cisco's top engineers. Read our Case Study! Authorized Cisco Training Value Proposition: Authorized Cisco Training Center Non-authorized Training Center Certified Cisco instructors teach the courses Non CCSI can teach the course Uses content authorized by Cisco and created by Cisco product teams Do not have access to official courseware Uses the latest Cisco learning content May use outdated training content Strict quality guarantee managed by a Cisco online evaluation system No quality guarantee Uses virtual practice labs using the latest Cisco equipment. See our partial list of Cisco equipment here May not use up to date equipment Uses simulations created by Cisco to help prepare for Cisco exams Does not use simulations created by Cisco Comprehensive learning needs and skills-gap analysis No real analysis available Customized courses that use Cisco intellectual property Cannot use any Cisco intellectual property Overall, a better quality training experience Substandard training experience

• NetCom provides Authorized Training
  NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.

  See our comprehensive list of partner authorizations.

• Award winning, world-class Instructors

  Amanda G. - Phenom in the IT industry, earned her first Microsoft certification at age 15. - B.B.A in Management along with numerous Cisco, Microsoft, and CompTIA certifications. - Database designer and network administrator background. Bio: Amanda is a phenom in the IT industry. The daughter of NetCom Learning Instructor and Subject Matter Expert, Michael Govinda, Amanda was a Microsoft Certified Systems Engineer at age 15 and began earning Cisco credentials at 17. She also holds a B.B.A in Management and worked as a database designer and network administrator in the IT department of a top New York City publishing firm. Amanda currently teaches CompTIA A+, Network+, and Security+, as well as Cisco CCNA and CCNA Voice courses at NetCom Learning, garnering much acclaim from her students who enjoy a close-to-perfect pass rate on their certification exams. Amanda is a certified trainer for Cisco and CompTIA, and holds numerous technical certifications including Cisco Certified Network Associate-Security, CCSI, CCNP, CCVP, MCSE, CompTIA A+, CompTIA Net+, and CompTIA Security+.

  David M. - Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports. Bio: David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning. David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way � very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.

  Michael G. - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses. - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning. Bio: Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses. Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

  William D. - Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications. - Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks. Bio: William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments. As a Cisco and CompTIA Subject Matter Expert â?? he holds several certifications, including Cisco CCNA, CCNP, and CCIE â?? William is one of NetComâ??s top trainers, consistently scoring high marks in student evaluations.

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• Actual Client Testimonials

  Apr 12 2012 I had a great time! Dave, really knew his material. - Samuel S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Apr 06 2012 Took ICND1 with Dave. I only came back for Dave for ICND2. Great instructor. - Jason G. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Feb 04 2012 Excellent instructor, well presented and thorough material, good lab environment. -James A. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Jan 21 2012 The entire experience was very well organized and greatly appreciated. Travel was so simple. Amanda is an excellent teacher and very content knowledgeable. The food and accommodations were perfect. I didn't want to get out; wanted to spend time studying. I was able to cook in my suite. This really helped with costs too. -Jackie S. Course(s) Taken CCNA, CCENT (ICND1, ICND2) and CCDA (DESGN) - Boot Camp

  
  

  Dec 10 2011 Instructor very professional and helpful. -Omar S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Dec 10 2011 Our instructor had a vast knowledge of the subject matter, and was able to convey the material to our class in a highly effective way. He had good pacing, a clear voice (that was easy to understand despite his Canadian accent) and spoke to the level of the class. Even though we covered a lot of material. He kept it interesting, and spaced out breaks so that we didn't get tired or feel overwhelmed. -Steve B. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Dec 09 2011 Instructor was very knowledgeable and very well paced. Yet to see how prepared I am, but I definitely learned a lot. Good job. -David S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  

  Dec 09 2011 Excellent instructor and experience at NetCom. -Joshua S. Course(s) Taken CCNA and CCENT Certification (ICND1 and ICND2)

  
  
• Awards won by NetCom
  NetCom Learning is an award winning, customer focused company. We are simply Passionate About Learning!

  See our list of awards.

• Specialized Boot Camp Training

  

  This training is also available as a boot camp. NetCom is world famous for delivering specialized boot camp training to our clients.

  For answers to questions regarding our boot camp training delivery format, please refer to our Boot Camp FAQ section.

Enrollment Options for the IPTT: Cisco IP Telephony Troubleshooting v4.0 course

• Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with an Educational Consultant.

Training Delivery Methods

• Classroom Training
  NetCom’s classroom training ensures that you have state-of-the-art tools, techniques and practices you need to succeed on the job. Our instructors are active practitioners and true masters in their fields. With convenient classes at multiple learning centers across the US, you never have to go far to get ahead.

• Live Online Training (LOT)
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• Boot Camp Training
  NetCom’s intensive boot camps are designed to advance your skills in the shortest possible amount of time and get you certified. Boot camps go at a faster pace and often run for longer days, so you must have some level of subject matter experience before enrolling. Boot camps have mandatory assessment tests to ensure no one will slow down the class for other students. Learn more about Boot Camps

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• Private 1-on-1 Training
  NetCom’s private 1-on-1 training focuses on the highest quality training possible. You get individualized, full attention from the instructor and you decide where and when courses are held. The training is custom tailored to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique.
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Call us Toll-free at 1-888-563-8266 FREE Training Inquiry form Website Live Chat Contact us via Email: info@netcomlearning.com

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