Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.
Intended Audience for the ICOMM: Administering Cisco Voice and Unified Communications Boot Camp Course
A learner must have skills and knowledge equivalent to those learned in Interconnecting Cisco Networking Devices Part 1 (ICND1).
Working knowledge of the Windows operating system.
Training Packages & Career Tracks that include the ICOMM: Administering Cisco Voice and Unified Communications Boot Camp Course
Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
Describe how to maintain a Cisco Unified Communications solution.
Required Prerequisites for the ICOMM: Administering Cisco Voice and Unified Communications Boot Camp course
As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.
In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!
See the training value proposition below:
Why Cisco Training at NetCom?
NetCom Learning is proud to be an authorized Cisco Learning Partner. We have helped thousands of clients successfully attain Cisco certifications in a cost effective manner. Make sure you invest in quality training so your hard-earned money does not go to waste. It DOES make a difference!
We are one of the largest training facility in the US and one of Cisco's premier training providers. We can also customize training to address specific training needs. We even provided training to Cisco's top engineers. Read our Case Study!
Authorized Cisco Training Value Proposition:
Authorized Cisco Training Center
Non-authorized Training Center
Certified Cisco instructors teach the courses
Non CCSI can teach the course
Uses content authorized by Cisco and created by Cisco product teams
Do not have access to official courseware
Uses the latest Cisco learning content
May use outdated training content
Strict quality guarantee managed by a Cisco online evaluation system
NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.
Amanda G.
- Phenom in the IT industry, earned her first Microsoft certification at age 15. - B.B.A in Management along with numerous Cisco, Microsoft, and CompTIA certifications. - Database designer and network administrator background.
Bio:
Amanda is a phenom in the IT industry. The daughter of NetCom Learning Instructor and Subject Matter Expert, Michael Govinda, Amanda was a Microsoft Certified Systems Engineer at age 15 and began earning Cisco credentials at 17. She also holds a B.B.A in Management and worked as a database designer and network administrator in the IT department of a top New York City publishing firm.
Amanda currently teaches CompTIA A+, Network+, and Security+, as well as Cisco CCNA and CCNA Voice courses at NetCom Learning, garnering much acclaim from her students who enjoy a close-to-perfect pass rate on their certification exams. Amanda is a certified trainer for Cisco and CompTIA, and holds numerous technical certifications including Cisco Certified Network Associate-Security, CCSI, CCNP, CCVP, MCSE, CompTIA A+, CompTIA Net+, and CompTIA Security+.
David M.
- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports.
Bio:
David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.
David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way � very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses. - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.
Bio:
Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.
Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
William D.
- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications. - Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.
Bio:
William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.
As a Cisco and CompTIA Subject Matter Expert â?? he holds several certifications, including Cisco CCNA, CCNP, and CCIE â?? William is one of NetComâ??s top trainers, consistently scoring high marks in student evaluations.
Instructor was fast, but savvy; very in touch with class (when to speed up or slow down, or stop for an individual) never lost a student and never lost the pace very good at a very hard skill.
The boot camp training was intense and covered the books well. Labs were prepared and done. The instructor was very knowledgeable and assisted class with questions and instruction explained and demonstrated concepts to ensure understanding.
I would recommend NetCom Learning because the training is first class. The material is explained thoroughly with real world scenarios as well. The instructors are currently in the field so they are speaking from current experience.
NetCom’s classroom training ensures that you have state-of-the-art tools, techniques and practices you need to succeed on the job. Our instructors are active practitioners and true masters in their fields. With convenient classes at multiple learning centers across the US, you never have to go far to get ahead.
NetCom’s premium Live Online Training (we call it LOT) is the ultimate in convenience and cost-effectiveness. LOT combines interactive video instruction via the latest web conference technology, and post-class access to learning labs for a best-in-class learning experience. Learn more about LOT
NetCom’s intensive boot camps are designed to advance your skills in the shortest possible amount of time and get you certified. Boot camps go at a faster pace and often run for longer days, so you must have some level of subject matter experience before enrolling. Boot camps have mandatory assessment tests to ensure no one will slow down the class for other students. Learn more about Boot Camps
With NetCom’s private training programs, you decide where and when courses are held. Tailor the training to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique. Save money by doing bulk customized training. Learn more about Private Onsite Training
NetCom’s private 1-on-1 training focuses on the highest quality training possible. You get individualized, full attention from the instructor and you decide where and when courses are held. The training is custom tailored to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique. Learn more about Private 1-on-1 Training
As an authorized Cisco Learning Partner, NetCom proudly accepts Cisco Learning Credits (CLC) for Cisco training and Cisco certification, including Cisco CCNA certification and CCENT certification.
NetCom’s classroom training ensures that you have state-of-the-art tools, techniques and practices you need to succeed on the job. Our instructors are active practitioners and true masters in their fields. With convenient classes at multiple learning centers across the US, you never have to go far to get ahead.
NetCom’s premium Live Online Training (we call it LOT) is the ultimate in convenience and cost-effectiveness. LOT combines interactive video instruction via the latest web conference technology, and post-class access to learning labs for a best-in-class learning experience.
NetCom’s intensive boot camps are designed to advance your skills in the shortest possible amount of time and get you certified. Boot camps go at a faster pace and often run for longer days, so you must have some level of subject matter experience before enrolling. Boot camps have mandatory assessment tests to ensure no one will slow down the class for other students. 
With NetCom’s private training programs, you decide where and when courses are held. Tailor the training to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique. Save money by doing bulk customized training.
NetCom’s private 1-on-1 training focuses on the highest quality training possible. You get individualized, full attention from the instructor and you decide where and when courses are held. The training is custom tailored to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique.
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