ITIL®-RCV: Intermediate Capability: ITIL® Release Control and Validation

ITIL-RCV: Intermediate Capability: ITIL Release Control and Validation Course Description

Duration: 5.00 days (40 hours)

The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization's or users' needs.

ITIL RCV course is designed to develop organizations' or individuals' understanding of the ITIL Service Transition processes. It can ensure transitional changes are effectively managed, new services are validated and tested and that release and deployment fulfil organizational requirements. RCV also provides guidance on evaluating change and managing knowledge to improve decision-making processes.

The ITIL Release, Control and Validation certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam.

NetCom is an Accredited Training Affiliate in partnership with ITpreneurs.

Learning Modalities
- Instructor-led Classroom Training
- Online Training
- Corporate Training
- Onsite Training
- One-on-One Training

Course Preparation
- You will receive a course study book including case studies and sample exam questions
- You should acquire and read the ITIL Service Design core publication, which you should read as part of personal study
- Review your ITIL Foundation course materials

What's Included
- Facilitated Training
- Books

Exam Name
ITIL Release, Control and Validation (RCV) Certificate Exam

Certification
ITIL Release, Control and Validation (RCV) Certificate

Exam Information
The ITIL Release, Control and Validation (RCV) exam can be taken in any of the following three ways:
- On the last day of the course, in-class exam
- In the comfort of your home and at any time, after the course completion via PeopleCert (online)
- At your convenience, at an eligible testing center

Exam Format
- Multiple choice examination questions
- Number of Questions: 8
- Pass Score: 28/40 or 70%
- Exam Duration: 90 minutes
- Open/Closed Book: Closed Book

Credits
- Upon successfully achieving the ITIL Release, Control and Validation certificate, the participants earn four credits toward their ITIL Expert certification

ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a (registered) Trade Mark of AXELOS Limited. All rights reserved. The Swirl logo™ is a (registered) Trade Mark of AXELOS Limited. The ITIL Accredited Training Organization logo is a Trade Mark of AXELOS Limited

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this ITIL-RCV: Intermediate Capability: ITIL Release Control and Validation Course

  • » IT operations, technical, or IT management personnel requiring more information about ITIL® best practices
  • » Anyone responsible for managing, implementing, or consulting on ITIL® processes within IT or in conjunction with IT

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Course Prerequisites for ITIL-RCV: Intermediate Capability: ITIL Release Control and Validation

  • » Recommended: ITIL Foundation
  • » ITIL® Foundation Certification (v3 or newer) required
  • » Two to four years of relevant work experience

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ITIL-RCV: Intermediate Capability: ITIL Release Control and Validation Course Objectives

  • » Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
  • » Importance of ITIL® Release, Control, and Validation while providing service
  • » How all processes in ITIL® Release, Control, and Validation interact with other Service Lifecycle Processes
  • » Processes, activities, methods, and functions used in each of the ITIL® Release, Control, and Validation processes
  • » How to use the ITIL® Release, Control, and Validation processes, activities, and functions to achieve operational excellence
  • » Measure ITIL® Release, Control, and Validation
  • » Importance of IT Security and its contributions to ITIL® Release, Control, and Validation
  • » Technology and implementation considerations surrounding ITIL® Release, Control, and Validation
  • » Challenges, critical success factors, and risks associated with ITIL® Release, Control and Validation

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ITIL-RCV: Intermediate Capability: ITIL Release Control and Validation Course Outline

      1. Introduction to release, control and validation (RCV)
        1. The purpose, objectives and scope of service transition lifecycle phase
        2. The RCV processes in relation to service transition
        3. Activities related to overall transition planning and ongoing support
      2. Change management
        1. The end-to-end process flow for change management , including its policies, design strategy, concepts, activities, and interfaces with other processes
        2. A measurement model and the metrics that would be used to support change management within RCV practices
        3. The benefits and business value that can be gained from change management and the challenges and risks to be managed
      3. Service asset and configuration management (SACM)
        1. The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes
        2. A measurement model and the metrics that would be used to support service asset and configuration management within RCV practices
        3. The benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managed
      4. Service validation and testing (SVT)
        1. The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
        2. Test modeling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data) and how these test components are used to ensure service quality
        3. A measurement model and the metrics that would be used to support service validation and testing within RCV practices
        4. The benefits and business value that can be gained from SVT and the challenges and risks to be managed
      5. Release and deployment management (RDM)
        1. The end-to-end process flow for release and deployment management , including its policies, concepts, phases, activities and interfaces with other processes
        2. Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement). and how these activities ensure service quality
        3. A measurement model and the metrics that would be used to support release and deployment management within RCV practices
        4. The benefits and business value that can be gained from release and deployment management
      6. Request fulfilment
        1. The end-to-end process flow for request fulfilment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)
        2. Request fulfilment models and related activities (for example, effectiveness of designs, changes, performance) and how these activities help to ensure quality service within RCV
        3. A measurement model and the metrics that would be used to support request fulfillment within RCV practices
        4. The benefits and business value that can be gained from request fulfillment and the challenges and risks to be managed
      7. Change evaluation
        1. The end-to-end process flow for change evaluation, including its policies, concepts, activities interfaces with other processes
        2. Perspectives and considerations for evaluating the effectiveness of a service change
        3. A measurement model and the metrics that would be used to support change evaluation within RCV practices
        4. The benefits and business value that can be gained from change evaluation and the challenges and risks to be managed
      8. Knowledge management (KM)
        1. The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces with other processes (for example CSI processes)
        2. Related concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these activities help to ensure knowledge transfer and improved decision-making
        3. The benefits and business value that can be gained from knowledge management and the challenges and risks to be managed
      9. Release, control and validation roles and responsibilities
        1. Generic roles that support service transition and the RCV processes
        2. The roles and responsibilities related to transition planning and support, change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfilment, change evaluation, and knowledge management. Where and how these are used, as well as how they fit within the context of service transition.
      10. Technology and Implementation Considerations
        1. The technology requirements for service management tools, where and how these would be used within RCV (for example, knowledge management and service asset and configuration management)
        2. The need and benefits of tools that support service transition as related to RCV
        3. Implementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations.

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This training prepares students for the following exam(s):

  • » ITIL Intd RCV Exam PU Voucher : ITIL Intermediate RCV exam taken at home, with online proctor
  • » ITIL Intd RCV Exam Onsite Voucher : ITIL Intermediate RCV exam proctored by NetCom for private sessions only
  • » ITIL Intd RCV Exam VUE Voucher : ITIL Intermediate RCV exam taken at a local VUE test center

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Do you have the right background for ITIL-RCV: Intermediate Capability: ITIL Release Control and Validation?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Donna H.
- High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China.
- ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams.
- Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

Bio:

Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

See more...   See more instructors...

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Recent Client Testimonials & Reviews

The instructor was very helpful in prep for the exam and breaking down questions.

- Jerry B.

Course(s) Taken

» ITIL-SD: Intermediate LifeCycle: ITIL Service Design with Certification Exam

I found the class to be very informative and exam orientated. The instructor offered many help tips.

-Elwin F.
Course(s) Taken

» ITIL-SOA: Intermediate Capability: ITIL Service Offerings and Agreements with Certification Exam

  More testimonials »  

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